Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cary, NC
Thank you!
Publié le 15 oct. 2024 sur HomeAwayVery beautiful view, perfect location!
par un voyageur
Little confusing to get key card and having to drive little distance to get.
Publié le 18 août 2024 sur HomeAwayEnjoyed the resort.
par un voyageur
Publié le 14 août 2024 sur HomeAway
par un voyageur
Misleading and confusing to check in/out
Publié le 11 mars 2024 sur HomeAwayI would not stay here if the property is managed by Vacasa. The neighboorhood/road, was constantly under repair. The employees at the Prince Resort were very accomodating and tried to make up for the inability to help with any problems in the room because it is owned by Vacasa.
Commentaires de Gestion de l’hôtel
26 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Kurt, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great Space
Publié le 3 mars 2024 sur HomeAwayPlace was very clean and well equipped. Loved the view and the location.
par un voyageur
Holidays getaway
Publié le 8 janv. 2024 sur HomeAwayGreat location, sun straight into the apartment with great amenities. Liked it a lot! Thank you!
par un voyageur
AWFUL STAY
Publié le 3 janv. 2024 sur HomeAwayThis stay was a nightmare. The rental was through a 3rd party management group that was not on premises. You have to drive approx 10-15 minutes away to get the keys for the unit. Then once on the property you still have to check in to received parking passes and passes while on property ( ALL check-in processes should be done in ONE LOCATION). Especially with someone that has a disability, as myself!!!
When I arrived alone, I unloaded my car and headed up to the unit. Once I arrived at the front door, the keys did not work!!!! I was alone, freezing cold and now I am stuck with a luggage cart full and not way to call front desk. I have to call Vacasa customer service, who have to call the property management to see if they can bring replacement card keys. It took 10 minutes for someone to TEXT NOT CALL me back, then stated they had to physically go to the office, rekey the cards, then come to the property which would be 45minis to an hour and a half.
I stated that I was outside alone, in the freezing cold and could they call the front desk to see if they could rekey for them. I was told that the front desk could not handle this issue and that I had to wait for someone to come.
I took my luggage back to my car and the front desk manager asked if I needed help and what was wrong because I was in tears by this time. He called to the front desk, told his asst to give me new keys to the unit.
THANKFUL for the front desk! I NEVER heard back from VACASA again until time to check-out
Commentaires de Gestion de l’hôtel
16 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hello Gloria. Thanks for sharing your feedback with us. We are sorry to hear your experience and the service provided did not meet your expectations. We make every effort to give our guests all the information necessary to have a seamless check in experience, as well as overall stay. It is disappointing to hear we have missed the mark, and will take this as an opportunity to improve in the future. We hope to have a second chance to impress you.
par un voyageur
Perfect condo
Publié le 2 janv. 2024 sur HomeAwayWe enjoyed the condo at the Prince. Such a great location and beautiful views.
par un voyageur
A great place to stay!
Publié le 3 déc. 2023 sur HomeAwayThe accommodation was very clean and comfortable. When I had questions, I text the property manager and they were very accommodating and answered right away. All in all we had a very good experience. We plan to stay there again.
par un voyageur
Cherry Grove
Publié le 8 oct. 2023 sur HomeAwayGreat stay
