Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Eclectic and comfortable
Publié le 23 août 2024 sur HomeAwayLovely, comfortable, close to town but quiet. The pool was great and refreshing. The living space is upstairs and the bedrooms are on the ground level. Very nice find. We all agreed that we would stay here again
par un voyageur
Weekend getaway
Publié le 18 août 2024 sur HomeAwayHad a great time was close to town.
Needs a good spring cleaning. The home was spacious enough and all aeemed comfortable.
par un voyageur
Publié le 15 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
31 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Brian. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Dated & In Disrepair
Publié le 11 août 2024 sur HomeAwayThere were multiple issues with this property. Upon check in, it took a couple minutes to locate the lock box to unlock the house as there were no instructions and it was closed inside a shed adjacent to the front door. As we walked around the property we noticed everyone's feet turning black as the carpet was very dirty and in need of a serious cleaning. There were also a few visible, large stains. Some of the stove burners didn't work, one started smoking when we used it and the hood fan and light did not work. The air conditioner didn't work or turn on. When we decided to watch tv in the upstairs living area there was no remote control or way to turn on the tv. There were no instructions within the house other than a small printed card about locking up garbage in the bear boxes. However, also no instructions about where these are located. On the last night to use the pool and saw there was a padlock on it with a keypad. No instructions on what/where the code was and we had to ask one of the neighbors the code to get in. There were also issues with the tub not draining well in the downstairs bathroom. The property was in a great location, close to all the popular landmarks and it was spacious and had plenty of bedrooms. We were also able to check in a few hours early and the property manager did well communicating via text about check in and check out. We would not book again due to the communication issues listed above as well as the cleanliness and repair issues.
par un voyageur
Good Location, Horrible Management
Publié le 6 août 2024 sur HomeAwayDo NOT recommend! The management company (Vacasa) was horrible to deal with. Upon arriving, it was clear the condo had not been cleaned. The outside closet where the key is kept was filled with trash bags. There were crumbs on the coffee table. Nothing earth shattering but when paying for a cleaning fee, I expect it to be clean. There was an electrical outlet that had live wires sticking out. We never got the code for the pool (a neighbor had to tell us). The condo smelled of grease / bacon. My 6 year old found a nail in her bed, my 3 year old found a nail on the main stairs. The oven was never cleaned - we tried cooking in it and there was a big fire. My friend has 2nd degree burns and was at the hospital because of the grease fire in the oven. This was all in the first 24 hours! We booked for 4 nights. We checked in at 1:30pm on Thursday, by 9:30am Friday I filed a report with Vacasa. By Sunday the AC stopped working (it is advertised as having AC - there is only 1 window unit that is probably 30 years old for the entire condo). The condo was over 80 degrees for our last 2 days. Vacasa only called me back after VRBO reached out to them. Vacasa never acknowledged any of my problems until 3 days after my initial report. We had to eat out for all meals because oven was not working, they never came to clean it. And when the AC broke, we also had issues with the WiFi on Sunday. Horrible experience, do not book it.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par VrboOwner, Gestion de l’hôtel
Elizabeth, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Family stay
Publié le 1 août 2024 sur HomeAwayWe found this location perfect. Shopping, restaurants, golf and Story Land all close!
par un voyageur
Satisfied
Publié le 21 juill. 2024 sur HomeAwayIt was perfect for what we needed
par un voyageur
Great location
Publié le 24 juin 2024 sur HomeAwayOverall we have no major complaints about our stay. The location was great, close to everything and quite neighborhood. We had 6 people and there was plenty of room just utilizing the regular beds. The bunk beds also had a trundle under them for extra sleeping space. I believe the living room had pull out beds for extra space as well. The pool was nice. When we got there, the pool was locked and we did not have the code, but our inquiries were responded to quickly and we were able to access the pool shortly after.
There was an issue with entering the property. We were provided a code to get into the door, but there was no key pad on the door like the other houses on the property. After searching around for a while, we found a locked container in the outside closet that contained the key to the door. Better communication on these check in details would be ideal for future guests. Really appreciated the quick responses from customer service. AC function was spotty, may need to be updated soon.
par un voyageur de Braintree, MA, USA
Too bad, could be a great rental
Publié le 19 févr. 2024 sur HomeAwayLocation is perfect for family skiing at Cranmore. Good sized condo. Condition was bad. We rent a couple of times per year, this was one of the worst. The place needs a DEEP clean. We had to buy bleach spray to clean the shower. Bath mats are gross, towels dingy, kitchen utensils all felt sticky, mismatched plates and glasses. We like to cook in some nights, no strainer for pasta. Curtains in “ Master Suite” too short. Dirt and dust noted on all surfaces. Really bad for a rental. Reported to Vacasa immediately, but did nothing. What is the $200 cleaning fee applied to?
It’s too bad. Could be a great rental with proper cleaning and sprucing of decor
par un voyageur
School vacation
Publié le 25 févr. 2023 sur HomeAwayVery convenient to Cranmore! Made skiing with kids easier!
