Note fondée sur 297 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2019 sur Hotels
par un voyageur
Publié le 18 août 2016 sur Hotels
par un voyageur
Convenient location to Katherine Gorge
Publié le 1 août 2024 sur HotelsSelf contained cabin that suited our needs for a 2 night stay to explore Katherine Gorge. Expensive for a basic cabin, but you pay for the convenient location. I can’t comment on the restaurant or pool area as we didn’t use these facilities
par un voyageur
Publié le 18 juin 2024 sur Wotif
Unfortunately, we didn’t have a great checkin experience. We had advised earlier in the day that we would arrive after hours and were given an after hours number. However, a key wasn’t available as arranged and we waited around 40 minutes for a staff member to arrive. I also rang to check on facilities, staff were unable to answer simple questions. We had to ask people in other cabins to assist us as we were unable to use our mobile phones once we left Katherine. We were concerned that our party of four would have nowhere to sleep. So, not great ….
Commentaires de Gestion de l’hôtel
18 juin 2024 par S&M, Gestion de l’hôtel
Dear Shirley,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in and for the lack of clarity regarding our facilities.We regret that a key was not available as arranged and that you had to wait for a staff member to arrive. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you and your party.Your comments about our staff's inability to answer simple questions and the difficulties you faced due to limited mobile phone reception are also concerning. We are taking immediate steps to address these issues, including better training for our staff and reviewing our after-hours check-in procedures to ensure such incidents do not happen in the future.We understand how important a smooth check-in and clear communication are to a positive experience, especially in a remote location. We deeply apologize for any distress or inconvenience caused and assure you that we are working hard to improve our services.We hope you will consider giving us another chance in the future to provide you with the high-quality experience that so many of our guests have enjoyed. Thank you again for your valuable feedback.Sincerely,The Nitmiluk Tours Team
par un voyageur
Publié le 9 juin 2024 sur Expedia
par un voyageur
Publié le 8 juin 2024 sur Wotif
Comfortable cabin close to the pool and food/cafe area
par un voyageur
Publié le 30 mai 2024 sur Wotif
par un voyageur
Publié le 30 mai 2024 sur Wotif
It was so convenient staying here. The staff were very helpful and the two eating venues were very good.
par un voyageur
Publié le 2 mai 2024 sur Expedia
Great location to stay near the Gorge, cabins were comfortable but an issue with ants maybe it would have been good for venue to supply insect spray and a warning.
par un voyageur
Publié le 23 avr. 2024 sur Wotif
Very clean cabins. Lovely to be in the national park. Pool and pool bar nice for a hot afternoon.
