Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de HUMMELSTOWN
Publié le 15 nov. 2024
Commentaires de Gestion de l’hôtel
15 nov. 2024 par GM, Gestion de l’hôtel
Dear ROBERT, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, David Hicks, GM
par un voyageur
Publié le 26 oct. 2024
The hotel never answered the phone. Made several attempts. Didn’t send shuttle to pick us up. Front desk couldn’t make key card machine work, so she walked us to the room and opened the door and left us without a key. Woke up to jackhammers in the room above doiyremoel.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par GM, Gestion de l’hôtel
Dear MICHAEL, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, David Hicks, GM
par un voyageur de ATLANTIC BEACH
Publié le 20 sept. 2024
Commentaires de Gestion de l’hôtel
21 sept. 2024 par GM, Gestion de l’hôtel
Dear stephen, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, David Hicks, GM
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear John, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, David Hicks, GM
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Clean, safe, quiet at night, excellent breakfast
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GM, Gestion de l’hôtel
Dear Darren, We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon! Best, Michael P., GM
par un voyageur
Renovations
Publié le 16 sept. 2024 sur HotelsProperty was going through some renovations and was in a place where a true rating is not possible. My room was a old one and in need of updates. Property was in a nice location to the music venue. Restaurants close by also. Once totally updated sure it will be nice.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par GM, Gestion de l’hôtel
Dear allan, Thank you for sharing your kind feedback. We are so pleased to hear that our nice location was the highlight. We appreciate your patience while we renovate and hope you’ll return to see our highly anticipated results. Thank you for staying with us. Best, Michael P., GM
par un voyageur
Publié le 15 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Waited at the counter for almost 20 minutes to check in and the girl was in the back. Then get put in a “non-smoking” room that had the most pungent smell of cigarette smoke the entire night. Instant migraine. Very disappointed.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par GM, Gestion de l’hôtel
Dear Michael, We sincerely apologize for your extended wait time upon arrival to receive service and for the smoke odor you detected. We are a smoke-free hotel and do our very best to ensure guest compliance. Again, on behalf of the staff and management, I offer our apologies. We hope to host you again for a more favorable guest experience. Sincerely, Michael P., GM
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The renovations are definitely needed. The parking pay system is a definite turnoff, will not stay here again. The Happy Hour Chips were stale. Not a pleasant stay
Commentaires de Gestion de l’hôtel
12 sept. 2024 par GM, Gestion de l’hôtel
Dear Timothy, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Michael P, GM
