Ratings based on 964 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 16, 2024
by A traveller
Posted Aug. 22, 2024 on Expedia
My stay was exceptional! The beach is superb! The staff was excellent! The food was delicious with various choices! Entertainment was good also!
Will definitely come back.
Comment from Hotel Management
Aug. 28, 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Tara,We definitively have the best guests.Thank you very much for your feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday. We hope to see you again soon, Tara.Loving Regards,Hotel Riu Palace AntillasOnline Reputation Manager
by A traveller from Henderson
Posted Aug. 22, 2024 on Expedia
Everyone was kind and considerate.
by A traveller
Posted Aug. 21, 2024 on Expedia
Loved the staff here so pleasant truly a happy island
by A traveller
Posted Aug. 20, 2024 on Expedia
More like RI-ewww. We always stay at RIU resorts, and we were very disappointed in the Antillas. It seems like most of the staff is not very friendly and don’t want to work. Many stand around on their phones or talking with each other instead of providing customer service. Tried to get bottles of water around 11:30pm and was told by the front desk that’s the mini-bar department and they close at 11, so no water for us. Had to ask four times before the broken hair dryer was replaced. Carpeted hallways smell like a mix of vomit and mold. You’re better off staying at a different resort and enjoying the amazing restaurants and shops Aruba has to offer.
Comment from Hotel Management
Aug. 22, 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Kelley,We are very grateful to you for staying with us.Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are sorry to hear that you left our facilities with these feelings and we are surprised that there was nothing to your liking.Best Regards,Hotel Riu Palace AntillasOnline Reputation Manager
by A traveller
Posted Aug. 20, 2024 on Expedia
Not Impressed with the smoking smell in room, unorganized check in & slight uncleanliness throughout the facility.
Comment from Hotel Management
Aug. 27, 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Mackenzie,We are very grateful for your great ratings and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We have passed your concerns to the management department for an appropriate follow up. Best Regards,Hotel Riu Palace AntillasOnline Reputation Manager
by A traveller from Slate Hill
Posted Aug. 20, 2024 on Expedia
From the time we arrived to the time we left we have nothing but great things to say about this resort. The staff were always friendly and welcoming the entire stay. Starting with the checkin, our staff member was in training but very informative and bell hop so sweet, at first was concerned seeing the cleaning that was taking place such as mopping all the time but then actually enjoyed seeing them take pride in keeping every area sanitized at all times. All restaurant were welcoming and all happy to serve and accommodate every request. The pool and towel attendants were also very pleasant each time switching out towels and would even remember us and room number making each encounter happy and fun. The selection of food and drinks were amazing 24 hours a day. The bars had attentive staff, again all filled with energy and happy to serve. If we had to give any constructive feedback it would be one of our safes kept acting up, had to call to have serviced twice, wound up keeping belongings in our other room. Also when arriving to each floor of the rooms the carpets seemed alittle dirty, some room service stayed outside the rooms for quite some time and some remnants of trash lingered as well. It’s wasn’t absurd just noticeable to think this wasn’t getting the attention to cleaning as the rest of the resort was. Overall we loved our stay and would definitely return.
by A traveller
Posted Aug. 18, 2024 on Expedia
I booked a ocean view and received an ugly rooftop view.
Comment from Hotel Management
Aug. 21, 2024 by Hotel Riu Palace Antillas, Hotel Management
Dear Teara,Thank you very much for being our guest.We sincerely regret to learn about this. If you wish you may place a complaint through your booking channel.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly. We have no authority over their terms and conditions.It is through your booking channel that we can review what happened and give you an appropriate response.Sincerely,Hotel Riu Palace AntillasOnline Reputation Manager
by A traveller
Posted Aug. 18, 2024 on Expedia
So much space
by A traveller
Posted Aug. 15, 2024 on Expedia
