Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HUMMELSTOWN
Publié le 15 nov. 2024
Commentaires de Gestion de l’hôtel
15 nov. 2024 par GM, Gestion de l’hôtel
Dear ROBERT, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, David Hicks, GM
par un voyageur
Publié le 26 oct. 2024
The hotel never answered the phone. Made several attempts. Didn’t send shuttle to pick us up. Front desk couldn’t make key card machine work, so she walked us to the room and opened the door and left us without a key. Woke up to jackhammers in the room above doiyremoel.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par GM, Gestion de l’hôtel
Dear MICHAEL, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, David Hicks, GM
par un voyageur de ATLANTIC BEACH
Publié le 20 sept. 2024
Commentaires de Gestion de l’hôtel
21 sept. 2024 par GM, Gestion de l’hôtel
Dear stephen, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, David Hicks, GM
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par GM, Gestion de l’hôtel
Dear Michael, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Michael P., GM
par un voyageur
Publié le 18 août 2024 sur Expedia
I liked the breakfast food buffet the hotel offered and easy convenience to shop at Tangers Outlet. I didn't like the fact that I had an inoperable iron in my room, but it was quickly remedied by the hotel staff. I also, didn't like having to pay for parking. I've stayed here before and never had to pay for parking. Just seemed like another money grab to me. Overall, the property was nice and clean.
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Tyrone, We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Michael P., GM
par un voyageur
Publié le 18 août 2024 sur Expedia
Hotel staff was great! Clean property
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Kimberly, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Best, Michael P., GM
par un voyageur
Publié le 8 août 2024 sur Expedia
Property is under reservation. Room had "old and smoke" smell. Furniture is old - everything needs a facelift!
Imani was very helpful and had good customer service.
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Ann-Gel, Thank you for sharing your feedback. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope that you will return and see our highly anticipated results! Sincerely, Michael P., GM
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par GM, Gestion de l’hôtel
Dear Gregory, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Michael P., GM
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Only hot water was on when taking a shower. Definitely over 130 degrees. Hot enough to burn skin. Cold water was off.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par GM, Gestion de l’hôtel
Dear Perry, We are sorry to hear that you experienced water temperature control issues; I have taken note. We appreciate you choosing while in the area and hope to have the opportunity to welcome you again for a more favorable experience. Sincerely, Michael P., GM
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The property had to have the water shut-off so we were unable to shower!
Commentaires de Gestion de l’hôtel
25 juill. 2024 par GM, Gestion de l’hôtel
Dear Kristie, Thank you for sharing your feedback. I was disappointed to hear of the frustration you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope that you will return and see our highly anticipated results! Sincerely, Michael P., GM
