Ratings based on 629 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 16, 2024 on Expedia
Didn't get to stay there, something came up last min. I cancelled my room, immediately after booking, same day. This hotel would not return my money.
This hotel would not respond to Expedia regarding my refund. Ended up attempting to get my money through travel insurance, as well. Denied that as well. Never had such a bad booking/cancellation experience.
Comment from Hotel Management
Oct. 29, 2024 by Hotel Management , Hotel Management
I'm sorry to hear about your frustrating experience with your reservation and cancellation. We understand how disappointing this situation must have been for you. While cancellations can sometimes be subject to specific policies, your concerns about the lack of communication with Expedia and the difficulty in resolving the issue are valid. We will review our processes to ensure better communication and support for our guests. Please feel free to reach out to us directly so we can further investigate and see if there is any way to assist. Thank you for bringing this to our attention.
by A traveller
Posted Oct. 13, 2024 on Hotels
Comment from Hotel Management
Oct. 29, 2024 by Hotel Management , Hotel Management
We appreciate your feedback and your choice to stay with us! It’s our goal to provide outstanding service, and we’re happy to hear you had a good experience. We hope to welcome you back in the near future.
by A traveller
Posted Oct. 6, 2024 on Expedia
Comment from Hotel Management
Oct. 8, 2024 by Hotel Management , Hotel Management
Thank you for the great rating! We’re pleased that your experience met your expectations. We hope to have the opportunity to host you again soon.
by A traveller from Rochester
Posted Sep. 30, 2024 on Expedia
We are locals that stayed because we did not have power. Super clean, nice spacious rooms, friendly staff. Definitely recommend to vacationers or locals.
Comment from Hotel Management
Oct. 1, 2024 by Hotel Management , Hotel Management
Thank you for choosing to stay with us during your power outage, and for sharing your experience! We're glad to hear you found the rooms clean, spacious, and the staff friendly. It's wonderful that you would recommend us to both vacationers and locals. We hope to welcome you back under more relaxed circumstances!
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Oct. 1, 2024 by Hotel Management , Hotel Management
Thank you for the great rating! We’re pleased that your experience met your expectations. We hope to have the opportunity to host you again soon.
by A traveller
Posted Sep. 23, 2024 on Expedia
The staff was amazing, great room with everything you could possibly want
Comment from Hotel Management
Oct. 1, 2024 by Hotel Management , Hotel Management
Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that the room had everything you needed. We look forward to welcoming you back for another great experience!
by A traveller
Posted Sep. 23, 2024 on Expedia
Great place to go and relax
Comment from Hotel Management
Oct. 1, 2024 by Hotel Management , Hotel Management
Thank you for your kind words! We're thrilled to hear you found our hotel to be a great place to relax. We hope to welcome you back soon for another restful stay!
by A traveller
Posted Sep. 11, 2024 on Hotels
Hotel was clean and had lots of great amenities. Staff was very kind and very helpful. The area was quiet and very laid back. Great little stay-cation for my fiancé and I.
Comment from Hotel Management
Sep. 17, 2024 by Hotel Management , Hotel Management
Thank you for the wonderful review! We're so glad you and your fiancé enjoyed a relaxing stay-cation with us. It’s great to hear that our clean accommodations, amenities, and helpful staff made your time with us special. We hope to welcome you both back for another peaceful getaway soon!
by A traveller
Posted Sep. 6, 2024 on Expedia
Excelente
Comment from Hotel Management
Sep. 17, 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A traveller
Posted Sep. 5, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Hotel Management , Hotel Management
We’re grateful for your top rating! It’s wonderful to know you had a positive experience with us. Please let us know if you have any suggestions, and we look forward to your next visit.
