Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
5,0 Service et personnel
4,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellence place
Publié le 27 nov. 2021 sur HotelsThe facility is perfect for vacation, cool and no noise. The host is a nice person who knows how to take care of her guests.
Commentaires de Gestion de l’hôtel
29 nov. 2021 par Sharon Mills, Gestion de l’hôtel
Thank you Bonginkosi for taking the time to give us such a wonderful review. We look forward to hosting you again in the future.
par un voyageur
Terrible stay at gecko cottage
Publié le 9 oct. 2020 sur HotelsMy stay was terrible at gecko cottage, I searched for the place for 30 minutes thinking will see the name outside but no, I had to search using house number 70. Worse part I didn't know I was going to sleep in the garage. It was very cold and I asked for a blanket and Sharon gave me dirty blanket with the smell of dogs
Commentaires de Gestion de l’hôtel
12 oct. 2020 par Sharon Mills, Gestion de l’hôtel
What an awful review. Taking into account that we are a 9.6 (Exceptional) rating on other platforms, we find this review hard to stomach.
Firstly, on booking, all our guests receive a pin location and sms / whatapp directions to the property, our guest did receive these details, so we are unsure why the guest was lost, it could be because the guest did not arrive until 21:45, so in the dark it would be difficult to see our Geckos and the large property Number 70, also, if lost, we would expect a guest to telephone us for assistance. Kindly note, - Latest check in time is 19:00 ,this guest did telephone us at 18:30 to say they would be a 'little late'!
The Annex is certainly not a garage, it is a very comfortable studio room.
Regarding 'Dirty Dog smelling blanket' - This is ridiculous. The only 'odd smell' we could possibly think of could be the new Antibacterial disinfectant in-wash laundry sanitizer we have started using, so we take exception to this comment.
We do wish that all guests with any issue or complaints would actually speak to us. Had this guest expressed their worries we could have ironed this out quickly.
par un voyageur
Great host, perfect stay, safe parking for big 4x4
Publié le 12 juill. 2019 sur HotelsThe room was super clean, with everything I needed and more. Andy is an amazing host : responsive comms before and during, great support throughout. He does game drives and shares his passion about the animals and where to find them ;) - I will be back! Thank you so much Andy for all your help.
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Andy, Gestion de l’hôtel
Thank you Matthieu for taking the time to review your stay with us. Great guest, look forward to seeing you again.
par un voyageur
Hospitality Extreme
Publié le 16 déc. 2016 sur HotelsAndy and Sharon are the best.
