Note fondée sur 552 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hotel d'étape
Publié le 12 août 2018 sur HotelsTrès bon hôtel d'étape à un prix très intéressant. Nous y avons séjourné de par sa proximité (5 min de route) avec le chicago outlet situé à Aurora. Bonne literie, propreté, personnel accueillant et wifi stable. Le seul bémol est la qualité du petit déjeuner mais il n'y pas de secret pour un séjour à 4 à 70 €.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nobody attempted to clean my room the next morning my room wasn’t that dirty. I just need to bed made back up and about four or five more Towels I did not have the disturb sign on my door knob and was just thinking that somebody will clean my room up anyway I had a bag in there and my bed need to be made up and Need some towels that was it
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jerry,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our housekeeping team strives to respect guest privacy and follows a strict policy of not entering rooms without a clear request, especially if personal belongings, such as bags, are left out. It’s possible that our team may have been unsure whether service was needed. For future stays, we recommend notifying the front desk if you'd like specific items like towels or bed service to ensure we're able to meet your needs promptly. We appreciate your understanding and hope to welcome you back soon.
par un voyageur de Indianapolis
Publié le 14 sept. 2024 sur Expedia
Everything was fine with this place for our one night stay. We were there for less than 12 hours. The advertising for the brand does not stack to this location.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Chad,Thank you for your feedback and for choosing to stay with us at Comfort Inn & Suites North Aurora, even if just for a short visit. We're glad to hear that your one-night stay went well. While we strive to maintain consistency with our brand across all locations, each property may have unique features or characteristics that cater to the local area or market. We appreciate your observations and take them seriously as part of our ongoing efforts to improve the guest experience.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Not very clean. Would not stay again
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Julie,Thank you for sharing your feedback. Cleanliness is one of our top priorities, and we're sorry to hear that your experience did not meet the high standards we strive to uphold. We regularly review our housekeeping practices to ensure that all areas of the hotel are maintained to the best possible standard, and we take concerns like yours seriously. We appreciate your input, as it helps us to continuously improve, and we hope that other aspects of your stay were satisfactory.
par un voyageur de Porqueres
Publié le 8 sept. 2024 sur Expedia
Todo bien, por decir algo, la ducha tenia muy poca presión de agua. Lo demàs, volveria otra vez seguro.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi MCarme,Thank you very much for your feedback with us at Comfort Inn & Suites North Aurora! We're delighted to hear that, overall, you enjoyed your stay and are considering returning. We appreciate your comment about the water pressure in the shower, and we will certainly have our team take a closer look to ensure everything is functioning properly. It's great to know that, aside from that detail, your experience was positive, and we hope to welcome you back again in the future!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Omar,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Omar,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 4 sept. 2024
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ellen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Nice hotel for a vacation.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Adriana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Maybe OK
Publié le 3 sept. 2024 sur HotelsWell it was not in the best part of town so the folks at the hotel were not the best - homeless , etc.
The best thing was the bed and sausage
Last day found a hair in me eggs!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sondra,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address the issues you mentioned to improve our guest experience. We appreciate your comments about the bed and sausage and will work to ensure a better dining experience. We hope to welcome you back for a more pleasant stay in the future.
