Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Gilles
Voyage USA
Publié le 8 sept. 2017 sur HotelsÉtape d'une nuit dans mon voyage aux USA rien a redire sur les équipements et le personnel de l'hôtel à part certains qui oublient qu'ils ne sont pas seuls
par un voyageur
Publié le 19 août 2024 sur Expedia
Nice staff! Some of the clientele were a bit seedy.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Geoffrey, Thank you for your kind words about our staff! We’re thrilled to know they made a positive impact on your stay. We’re always here to help and ensure our guests feel welcome. Your feedback about the clientele is noted, and we’re continuously working to maintain a pleasant environment for everyone. We look forward to having you stay with us again and providing you with another great experience!
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Samantha!Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Kristen, Thank you for taking the time to leave a review. I’m sorry to see that your stay didn’t fully meet your expectations. We take feedback seriously and would appreciate any specific details about what could have made your experience better. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Francesca, Thank you so much for your perfect rating of 10 out of 10! We are thrilled to hear that you had such a wonderful experience with us. Your feedback, though succinct, speaks volumes about the quality of service and comfort we strive to provide to all our guests. We are delighted that our efforts to ensure a memorable stay met your expectations. Your high rating is a testament to our team's dedication to excellence. We look forward to welcoming you back for another exceptional stay in the future!
par un voyageur
Publié le 9 août 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jerry,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 8 août 2024 sur Expedia
A/C unit in my room was extremely noisy as were the people in the room above mine. The staff was nice and helpful.
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Gloria, Thank you for your review! It’s wonderful to hear that you found the staff nice and helpful during your stay. I’m sorry to learn that the A/C unit and noise from the room above impacted your experience. We’ll certainly look into these issues to ensure a more comfortable stay for future guests. We hope to have the chance to welcome you back soon for an even better experience!
par un voyageur
Publié le 7 août 2024 sur Expedia
It was close to the Football Hall of Fame. Not as close as the review stated but it was ok.
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jana!Thank you for sharing your thoughts! It’s great to know that you enjoyed our proximity to the Football Hall of Fame. We appreciate your feedback on the location details and are always working to ensure our information is as accurate as possible. We’re pleased that your stay was still enjoyable, and we hope to welcome you back for another visit soon!
par un voyageur
Publié le 3 août 2024 sur Expedia
I was sent to occupied room, then to room not ready.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Allison, Thank you for bringing this to our attention. I’m truly sorry for the inconvenience you experienced with the room assignments during your stay. This is not the standard of service we strive to provide, and I understand how frustrating it must have been. Please know that we will address this with our team to ensure that such issues are avoided in the future. We appreciate your patience and hope you’ll give us another chance to offer you a better experience.
par un voyageur
Publié le 2 août 2024 sur Expedia
Everything was great amazing water pressure in shower comfortable beds
Commentaires de Gestion de l’hôtel
3 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Devon,Thank you for your positive feedback! We're delighted to hear that you enjoyed the water pressure in the shower and found our beds to be comfortable. Our team works hard to ensure every guest has a pleasant stay, and your kind words are a wonderful affirmation of our efforts. We appreciate your support and look forward to welcoming you back in the future.
