Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Rodrigo, The staff at the Red Roof Inn & Conference Center Chicago - N Aurora/ Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Total dump, anywhere is better then here
Publié le 15 août 2024 sur HotelsDon't be fooled by the good reviews like I was, they are all fake. This place is a total dump. I did some quick research and looks like the property was acquired in the spring of 2024. They dumped the bare minimum into opening the place. The front desk clerk has been replaced by a kiosk with a . You get one key card which does not have the room number on it. Forgot your room number and our out of luck. The elevator is broken, had to lug my heavy luggage up a flight of dirty stairs. The room was generally clean. The jetted tub had a standard bathroom sink faucet so the tub took over an hour to fill. The bed had only one night stand and plugs on only one side of the bed. Do yourself a favor and find any place but here to stay. Heck your do better if you sleep in your car in the parking lot.
When we checked out there was a human by the front desk but he barely spoke any English. There is no breakfast like just about every other hotel provides. Worst hotel experience in the past 5 years and I have stayed in over 50 hotels in the past 5 years.
Commentaires de Gestion de l’hôtel
17 août 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Andrew,It's disheartening to read your feedback regarding your experience at the Red Roof Inn & Conference Center Chicago - N Aurora/ Naperville. You indicated that your stay fell short of your expectations due to a broken elevator, communication issues with front desk, along with the other highlighted issues. Please accept our sincerest apologies for such poor experience.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Changing payment
Publié le 10 août 2024 sur HotelsMy stay at the Red roof inn North Aurora is always great staff is friendly I just don't care that they changed it from being able to pay at the property when you go to the website to where you have to pay right then
Commentaires de Gestion de l’hôtel
12 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Denise,Thank you for your 5/5 scoring of our RED ROOF INN & CONFERENCE CENTER CHICAGO - N AURORA/ NAPERVILLE. Though you indicated that you were pleased with our staff service, we apologize for any inconvenience that was caused due to the change in payment time. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Nice affordable hotel with friendly staff!
Commentaires de Gestion de l’hôtel
5 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Olga,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable room and friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Lisa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center Chicago – N Aurora/ Naperville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Trash around!
Commentaires de Gestion de l’hôtel
2 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Andreas,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay due to the lacked cleanliness. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Excellent customer service and friendly
Commentaires de Gestion de l’hôtel
2 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Oha,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad to read that you were pleased with the customer service and the friendliness of our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The hotel is in fine condition and clean also no cigarette smell at all, but they don’t provide enough towels
Commentaires de Gestion de l’hôtel
1 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Kabura,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. We are elated to see that the upkeep of our hotel and cleanliness are up to your standards. However, I apologize for the hinderance faced due to the lack of towels. Thank you for your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Motel is empty
Publié le 29 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
30 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very collected place, good place to stay for a last minute trip
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Mayerli,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad to read that you were pleased with our hotel as you mentioned that it is a good place to stay for a last minute trip. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
