Note fondée sur 395 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,5 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2019 sur Expedia
The location close to the beach was really nice. Almost private beach. Rooms are outdated and not very clean unfortunately.
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Wow, a 10 out of 10! Thank you so much, that means a lot!I truly appreciate the perfect score! Thanks for your feedback.
par un voyageur
Eh-
Publié le 28 juin 2024 sur HotelsThe room we originally was given was terrible. The bed sheets were stained yellow and brown, the dressers had random dirt particles in it. The entire shower curtain was molded. Toilet and sink were not cleaned. Even worse, the dead bolt did not align with the door so you could not lock the door and the top lock was broken off. The fridge did not work. I requested a new room and they easily gave me a new one. The new room was way better. Everything was so clean and did not look very used. The door was much safer. We did see a roach crawling on the wall. It was a decent room considering the price. (The second room, besides the roach) The receptionist was friendly and so was the cleaning lady. It was nice to be just a few steps from the beach, the beach did have some litter though.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the initial room not meeting our standards. We're glad the second room was a better fit and appreciate your understanding.We take cleanliness and safety very seriously and will address these issues with our housekeeping staff immediately. We'll also have maintenance look at the door lock.Thank you for mentioning the friendly staff and proximity to the beach. We appreciate your business!
par un voyageur
Publié le 28 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback. While we're disappointed to hear your experience wasn't a 5-star one, we appreciate you letting us know. Is there anything specific we could have done to improve your stay? Your input helps us continually improve!
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Thanks for the feedback. Is there anything specific we can do to improve your experience?A 5 out of 10 tells us there's room for improvement. What can we do to earn a higher rating next time?
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for the 8/10. Is there anything I can do to improve in the future and get that perfect 10 ?
par un voyageur
Publié le 20 juin 2024 sur Expedia
Unsafe , filthy , dangerous slum Lord permanent living for locals Bad neighborhood , nothing around for 30 minutes A COMPLETE DUMP DO NOT STAY. If you are traveling this is not a tourist friendly beach hotel. Checked out within 15 minutes of check in. Owner was rude and would not offer a refund or an apology , acted like I was ridiculous Expedia also would not refund. This place should not be in business
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for reaching out and sharing your experience. We sincerely apologize that your stay fell far short of expectations.We take guest feedback very seriously and will investigate the issues you raised concerning the property's condition, safety, and location.We again apologize for the inconvenience and disappointment.
par un voyageur
Publié le 16 juin 2024
nice place
Commentaires de Gestion de l’hôtel
18 juin 2024 par DILIP, Gestion de l’hôtel
Thanks for the review, we make sure to make your next stay more pleasant.Thanks.
par un voyageur
Publié le 16 juin 2024 sur Expedia
We had roaches in the floor of our room people was noisey. Hotel renters living there loud all night long.
Commentaires de Gestion de l’hôtel
16 juin 2024 par ocean view inn , Gestion de l’hôtel
We sincerely apologize for the inconvenience caused by the roaches and noise from other guests. We take these issues very seriously and are taking immediate steps to address them. Thank you for your feedback.
par un voyageur
Publié le 13 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Wow, a 5-star review! We appreciate your business and hope to see you again soon.
