Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 sept. 2022 sur Expedia
Quartier sympa pour les visites. Sortie en bateau à faire absolument.
Commentaires de Gestion de l’hôtel
5 sept. 2022 par GM, Gestion de l’hôtel
Dear Brigitte,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Sincerely,Mike WattersonGeneral Manager
par un voyageur
Publié le 5 sept. 2024
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you for your valued feedback
par un voyageur
Publié le 12 août 2024
Service was excellent. The bathtub drained very very slow.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you for taking the time to rate your stay! We hope to see you again soon
par un voyageur
Publié le 6 août 2024 sur Expedia
Room was not very clean…the towels were paper thin and areas inside and around the hotel were not well maintained…requested several calls to the front desk to speak or meet with the hotel or front desk manager…no response. Stay elsewhere.
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Sonya, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and attentive hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Rone Middler, GM
par un voyageur
Publié le 26 juill. 2024 sur Expedia
The bathroom is too small. The toilet is made for a kindergartner. My faucet handles were loose and hard to figure out. When I first went to my room on the 9th floor there was no air in the hallway. I got faint and had to stop three times to take deep breathes just to finish my walk. It only happened on Tuesday late afternoon, but that was one time too many. All the other days the air was fresh and cool, so I had no problem walking. There is no small cafe' to get a quick sandwich or breakfast. Paying almost $20 for breakfast is outrageous. You said breakfast available, but there was no choice but to pay for something that was too much and took a long time to eat, when I needed to get out early to visit my son at the heart hospital. I felt I had to get valet because I did not feel safe walking alone to a faraway and isolated garage. It was a safety issue for me since I was on call to get to the hospital several nights if my son got too agitated and scared about where he was.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par GM, Gestion de l’hôtel
Dear Kathleen, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Rone Middler, GM
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you taking the time to rate your stay, we appreciate your feedback
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Nice area. Quiet and I felt safe. The ferry is right outside. Great for kids and quick trips to Portsmouth etc.
Only Negative! $35 a night for overnight Parking fees should be clearly displayed when booking ie. Estimated daily cost with a car o
Commentaires de Gestion de l’hôtel
26 juill. 2024 par GM, Gestion de l’hôtel
Dear Jonathan, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in a quiet, safe area. We strive to provide a great experience overall and will share your feedback with our team to let them know you enjoyed your stay. Please come see us again soon. Best, Rone Middler, GM
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you taking the time to rate your stay, we appreciate your feedback
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you taking the time to rate your stay, we appreciate your feedback
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Sheraton Norfolk Waterside Hotel, Gestion de l’hôtel
Thank you for rating your stay! We appreciate your feedback
