Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Claude
Bel endroit.
Publié le 28 juill. 2017 sur HotelsL'hôtel commence à prendre de l'âge. L'ascenseur a fait défaut à quelques reprises mais a été réparé rapidement. Il y a plusieurs piscines. La vue est exceptionnelle du 15e étage et c'est très bien sur la plage. La chambre était propre mais le divan lit est à remplacer. C'est loin d'être confortable. Certaines rénovations ont été effectuées mais il reste encore beaucoup à faire. Bien que je n'ai pas vu d'insectes, il y avait une grosse ouverture sous la porte. Un peu cher pour ce qui est offert mais pratique avec la proximité de la plage. Le personnel était très accueillant.
par un voyageur
Publié le 28 août 2024 sur Hotels
My experience wasn’t top notch unfortunately. We first got to the room and it was clean except the bathroom. The far left sink had dark mold under and around the lip of the sink Ana the toilet seat had some sort of residue on it. Unfortunately I didn’t think to take pictures of the issues. Also there were 2 domestic disputes on the property by the pool area. Not impressive. The whole surrounding area outside the hotel, smelt like sewage as well as the water if you were to drink it. Not sure what that was about. Overall the service was good and condos were nice, but I don’t think I’ll come back.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
I am so sorry that this was your experience. I appreciate you taking the time to share this with me. I assure you that our guests are important to us and your feedback allows us an opportunity to improve where needed. We hope you might consider staying with us again in the future.Thank you so much,Sabrina D. Hilliard, GM
par un voyageur
Publié le 24 août 2024 sur Expedia
The wood floor around the hot tub and pool is rotten, my husband had a nail head stab him in the foot
Commentaires de Gestion de l’hôtel
26 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
I am so sorry that this was your experience. I appreciate you taking the time to share this with me. I assure you that our guests are important to us and your feedback allows us an opportunity to improve where needed. I will speak with the HOA as I know most of the wooden decking has been replaced. I will have them check everything out completely. We hope you might consider staying with us again in the future.Thank you so much,Sabrina D. Hilliard, GM
par un voyageur
Publié le 24 août 2024 sur Expedia
Una propiedad muy bonita y tranquila. Pero en servicio de limpieza. Es mal
Commentaires de Gestion de l’hôtel
24 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
Thank you so much for taking the time to share with everyone about your stay. We are so happy to hear that you and your family had a great time. We greatly appreciate you and look forward to seeing you again soon. Thank you so much, Sabrina D. Hilliard, GM
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
Thank you so much for taking the time to share with everyone about your stay. We are so happy to hear that you and your family had a great time. We greatly appreciate you and look forward to seeing you again soon. Thank you so much, Sabrina D. Hilliard, GM
par un voyageur
Great stay for a family vacay!
Publié le 21 août 2024 sur HotelsGreat experience overall. Beds are comfortable, plenty of room in the 2 bedroom condos, seating is abundant, games available for kids in the cabinets (I’m sure this varies with which condo you stay in), beautiful view from the room, staff are all nice and helpful. Only issue was they kind of rush to check out but I know they are busy. Lazy river back open as of 8/21! All pools available and were well kept. Maintenance crews even nice! Wonderful weather this time and an all around good experience.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
Thank you so much for taking the time to share with everyone about your stay. We are so happy to hear that you and your family had a great time. We greatly appreciate you and look forward to seeing you again soon. Thank you so much, Sabrina D. Hilliard, GM
par un voyageur
Publié le 21 août 2024 sur Expedia
From the outside looks great. 20yrs ago it was probably really nice, but now it just seems to have not been maintained at all. Kind of dumpy! Broken shower, broken deck door, standing pools of water everywhere in the outdoor hallways. No ice machine available, but you can buy ice for $4? Come on!
Commentaires de Gestion de l’hôtel
22 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
I am so sorry that this was your experience. I appreciate you taking the time to share this with me. I assure you that our guests are important to us and your feedback allows us an opportunity to improve where needed. We hope you might consider staying with us again in the future.Thank you so much,Sabrina D. Hilliard, GM
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
Thank you so much for taking the time to share with everyone about your stay. We are so happy to hear that you and your family had a great time. We greatly appreciate you and look forward to seeing you again soon. Thank you so much, Sabrina D. Hilliard, GM
par un voyageur
Publié le 19 août 2024 sur Expedia
Room had rochees in the bed, also bathroom was nasty.
Commentaires de Gestion de l’hôtel
20 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
I am so sorry that this was your experience. I appreciate you taking the time to share this with me. I assure you that our guests are important to us and your feedback allows us an opportunity to improve where needed. We hope you might consider staying with us again in the future.Thank you so much,Sabrina D. Hilliard, GM
par un voyageur de wyandotte
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Sabrina Hilliard, Gestion de l’hôtel
I am so sorry that this was your experience. I appreciate you taking the time to share this with me. I assure you that our guests are important to us and your feedback allows us an opportunity to improve where needed. We hope you might consider staying with us again in the future.Thank you so much,Sabrina D. Hilliard, GM
