Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,9 Service et personnel
2,9 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not a good deal
Publié le 16 juill. 2024 sur HotelsI do not recomend except if the price gets lower !
Our room was not vaccumed for a long time
The fridge is too loud
No more food at breakfast 45 min before the close date
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Manager, Gestion de l’hôtel
Hello Olivier, We appreciate your feedback and apologize for any inconvenience caused. We take cleanliness and maintenance seriously and will address your concerns with the team. Guest satisfaction is our priority, and we aim to provide a pleasant experience. Please feel free to reach out to our management for further assistance.
par un voyageur
À refaire
Publié le 24 oct. 2018 sur HotelsExcellent, depuis une semaine c’ Le top. Nous descendons sûr Orlando, du coup on a réservé le même hôtel.
Petit appart complet, petit déjeuner extra.
Juste le bruit de la ventilation en permanence
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Manager, Gestion de l’hôtel
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
par un voyageur
Publié le 28 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Manager, Gestion de l’hôtel
Hello John, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to address any concerns you may have. We hope to welcome you back and provide a better stay next time.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Maia,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another memorable experience!
par un voyageur
Publié le 22 août 2024 sur Expedia
Rooms was standing wide open when we arrived. Stank to high heaven. Hair all over the sheets. Waste stains all over floor in bathroom. Overall NASTY. Rooms are not at all like pictured. Walked in and walked back to the front office for a refund. Lady said no issue with a refund, because we went in and back out. Now they will not refund my money. Never again!!
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Tammy,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay. We encourage guests to voice any concerns during their visit to allow us the opportunity to address them promptly. We suggest contacting management directly to further discuss your refund request. Your comments are valuable to us as we continually strive to enhance the guest experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Laura, We appreciate you choosing to stay with us. Please feel free to contact us directly with any specific feedback regarding your recent visit. We look forward to hearing from you soon for any additional details you would like to share.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello william, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us with any specific feedback so we can address any issues. We hope to welcome you back in the future for an improved stay.
par un voyageur
Publié le 14 août 2024 sur Expedia
Do Not Stay Here! It is filthy, disgusting and unsafe. Everything even down to the curtains are stained and dirty. The furniture is dirty and broken down. The dining table had 2 broken table legs and it literally fell to the floor. Smelled like cigarettes. Worse "hotel" I've ever experienced.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Veronica, We are sorry to hear about your disappointing experience. We encourage guests to reach out to our management team directly to address any concerns or issues faced during their stay. Your feedback is valuable as we continuously strive to enhance our guests' experience and ensure a comfortable stay.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Adan,We are thrilled to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
This suite had no hot water. Towels felt grimy. In top of that there was roaches. I’m still not certain if there was bedbugs or not. I just k ow when o woke up I was bit up pretty bad every nite. I’ve never experienced anything like this before in my life. I will never ever rent a room in the whole area.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Monique, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
