Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you choosing our hotel for your recent stay. If you have any specific feedback to share about your experience, please don't hesitate to reach out to us directly. We value your thoughts and hope to welcome you back in the future for an improved stay.
par un voyageur
Publié le 24 août 2024 sur Hotels
College visit for our kid needed to stay the night. Was surprised by the deposit charge
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Miriam,We apologize for any surprise regarding the deposit charge during your stay. Our deposit policy is outlined in our terms to ensure the security of all our guests' reservations. If you have any further questions or require clarification, please feel free to reach out to our management for assistance.
par un voyageur
Publié le 24 août 2024 sur Expedia
STAFFING AT THIS PLACE SUCKS. THEYRE RUDE AND THEY KNOCK ONCE AND ENTER YOUR ROOM WITHOUT GIVING YOU THE GRACE OF TIME TO PE “dressed” for their unwarranted visit
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Samuel,We regret to hear about your experience. Guest privacy is important to us, and we will address this issue with our team to ensure it does not happen again in the future. We appreciate you bringing this to our attention.
par un voyageur de Beach Park
Publié le 19 août 2024 sur Expedia
Had a great experience! Bed was very good. Room was spacious. Had time to use fitness room and pool (both were good). WiFi was very good! Renovation has significantly improved this hotel!
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Arne,We are thrilled to hear that you had a great experience at our hotel! It's wonderful to know that you found the bed comfortable, room spacious, and enjoyed our fitness room and pool. We are pleased that you found our WiFi to be excellent and appreciate your positive feedback on our recent renovation. Thank you for sharing your experience with us!
par un voyageur
good
Publié le 19 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello shawnece,We are delighted to hear that you had a fantastic experience at our hotel! Please feel free to reach out if you have any further comments or if there is anything we can assist you with in the future.
par un voyageur
Terrible housekeeping
Publié le 3 août 2024 sur HotelsHousekeeping NEVER came into the room to straighten up or change towels! Same wet towels the entire trip.
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Mark, We appreciate your feedback and apologize for any inconvenience this may have caused. Our housekeeping services are typically done upon request to respect guests' privacy. Rest assured, we will address this with our team to ensure a better experience for future guests.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
the breakfast was awful. we were there around 730am and there was enough waffle mix for one waffle. cereal was all over the counter, bagels were all hard as a rock. all of the granola "mix in" was empty or petrified fruit.
the swimming pool area was nice and clean, but the water was ice cold.
room was clean, but the door didn't shut without being pulled or pushed shut. Exterior door out the end of hallway was the same way.
I have stayed at this hotel before and really enjoyed it, but i won't ever stay here again.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly, We appreciate your feedback and apologize for the experience you had with the breakfast offerings and pool temperature during your recent stay. Your comments regarding the room door have been noted for our maintenance team to address. We value your past patronage and hope you would consider reaching out to management directly to further discuss your concerns. Thank you for sharing your thoughts with us.
par un voyageur de Moore
Publié le 21 juill. 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Carlos,We are delighted to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back in the future.
par un voyageur
You get what you pay for
Publié le 20 juill. 2024 sur HotelsCheck in was slow. Musty smell in the room, cleared up a bit after turning the A/C on. Breakfast was a joke, no batter for waffles, no milk for cereal, no hot water for the oatmeal.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Manager, Gestion de l’hôtel
Hello Patrick,We appreciate your feedback on your recent stay with us. We will share your comments with our team to improve our check-in process and address the room issues mentioned. Our breakfast services will be reviewed to ensure we meet the expectations of all our guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Manager, Gestion de l’hôtel
Hello David,We appreciate you choosing our hotel for your stay and hope you had an enjoyable time with us. Should you have any specific feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
