Ratings based on 1,516 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 20, 2024
by A traveller
Posted Nov. 19, 2024
This was our first trip to Aruba, and the Rio Palace was an absolutely beautiful place to stay. The resort is spacious and welcoming, with every staff member making you feel right at home. We stayed in the all-inclusive section, where meals and drinks were part of the package. While my wife and I don’t drink, so I can’t comment on the quality of the cocktails, I did notice plenty of French champagne bottles floating around! The food, however, was exceptional. We were always impressed by the variety offered at every meal.
The location of the resort is fantastic—situated in a great part of the island with plenty of entertainment nearby, including restaurants, other resorts, and a ton of activities. Before visiting Aruba, we were frequent guests in Turks and Caicos. Now, we’re torn between the two destinations because each has its own unique vibe. That said, Aruba definitely impressed us with its charm.
We highly recommend this hotel to anyone considering a trip to Aruba. It was an unforgettable experience!
Comment from Hotel Management
Nov. 21, 2024 by Hotel Riu Palace Aruba, Hotel Management
Dear Artem,Thank you very much for a fantastic review, on behalf of our lovely staff. It is great our team could accommodate your needs and assist you in any way possible. And we wish you a beautiful day.Wishing to see you again soon!Warmest Greetings, Artem,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Oct. 2, 2024
Overall the property was amazingly beautiful. The only issue we had was with room service. The minibar was never restocked until the last full day we were there. We had to keep putting in requests to get water and soda for the minibar. The requests were getting completed but we never received the items. We went to the front desk one night and were told someone would bring it up to us. That never happened. The next day we requested the minibar to get restocked again, once again the requests got accepted and completed but we never received the items. We also called down to the front desk to request the restock. Still nothing. We finally went back down to the front desk and explained to them what was going on. They put in a request as well. That night we finally got water but no soda. The next day and only day, the minibar was fully restocked.
by A traveller from Cincinnati
Posted Sep. 4, 2024
by A traveller
Posted Aug. 26, 2024 on Expedia
We absolutely loved everything about the RIU All Inclusive. The staff were kind, friendly and helpful. The food was wonderful and our room was fantastic. The only thing we did not like was that you couldn't go in the pool after 7:00 pm. We would've loved to swim after dinner. However I would give the RIU a 10/10. Thank you for a fabulous vacation.
Comment from Hotel Management
Sep. 4, 2024 by Hotel Riu Palace Aruba, Hotel Management
Dear Maureen,We are constantly working to improve our services and reading your outstanding feedback makes every effort worthwhile.It is uswho thank you very much for choosing us.Learning that you had a nice time is the best news.Hoping to see you again soon and wishing you a great day.Loving Regards, Maureen!Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Aug. 24, 2024 on Expedia
Buffet was amazing, really 5 star food. Security was on point staff was great shows were wonderful. Only complaint is that the curtains and couch in our room needed a little updating. No big deal.
by A traveller
Posted Aug. 23, 2024 on Expedia
Very enjoyable
Comment from Hotel Management
Aug. 29, 2024 by Hotel Riu Palace Aruba, Hotel Management
Dear Carmelo,Your evaluation makes us want to continue working to offer the best service.Thank you very much!It is wonderful to learn you liked it.And we really look forward to welcome you again, Carmelo.Warmest Regards, Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
During my stay in Room 1136 from August 14-16, 2024, I experienced persistent air conditioning issues that made the room uncomfortably warm, despite multiple reports to staff. This stay was meant to celebrate our anniversary, but instead, we endured nights in a room that remained at 26.5°C (78°F), making it difficult to relax or sleep. I specifically paid for a room with functioning air conditioning, yet I didn’t receive what I paid for. Despite being repeatedly assured that the issue would be fixed, it wasn't until late on August 16th that I was finally informed the problem couldn't be resolved, and I was offered a room change at an inconvenient hour. This disrupted our anniversary plans and made the stay thoroughly uncomfortable and disappointing. Given the significant discomfort, the lack of promised amenities, and the impact on our special occasion, I believe more substantial compensation is warranted.
Comment from Hotel Management
Aug. 23, 2024 by Online Reputation Manager , Hotel Management
Dear Mark Anthony,Thank you for taking the time to share your feedback after your stay with us. At Riu, we are committed to maintaining the highest standards of service and continually strive to enhance the experience for each of our guests. We are truly sorry for the inconveniences you encountered and the impact they had on your experience. Please rest assured that your feedback has been shared with our management team to discuss any necessary improvements.We hope you will consider visiting us again so we can provide you with a better experience.Please accept our warmest regards,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Aug. 20, 2024 on Expedia
The overall atmosphere, friendly and attentive staff, and beautiful beach & pool were all wonderful and exactly what we were looking for. The buffet style food was the only thing that was maybe four instead of five stars. But again, overall, an amazing stay! We'll be back w/our kid!
by A traveller
Posted Aug. 19, 2024 on Expedia
The staff was wonderful although the pool area had a lot of people throwing items (playing catch) to one another and floating on giant rafts (despite the pool stating this wasn’t allowed via the signs). It wouldn’t be an issue altho it was extremely crowded and all of these extra pool activities were a bit annoying.
