Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Avis très mitigé
Publié le 4 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stephanie,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rebecca,Thank you for the 8/10 rating! We’re glad you enjoyed your stay and appreciate your feedback. If there's anything specific that could have made your experience a 10, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Expedia
The things I look for in an overnight stay are there. Hot strong shower, comfortable bed, quiet room, good value. The A/C worked well but is a bit noisy. There are dining options nearby and the included breakfast is ok.
This is our go-to location on our occasional road trips that have stopovers in Little Rock.
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mark,Thank you for your 4 out of 5 rating! We’re glad to hear that our hotel meets your key criteria for a comfortable stay. We appreciate your feedback about the A/C and breakfast. It’s great to know that we are your go-to spot during your road trips through Little Rock. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tonya,Thank you for your perfect 10 out of 10 rating! We’re thrilled to hear you had an excellent stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear you had a positive experience overall. If you have any specific suggestions for improvement, we’d love to hear them. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
This deposit nonsense needs to stop
Publié le 2 août 2024 sur HotelsI’ve stayed here many times and have never been asked to pay $100 deposit before. It was extremely inconvenient as I’d already paid for the room and there was zero way I’d put a deposit on my debit to be held for 10 days before I’d see it, so I had to interrupt my check in to go to an ATM TO GET MONEY. I’d have just went to another hotel if I was aware of this nonsense. Also the front desk girl was not friendly at ALL and acted like she’d rather be anywhere but doing her job. The hotel itself is nice and clean and quiet, however I won’t be returning.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"Thank you for your comments. We apologize for any inconvenience caused by our deposit policy and the service you received at check-in. Your feedback is crucial for us to improve, and we’ll be looking into these issues. We’re pleased you found the hotel itself to your liking, and we hope we can provide a better experience in the future."Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
The service was unprofessional, added $100 deposit on site that was not disclosed while booking, on itinerary or booking confirmation
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,"Thank you for sharing your experience. We sincerely apologize for the unprofessional service and the unexpected deposit charge. This is not the standard we aim for, and we will address these issues with our team to prevent future occurrences."Sincerely, Hotel Manager
par un voyageur
Bad business
Publié le 31 juill. 2024 sur Hotels
Very smelly and dirty I only stayed the first day and paid for a hotel somewhere else. The second day they wouldn’t refund my money.
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear about your experience. We understand your frustration and are committed to addressing these issues. Please reach out directly so we can work towards a resolution and ensure better service in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,We appreciate your perfect rating! It's wonderful to know you enjoyed your time with us. We can't wait to host you again in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Vieja. Mantenimiento solo ok. Desayuno pobre
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jesus Alfonso,Thank you for your feedback. We’re sorry to hear that you found the hotel outdated and the maintenance and breakfast lacking. Your comments are valuable, and we will address these issues to improve our services. We hope to have the opportunity to provide a better experience on your next visit.Sincerely, Hotel Manager
