Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,0 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not happy at all.
Publié le 20 févr. 2021 sur HotelsNot good.
I have paid for super dulux room and already Specify that we have Early check in and check out but from 7AM to 12 Noon they gave normal room and i am with my family tgey gave the room having 2 seperate beds. After 12:15 PM to 7 PM they provided the room which we booked no concession. Cattle given in room in super dulux was damage it leaks. And i was with 3 month baby. The bedsheet was damage.
Not happy with this trip.
Commentaires de Gestion de l’hôtel
24 févr. 2021 par RAJ MAHAL , Gestion de l’hôtel
Dear Guest,
Thank you so much for sparing your valuable time to review us,
We really apologized for your inconvenience caused..
We took a serious note on your review with our entire team.
On your first note, as our standard check in time is 12:00 noon, however we provided you the room, even there was no possibility in the early morning, finally we have switched you in your booked room, we would like to apologies that we could not upgrade you in the suite room without any additional charges, as you wanted..
Secondly your note on house keeping related issues, it would have been better, if you had informed me at the same time, then I address it.
Our all the guests are our valuable assets, your feedback really motivate us to provide next label of hospitality & services to our guest and your words of appreciation are great source of inspiration for us..
We look forward to welcome you back.
Kind Regards
Amardeep Singh
General Manager
(Rajmahal Palace)
