Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Avis très mitigé
Publié le 4 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Stephanie,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 1 déc. 2024
Pan for sausages at breakfast burned my hand. It was turned to 400F and opening the lid caused rapid escape of steam.
Commentaires de Gestion de l’hôtel
2 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Denise, Thank you for your feedback. We sincerely apologize for the inconvenience with the breakfast pan and the safety issue you encountered. We will address this with our kitchen staff to ensure a safer and more comfortable experience for all guests. We appreciate your input and hope to welcome you again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Staff not courteous
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, though we are truly sorry to hear about your experience with our staff. A rating of 1 out of 5 is concerning, and we take your comments about the lack of courtesy very seriously. Our goal is to provide a welcoming and respectful environment for all our guests, and it’s clear we fell short during your stay. We will address this issue with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Needs a full bathroom reno. Tub enclosure cracked and chipped.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for rating us 3 out of 5. We apologize for the condition of the bathroom, particularly the cracked and chipped tub enclosure. Your comments are important to us, and we understand that a full renovation is necessary to meet our guests' expectations. We appreciate your input and will prioritize addressing these issues to enhance our facilities. If you have any further suggestions or concerns, please feel free to share. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Was justva quick grab, before catching early flight. Was a great hotel, good breakfast next morning.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your quick stay and breakfast. We hope to see you again for your next early flight!Sincerely, Hotel Manager
par un voyageur
Solo Traveler
Publié le 15 sept. 2024 sur HotelsI was traveling alone and arrived after dark. No lights on at all in the parking lot or the door entrance. I told the desk clerk. He said they were automatic, when it gets dark they cone on. They did not come on. He got on the phone & attempted to get it corrected. There was another employee at the desk so I asked if he could walk with me to get my things out of my car. So they did & helped get my things.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and I apologize for the inconvenience you experienced with the lighting. I’m glad our staff could assist you during your arrival. Your safety is a priority, and we will address this issue promptly. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review! We're thrilled to see you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back for an even better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the wonderful 10/10 review! We're thrilled to hear you had an exceptional experience staying with us. Providing top-notch service and exceeding our guests' expectations is our highest priority. Your feedback lets us know we're on the right track. We appreciate you taking the time to share your positive experience, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic 5-star review! We're delighted to hear you had an outstanding stay with us. Delivering exceptional guest experiences is our top goal, and comments like yours let us know we're succeeding. We appreciate you taking the time to share your positive feedback, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Not Service animal Friendly
Publié le 6 sept. 2024 sur HotelsNot service animal friendly at all. Charged us for a service animal $ 75 plus a $100 deposit, then did not want to return the deposit. Hard uncomfortable bed, crappy blankets and sheets. Towels were cheap.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for your experience regarding our service animal policy and the issues you faced with the bedding and towels. Your feedback is invaluable, and we will review our policies and accommodations to ensure a better experience for all our guests. We appreciate your input and hope you will consider staying with us again in the future.Sincerely, Hotel Manager
