Note fondée sur 59 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2018 par Tima, Gestion de l’hôtel
Hi Alexandre and thanks for staying with us, even though it was only a one night stay. We looking forward to welcoming you and your team again in future.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
This property is well situated for walking into town for meals and shopping. It is a little tired,the showers don't work to well, but the kitchen was well stocked with everything you could need to self cater, and the beds were clean and comfy and the staff were friendly and helpful.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Rael, Gestion de l’hôtel
Thank you for your wonderful review. The massage spa showers have three controls, but we have installed a separate divertor like regular home showers, to make it super easy for guests. Guests only need to use the divertor, and can ignore the other controls. The showers work really well. There has never been any issues with the massage spa showers. The friendly staff are on on hand, all day, seven days per week, for any assistance.
par un voyageur
Publié le 10 sept. 2024 sur Wotif
Propert manager was fabulous. Nothing too much trouble
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Rael, Gestion de l’hôtel
Thank you so much for the excellent feedback. We are so pleased that you enjoyed your stay.
par un voyageur
Publié le 25 août 2024 sur Wotif
We had just the relaxing four week holiday we were hoping for with some unexpected additions, e.g. free avocados, bananas, book library. The manager, Timar was attentive to any request and made us feel very welcome.
Commentaires de Gestion de l’hôtel
25 août 2024 par Tima, Gestion de l’hôtel
Hi Bruce & MaureenWe believe you had arrived home safely and thank you for your positive comments and our services. It is our duty to ensure that our clients enjoyed their stay and our hospitality. Thank you for giving us a 5 star rating
par un voyageur
Publié le 17 févr. 2024 sur Expedia
The operators are very friendly and focussed on customer requirements
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Rael, Gestion de l’hôtel
Thank you so much for taking the time to provide feedback. We are very pleased that you enjoyed our friendliness and customer focus.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
I travel to Norfolk often for work and will not be staying anywhere else after experiencing Cumberland Resort. Tima and her team are extremely friendly and nothing is too much trouble. The villas are perfectly maintained and spotlessly clean. Lovely modern kitchen and BBQ on the deck if you get sick of eating out.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Rael, Gestion de l’hôtel
Thank you for your wonderful review! We really appreciate the feedback.
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Rael, Gestion de l’hôtel
Thank you for the wonderful review. This is much appreciated. We are very happy that you enjoyed your stay with us.
par un voyageur
Good stay
Publié le 10 janv. 2024 sur HotelsHad a two bedroom two bathroom Villa. Good as we could do our own breakfast and lunches. Plenty of room with outdoor alfresco as well. Close to town - five minute walk. No air conditioning had ceiling fans in bedrooms. Needed one in lounge room. Staff were excellent very friendly and helpful.
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Tima, Gestion de l’hôtel
Hi Margo and many thanks for your positive comments about our accommodation and staff. Please note that none of the accommodation on the island has the aircon due to restriction. We would provide you with another fan to be in the lounge area if you have advised us so. We thank you again for staying with us and looking forward to welcoming you back in the near future
par un voyageur
Not recommended at all
Publié le 18 déc. 2023 sur HotelsCockroaches were everywhere.
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Rael, Gestion de l’hôtel
We take this feedback seriously. Norfolk Island is a subtropical destination with humidity and it is impossible to guarantee that there won't be the odd cockroach despite all our best efforts. Besides regular professional pest control, our housekeeping service is the considered the best on the island, which is why no other guest has ever complained about cockroaches. The review is not balanced, and the guest mentions absolutely nothing else, like the central location, enjoying the fastest and most reliable internet on the island, or the great onsite service, or the massage shower, or heated swim spa pool, day spa, spa baths, or the resort rent cars available.
par un voyageur
Publié le 1 déc. 2023 sur Expedia
Tema and her staff were fantastic and were willing to do all they can to make our stay enjoyable. The rooms were immaculately clean, however the property in general could do with an update. Cumberland is easy walking distance to shops and restaurants. Make sure you book tours through Tema, allow her to weave her magic!
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Rael, Gestion de l’hôtel
Thank you so much for your constructive feedback. We are pleased that you enjoyed your stay and found the staff to be "fantastic".
