Note fondée sur 578 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon hotel d'étape
Publié le 12 août 2018 sur HotelsTrès bon hôtel d'étape à un prix très intéressant. Nous y avons séjourné de par sa proximité (5 min de route) avec le chicago outlet situé à Aurora. Bonne literie, propreté, personnel accueillant et wifi stable. Le seul bémol est la qualité du petit déjeuner mais il n'y pas de secret pour un séjour à 4 à 70 €.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
The lock on my door was broken. I didn't even have to use my key card to open the door. All I had to do is push it open. That is why I didn't feel safe.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Kathryn,Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the door lock. Your safety and comfort are our top priorities, and we understand how unsettling it can be when security measures are compromised.We take your feedback seriously and have already addressed the issue with our maintenance team to ensure that all locks are functioning properly. Your experience is invaluable in helping us improve.Thank you again for your feedback. We hope to have the opportunity to provide you with a more secure and pleasant stay in the future.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Shelly,Thank you for sharing your review and providing us with a rating of 8 out of 10. We appreciate your feedback.We are pleased to hear that you enjoyed most aspects of your stay. Your rating helps us identify our strengths and areas for improvement, allowing us to enhance the overall guest experience. We are glad to have been a part of your travel convenience.We thank you for taking the time to review our hotel, and we eagerly anticipate your next visit. If there is anything specific you think we could do to earn a higher rating in the future, please do not hesitate to let us know. We value your input and strive to continually improve our services.Thank you once again for your feedback, and we look forward to welcoming you back.
par un voyageur
Clean, convenient and the price was right for us.
Publié le 21 oct. 2024 sur HotelsThis motel was very well maintained, clean and the staff were kind and helpful. It was a great place for us near the highway but quiet. We would definitely stay there again, as we have relatives nearby.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Maria,Thank you for sharing your wonderful experience with us! We’re delighted to hear that you found our motel well-maintained, clean, and our staff kind and helpful.It’s great to know that our location provided you with both convenience and a quiet atmosphere during your stay. We’re thrilled that you would consider staying with us again, especially with relatives nearby.We look forward to welcoming you back soon!
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jordan,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Brian,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 16 oct. 2024 sur Hotels
For whatever reason the king bed was not comfortable.
Everything else was great!
I’ve been at this property 3 or four times and I like it
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Thomas,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par f, Gestion de l’hôtel
Hi Cara,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
I liked this hotel. The people who work there are wonderful. I loved staying there with my children.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Sandra,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay and found our staff wonderful.It’s great to know you had a positive experience with your children. We hope to welcome you back soon for another family getaway!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Met my expectations, nice big room, temperature was good, we had a nice weekend, thank you!
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Brian,Thank you for your wonderful feedback! We’re thrilled to hear that your expectations were met and that you enjoyed your spacious room and a comfortable temperature during your stay.It’s great to know you had a nice weekend with us. We hope to welcome you back soon for another enjoyable experience!
