Avis Wine Relais Feudi del Pisciotto

Dear Sandrine, Thank you very much for your kind review.We really hope to welcome you again in the near future.Best RegardsCustomer Care dpt.

Dear Mr HobbsWe are deeply sorry that your stay at Feudi del Pisciotto did not meet your expectations. Our rooms, as clearly described on the website, are housed in an ancient eighteenth-century Baglio whose restoration was carried out preserving as much as possible the original structure and therefore the charm of a historic rural residence. Therefore, the rooms do not have large windows because the restoration did not allow interventions that would have had a big impact on the building. In any case, during the check-in, we have offered you the opportunity to see the other room categories available which, even if they do not have very large windows, are certainly more spacious than the classic room chosen for your stay. Regarding the welcome we reserve to the honeymooners, it is our habit to provide complimentary sweets and a welcome card in the room: we are really sorry you did not appreciate it. We are also sorry you didn't appreciate even our gesture of giving you as a complimentary the bottle, the sparkling wine you had ordered. About the bathrobe stained, we have checked with the laundry service and found out that the small stains were due to the ironing machine and so we have asked them to fix immediately. Regarding our choice to offer flavored water to welcome customers, using paper cups, it's due to the precise desire to provide a healthy and thirst-quenching drink and to limit the environmental impact by using recyclable materials. Finally, about the booking through Expedia, perhaps our advice to make the reservation using our website has been wrongly interpreted. Having the guests full freedom to choose the booking channel they prefer, our policy is not to compete on the room prices, but to offer more benefits to reward those who choose to have a direct relationship with the hotel. However, we work hard every day to make our customers happy regardless of which booking method they choose. Regarding the information about additional services, as you may have noticed, prices and details about wine tastings, bike rental and wine therapy treatments, are clearly displayed in the reception area and next to the wellness area. In addition, during the check-in tour, we always invite guests to request more information about them or check the availability of the masseuse by asking the front office staff whose aim is to enrich the onsite experience of our beloved guests.I hope that in the next future you will choose to come back to Feudi del Pisciotto to have the opportunity to change your mind and live an experience that meets your expectations. Thanks for your review, it will be a further incentive to offer an increasingly high-quality service.Kind regards,The Customer Care Dept

Dear Elaine, Thank you for sharing your beautiful experience at Wine Relais Feudi del Pisciotto with us.It was a real pleasure to have you with us at Wine Relais Feudi del Pisciotto.We are all very much looking forward to your next visit here.Best RegardsCustomer Care Dpt.

Dear Simon,Many thanks for your kind review.We are delighted to receive such lovely feedback about your stay.We hope to have the pleasure of welcoming you back at Wine Relais Feudi del Pisciotto.Warm Regards,Customer Care Dpt.