Note fondée sur 663 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de FONTAINES SAINT MARTIN
Publié le 27 août 2024 sur Expedia
Tout bien. Pdj parfait
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Véronique,Thanks for the stay and great feedback. We're thrilled to hear that everything was great and that you enjoyed the breakfast. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager
par un voyageur
Publié le 20 oct. 2024 sur Hotels
My wife and I stayed for one night on our way back to Texas. The room was clean and the bed comfortable. We really enjoyed the full breakfast!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear John,Thank you for your wonderful review! We're delighted to hear that you and your wife had a comfortable stay and enjoyed our full breakfast. Providing clean rooms and a great experience for our guests is our top priority. We hope to welcome you back on your next trip through Texas! Sincerely, Hotel Manager
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Very old property. Need to invest in renovations.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your comments regarding the need for renovations, as we strive to provide our guests with a comfortable and modern experience. Your input is valuable, and we will take it into consideration as we plan for improvements. We hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 oct. 2024 sur Expedia
this place was very nice, very clean, and overall a nice experience.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Ahmed, Gestion de l’hôtel
Thank you for your feedback! We’re glad you enjoyed your stay and found everything clean. We hope to see you again soon!
par un voyageur
1 star is generous
Publié le 11 oct. 2024 sur HotelsPaint peeling off the bathroom door and the bathroom shower walls. Flem stuck on the ceiling above the bed. Glue coming up between the seams of the flooring. Curtains were fake and the blinds were broken and would not close show. Anybody could see in the room throughout the night. The entire building and room smelled so strong of perfume it was overpowering.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We’re truly sorry to hear about the condition of your room and the issues you experienced with cleanliness and maintenance. It’s unacceptable that the peeling paint, stuck debris, and broken blinds affected your stay. Additionally, we apologize for the overwhelming scent that made your experience uncomfortable. Your comments are essential for us to improve, and we will address these concerns with our management team. We hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Room was dirty with smell towels and sheets had stains
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Katie,We're truly sorry to hear that your room did not meet our cleanliness standards. This is not the experience we want for our guests, and we appreciate you bringing it to our attention. We will address these issues with our housekeeping team to ensure a thorough inspection of our rooms. Your comfort is important to us, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
No working, functional pool as advertised. 3/5 stars
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Donald,We apologize for the inconvenience regarding the pool not being functional during your stay. We strive to provide accurate information about our amenities, and your comments will help us improve. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the 10 out of 10 rating! We're thrilled to hear you had such a wonderful experience. Your support means everything to us, and we can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Frankie,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your support and look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2024 sur Expedia
The service was horrible. The breakfast was stale cereal and no coffee.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Cynthia,We’re sorry to hear about your disappointing experience with the service and breakfast. This is not the standard we aim to provide, and we’ll address these issues with our team. Your feedback is valuable, and we hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
