Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2021 sur Expedia
Appartement ne correspondant pas aux photos de l'annonce. Pas propre du tout, poussière, saleté, sol de la douche répugnant, cafards dans la salle de bain et chambre à coucher. En arrivant, le sol était sale, on voit que le ménage est bâclé. Mais surtout, l'appartement n'est pas entretenu. Plus jamais! Seul avantage, le site de la résidence est agréable. Belle piscine et jolie espace barbecue.
Commentaires de Gestion de l’hôtel
10 août 2021 par Comfort Rentals Aruba, Gestion de l’hôtel
First, I would like to extend an apology for the less than stellar situation you encountered during your stay with us. We have taken note of the issues you are bringing up in your review and will discuss it with the team
As we pride ourselves on delivering a memorable experience, we are disappointed that we failed to meet your expectations during your stay, however, we are happy to read that you enjoyed the facilities.
Again, we do apologize for not living up to your expectations but hope that you will visit our One Happy Island again and have a completely enjoyable experience.
par un voyageur
Publié le 31 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2021 par Comfort Rentals Aruba, Gestion de l’hôtel
Dear Erol
We appreciate your positive feedback. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
par un voyageur
Publié le 22 juin 2021 sur Expedia
par un voyageur
Publié le 21 juin 2021 sur Expedia
The apartment is close to everything. Easy check in and check out. Comes equipped with all the basic necessities you need.
Commentaires de Gestion de l’hôtel
21 juin 2021 par Palm Aruba Condos , Gestion de l’hôtel
Thank you for your nice review! We are happy that you enjoyed your stay with us and we hope to see you again in the future!
par un voyageur
Publié le 15 juin 2021 sur Expedia
I got value for what I paid. Spacious and well maintained accomodation.
Commentaires de Gestion de l’hôtel
16 juin 2021 par Palm Aruba Condos , Gestion de l’hôtel
Thank you for staying with us and for your nice review! We are glad to hear that you enjoyed your stay with us.
Best Regards,
Palm Aruba Condos
par un voyageur
Publié le 5 mai 2021 sur Expedia
par un voyageur
Publié le 9 janv. 2021 sur Expedia
Very clean nice people clean water nice place we loved
Commentaires de Gestion de l’hôtel
15 janv. 2021 par Comfort Rentals Aruba, Gestion de l’hôtel
It was a pleasure serving you and your family. We really appreciate you taking the time to share your experience with us
Looking forward to seeing you again soon!
par un voyageur
Publié le 2 janv. 2021 sur Hotels
The 2 bedroom loft was perfect for me and my family. My two boys and I had a blast at the pool and we all never minded staying in some nights. This place was great and we would rent there again.
Commentaires de Gestion de l’hôtel
4 janv. 2021 par Palm Aruba Condos , Gestion de l’hôtel
Dear James,
Thank you for your lovely review. It was our pleasure having you and your family! We hope to welcome you back soon.
Sunny Regards,
Palm Aruba Condos
par un voyageur
Publié le 16 sept. 2020 sur Expedia
par un voyageur
Never made it to Aruba!
Publié le 8 juill. 2020 sur HomeAwayWell, I cannot review the property since Covid shut down the airport 7 days before we were to fly to Aruba.
I can review communication from the property which was terrible. As soon as the airport shut down I reached out via email (there is no phone number listed for this property) asking about rescheduling or getting a refund. No answer. I reached out twice more trying to start a dialogue. No answer. I finally resorted to calling my credit card to get a refund. I am currently in negotiation for a refund.
It is really disappointing that the property never even tried to communicate options for our reservation.
My advice is to book where the property managers at least communicate. These do not.
