Note fondée sur 1 110 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Expedia
Hotel is old, buffet is basic
Commentaires de Gestion de l’hôtel
26 août 2022 par Barceló Aruba Team , Gestion de l’hôtel
Dear Yannick, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,
par un voyageur de MESQUITE
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Barceló Aruba Management, Gestion de l’hôtel
Dear Tamecka, Thank you so much for your visit to our property. We look forward to your next visit. Kind regards,
par un voyageur de MESQUITE
Publié le 24 oct. 2024
We booked through a third party vendor for a 5-day/4-night stay, Deluxe Ocean View accommodation. We paid the additional fee with the understanding that we would have an actual view of the ocean, however our view as limited to the parking lot, shipping containers, and the roof of a retail store. We immediately complained to guest services at the front desk, thinking there was a mistake made, and was told we had to wait until Monday to speak with a reservations manager (even though we check out on Tuesday), and the hotel was at full capacity, so they could not move us.
I went down to speak with a reservations manager this morning (Monday) only for her to say that the Deluxe Ocean view is just a partial view of the ocean. This is not what was advertised when payment was obtained, nor does the current view from the patio, offer any "ocean scene" at all!
This trip was for husband and cousin's birthday, and my cousin and his wife were supposed to have a seaside view and they did not get that either.
Not only were the accommodations falsely advertised, the entire stay was below par for this to be considered a 5-star resort. The resort itself is small, but seemed to have plenty of staff, so we did not understand why the service was slow at the bar, in the restaurants, wait service at the buffets, and little to no service at all was provided while we lounged on the beach. And then there was the food and drinks... neither were good.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Guest,Thank you for your review.We understand your disappointment regarding the ocean view from your Deluxe Ocean View room, and we apologize for not meeting your expectations in this area. Our aim is to provide rooms that not only offer comfort but also the pleasure of Aruba's beautiful surroundings, and it seems we fell short in delivering this experience to you. Nevertheless all room categories are displayed on our webpage for future reference. Moreover, we regret to hear that your cousin's accommodations also did not have the expected seaside view. We strive to ensure that our descriptions and images online accurately reflect the guest experience and we will review our communication for clarity. We are sorry to hear that the services provided during your stay did not reflect the high standards we set for ourselves. Our team is typically known for their attentive and friendly service, and it's disheartening to learn that this was not the case during your visit. Nonetheless, we are pleased that you found the cleanliness of your room to be up to standard, as we take pride in maintaining a high level of cleanliness throughout our property.We look forward to welcoming you very soon.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 17 sept. 2024 sur Expedia
It was very safe and close to night life and the beach. The bartenders in the area were really good and the food was good.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par The Management, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to review your stay.It is rewarding to hear that your stay with us met your expectations.We are delighted that you enjoyed our convenient location close to vibrant nightlife, the pristine beach, and the exceptional service provided by our bartenders. It is great to know that our culinary offerings were to your liking and that the cleanliness and amenities of our rooms contributed positively to your experience.We look forward to welcoming you back on a future occasion.Best wishes,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The food was amazing royal level worth it. Vladimir de Wilt was excellent and polite and professional 5 stars will be returning
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Cheri,Thank you for your positive feedback.We're thrilled to hear that your stay at Barceló Aruba - All Inclusive was a remarkable one.We are delighted that you enjoyed the exquisite gastronomy at our resort, which boasts a rich and varied dining selection across our 7 restaurants and 3 bars, ensuring a delightful experience for all our guests. It is great that you found our Royal Level to be a worthy addition to your stay, offering exclusive services and amenities for a truly luxurious experience. Moreover, we're pleased that the professionalism and politeness of our staff, especially Vladimir de Wilt, contributed to making your visit memorable. We consistently strive to provide impeccable service, and it's rewarding to know this was evident during your visit.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur de Elgin
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Locations and convenience of everything was wonderful. Staff was very kind and thoughtful. The daily and nightly entertainment was a big win as well. The only issue we had was the beach thatch setups. They have very few and it’s first come first serve. Be prepared to wake up at 4 am to get one or pay 50$/day for an umbrella. Everything was above my expectations👍 wonderful vacation
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Daniel,Thank you for your review.We are thrilled to hear that your stay with us was memorable.We understand your concern regarding the beach thatch setups. We strive to provide ample beachfront relaxation for all our guests, and we regret any inconvenience you experienced due to the high demand for these amenities. Our aim is always to ensure our guests can enjoy our beautiful beach location with ease and comfort.We are elated that our team's kindness and thoughtfulness made a lasting impression on you. Our staff takes great pride in delivering exceptional service to create a welcoming atmosphere for our valued guests. Furthermore, our commitment to providing a diverse array of daily and nightly entertainment is designed to enrich your stay with us, and it's wonderful to know this was a highlight for you.Lastly, the convenience of our facilities and the stunning setting of Palm Beach are aspects we are incredibly proud of. The opportunity to entertain and serve our guests in such a picturesque environment is truly a privilege, and we are delighted that these factors contributed significantly to your wonderful vacation.We hope to welcome you again in the future. Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Brittney,Thank you for your positive feedback.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our exclusive Royal Level during your stay, which offers personalized services and luxury accommodations that truly stand out in the Caribbean.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 15 sept. 2024 sur Expedia
