Note fondée sur 182 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ROYERSFORD
Publié le 11 déc. 2024
I made a reservation in a snowstorm at 10:30 pm. I arrive at 11:30 pm (within their check in time). Sign said open and tiny lobby was open. I go in and there was no one there. I rand the doorbell for 25 min while also calling them. No answer at all. Had to go across the street and book at Quality Inn. Checked out of Quality and back to OYO at 8:30 am. Still no one there and not answering any calls. Days later I find out they are trying to book me as a "no show" even thought they were the "no show". Since I booked under the non refundable for ANY REASON, even Travelocity is on OYO side. I never thought that no one being available and all the rooms being locked would count against me. Now I am avoiding any OYO place
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience caused.
At OYO Rooms, we strive to provide a pleasant and comfortable stay for all our guests. We understand that the cleanliness of our property is of utmost importance to our guests, and we will make sure to address this issue immediately.
Please be assured that your concerns have been noted and will be shared with our team for necessary action. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you once again for your valuable feedback.
Warm regards,
Team OYO
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Wifi wasn’t great, but otherwise a decent stay. Clean and quiet with friendly staff. Would stay again if I’m in the area.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We're glad to hear that you found your stay clean, quiet, and that our staff was friendly. We apologize for any inconvenience caused by the wifi. We appreciate your understanding and would be delighted to host you again if you're in the area.
If you have any further queries or need any assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm Regards,
Team OYO
par un voyageur de Conroe
Publié le 5 sept. 2024 sur Expedia
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tim, Gestion de l’hôtel
Hi, Doug! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim
par un voyageur de van alstyne
Publié le 17 août 2024 sur Expedia
Older property but inside rooms had been remodeled. Nothing fancy or new but clean and everything in working order. The outside is not very attractive but the staff is very helpful and friendly. Great value
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa , Gestion de l’hôtel
Hey, kenneth! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur
Publié le 16 août 2024 sur Hotels
Needed a place to sleep for the night, took forever to even get checked in after booking online. Room smelled terrible and got charged an extra $50 the day after.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Matt! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hey, Erich! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
par un voyageur de Edgewood
Publié le 5 août 2024
Pool and hot tub was refreshing.
Commentaires de Gestion de l’hôtel
17 août 2024 par Barbara, Gestion de l’hôtel
Hi, Thomas! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff was friendly and helpful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Great to hear this, Josh! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa
