Note fondée sur 1 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Expedia
Hotel is old, buffet is basic
Commentaires de Gestion de l’hôtel
26 août 2022 par Barceló Aruba Team , Gestion de l’hôtel
Dear Yannick, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,
par un voyageur de NEW PALTZ
Publié le 30 déc. 2024
Very friendly staff.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Johanna,Thank you for your positive feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur de MESQUITE
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Barceló Aruba Management, Gestion de l’hôtel
Dear Tamecka, Thank you so much for your visit to our property. We look forward to your next visit. Kind regards,
par un voyageur de MESQUITE
Publié le 24 oct. 2024
We booked through a third party vendor for a 5-day/4-night stay, Deluxe Ocean View accommodation. We paid the additional fee with the understanding that we would have an actual view of the ocean, however our view as limited to the parking lot, shipping containers, and the roof of a retail store. We immediately complained to guest services at the front desk, thinking there was a mistake made, and was told we had to wait until Monday to speak with a reservations manager (even though we check out on Tuesday), and the hotel was at full capacity, so they could not move us.
I went down to speak with a reservations manager this morning (Monday) only for her to say that the Deluxe Ocean view is just a partial view of the ocean. This is not what was advertised when payment was obtained, nor does the current view from the patio, offer any "ocean scene" at all!
This trip was for husband and cousin's birthday, and my cousin and his wife were supposed to have a seaside view and they did not get that either.
Not only were the accommodations falsely advertised, the entire stay was below par for this to be considered a 5-star resort. The resort itself is small, but seemed to have plenty of staff, so we did not understand why the service was slow at the bar, in the restaurants, wait service at the buffets, and little to no service at all was provided while we lounged on the beach. And then there was the food and drinks... neither were good.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Guest,Thank you for your review.We understand your disappointment regarding the ocean view from your Deluxe Ocean View room, and we apologize for not meeting your expectations in this area. Our aim is to provide rooms that not only offer comfort but also the pleasure of Aruba's beautiful surroundings, and it seems we fell short in delivering this experience to you. Nevertheless all room categories are displayed on our webpage for future reference. Moreover, we regret to hear that your cousin's accommodations also did not have the expected seaside view. We strive to ensure that our descriptions and images online accurately reflect the guest experience and we will review our communication for clarity. We are sorry to hear that the services provided during your stay did not reflect the high standards we set for ourselves. Our team is typically known for their attentive and friendly service, and it's disheartening to learn that this was not the case during your visit. Nonetheless, we are pleased that you found the cleanliness of your room to be up to standard, as we take pride in maintaining a high level of cleanliness throughout our property.We look forward to welcoming you very soon.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 19 oct. 2024 sur Expedia
So I have to tell him every day to put new towels back and to refill coffee. Safe wasn’t working phone wasn’t working. Every day line for the breakfast it’s 20 minutes and there is 10 empty tables. The buffet it’s really small basically we ate same food every day chicken chicken, and chicken. And we ask one more hour for checkout and they want to charge us $75. Not going back for sure
Commentaires de Gestion de l’hôtel
19 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Ljubomir,Thank you for taking the time to share your feedback.We are disheartened to hear about the challenges you encountered during your stay, especially with the housekeeping service and the functionality of the safe and the phone in your room. We understand how frustrating it can be to face such inconveniences and extend our sincerest apologies. Moreover, we recognize that waiting for breakfast is not the ideal start to your day, and it is regrettable that you felt the variety at our buffet was lacking. Despite the variety of international cuisine and themed dining experiences we strive to offer, it seems we missed the mark during your visit. Finally, we are sorry to learn that the late checkout fee was a source of disappointment for you.However, it is gratifying to know that you found the cleanliness of your room to your satisfaction. Cleanliness is a top priority for us, and we are pleased that we met your expectations in this area.We hope that you will return in the future for a more enjoyable stay. Kindest regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Loved it ALL!!!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Barbara,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Barceló Aruba Management, Gestion de l’hôtel
Thank you so much f for choosing our property for your visit in Aruba.We look forward to your next visit. Kind regards,
par un voyageur de Camden
Publié le 18 oct. 2024 sur Expedia
The staff was great. There's stores and food nearby.beach was beautiful.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Dear Emily,Thank you for your positive feedback.We are thrilled to hear that your stay with us was so satisfying.We are pleased that you appreciated the attentiveness of our staff, as well as the convenient proximity to various stores and delightful dining options. It is also fantastic that you were able to enjoy the stunning beauty of our beach. Your positive remarks about the immaculate cleanliness of your room, the pristine condition of our hotel, the excellent service, and the quality of the room amenities truly reflect the high standards we strive to uphold at Barceló Aruba - All Inclusive.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Lo bueno: El personal es muy amable y atendo, tienes acceso directo a la playa, la ubicacion del hotel es frente a un boulevard. Lo malo: Creo que deberian cambiar el estilo de tapas en los contenedores de shampoo y jabon liquido de las bañeras, se salen facilmente y una de esas lastimó a mi mamá, produciendo un hematoma en su pie.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par The Management/ Equipo Barceló Aruba, Gestion de l’hôtel
Estimado huésped,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos profundamente el incidente con los contenedores de shampoo y jabón líquido que resultó en una molestia para su madre. Entendemos que esto pudo haber afectado su comodidad y nos disculpamos sinceramente por cualquier inconveniente causado.Nos complace saber que el trato amable de nuestro personal, la limpieza de las habitaciones y las comodidades ofrecidas fueron de su agrado. Estas son áreas en las que nos esforzamos por ofrecer la mejor experiencia a nuestros huéspedes, y su reconocimiento a estos aspectos es muy valorado por nosotros.Además, es estupendo que haya disfrutado del acceso directo a la playa y la ubicación privilegiada de nuestro hotel frente a Palm Beach, uno de los destinos más hermosos del Caribe. Esperamos que estos aspectos hayan contribuido a que su estancia fuera memorable y placentera.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasAtentamenteThe Management/ Equipo Barceló Aruba
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Barceló Aruba Management, Gestion de l’hôtel
Dear Antonia, Thank you so much for your rating and for choosing our property for your visit in Aruba.We look forward to your next visit. Kind regards,
