Note fondée sur 973 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Un peu dispendieux pour ce qui est offert.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Samuel, Thank you for choosing Tru by Hilton Charleston Ashley Phosphate for your stay and for taking the time to post your valuable feedback. We are happy to see that you were satisfied with most of your visit, and we will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. Thank you once more for taking the time to give us your feedback, and we hope to host you again soon.Truly Yours,Anthony Smith, General Manager
par un voyageur
Publié le 9 déc. 2022 sur Expedia
Bon sejour
Commentaires de Gestion de l’hôtel
11 déc. 2022 par General Manager, Gestion de l’hôtel
Dear Luc, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city. We are thrilled that you loved our fresh and clean accommodations, and we will certainly share your compliments with our entire staff. It was a pleasure hosting your visit, and we hope you will choose to stay with us again the next time you are in the area.Truly Yours, Anthony Smith, General Manager
par un voyageur
Publié le 5 nov. 2024
June went above and beyond to help figure out the issue with my TV. Very much appreciated.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Joy, Thank you for your kind words about your time with us at Tru by Hilton Charleston Ashley Phosphate! We are so glad June was able to assist you with the TV issue and provide excellent service. We truly appreciate you taking the time to share your experience, and we will be sure to pass along your thanks to her. We look forward to welcoming you back soon!Truly Yours, Kaitlyn Wilson, General Manager
par un voyageur
Publié le 29 oct. 2024
Great.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Sharon, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Tru by Hilton Charleston Ashley Phosphate is your first choice the next time you visit our city, and we wish you all the best with your travels.Truly Yours, Kaitlyn Wilson, General Manager
par un voyageur
Publié le 29 oct. 2024
I like how clean the facility. The room was comfortable. Close to shopping and resturants. Staff was pleasant and helpful.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Sharon, Thank you for being our guest and reviewing your experience at Tru by Hilton Charleston Ashley Phosphate. It's so nice to know you found your room comfortable, liked our well-maintained accommodations, and were pleased with the exceptional service from our staff and our excellent location. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Truly Yours, Kaitlyn Wilson, General Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Animals are welcome and staff is nice
Commentaires de Gestion de l’hôtel
20 août 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Thomas, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates and pre-friendliness. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Tru by Hilton Charleston Ashley Phosphate!Truly Yours,Anthony Smith, General Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Everything is Amazing, but dont count on their watered down coffee or breakfast, breakfast always a line around the slow moving pancake machine and very little items to choose from
Commentaires de Gestion de l’hôtel
19 août 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Jay, We are pleased you chose Tru by Hilton Charleston Ashley Phosphate for your recent visit to our city and found many aspects of your stay excellent. However, we are sorry to learn that our coffee and breakfast did not meet your expectations. Your comments including the pancake machine and selection, are valuable and will be shared with our team to make further improvements. We appreciate your input and hope to have the opportunity to provide a more satisfying breakfast experience on your next visit.Truly Yours,Anthony Smith, General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Nice and clean, convenient location.
Poolside rooms will enjoy quite a lot of noise before 10p. Hallway noise, combined with AC noise, makes for a rough night sleep the rest of the night.
Breakfast was pretty bad, cold scrambled (powdered) eggs and stale bagels. And that was right when they opened up for breakfast. Won’t be going back for seconds.
Commentaires de Gestion de l’hôtel
18 août 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Marco, We are delighted to read that you found our location convenient and our hotel immaculate. However, we regret that noise issues marred your experience. Your comments regarding the breakfast have been noted, and we will address these concerns with our team to make improvements. We genuinely value your input and hope to have the opportunity to provide you with a better experience in the future.Truly Yours,Anthony Smith, General Manager
par un voyageur
Publié le 17 août 2024 sur Expedia
Pros; lovely staff, decent complimentary breakfast and comfortable clean room
Cons; not a great area, Thin walls, smallish pool
Commentaires de Gestion de l’hôtel
18 août 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Dana, Thank you for taking the time to share your thoughts. We are pleased to read that you appreciated our clean, comfortable rooms, courteous associates, and delicious breakfast. However, we apologize for the noise issues you encountered, and we appreciate you bringing these to our attention. We also value your feedback about the area and the pool, and we will use them to improve our guest experience. We hope to have the pleasure of welcoming you back in the future.Truly Yours,Anthony Smith, General Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Great place. Very clean and comfortable. Staff was great.
Commentaires de Gestion de l’hôtel
13 août 2024 par Anthony Smith, General Manager, Gestion de l’hôtel
Dear Rebecca, We are delighted to read the review of your stay at Tru by Hilton Charleston Ashley Phosphate. It is lovely to know you were pleased with our spotless, comfortable property and our courteous associates. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the Charleston area.Truly Yours,Anthony Smith, General Manager
