Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de bellevue
Publié le 23 déc. 2024
Suspect sheets not clean as they still smelled.
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Hima, Gestion de l’hôtel
Thank you, Christina, for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cleanliness of the sheets. This is not the standard we aim to maintain, and we will look into this issue immediately to ensure it does not happen again. Your comments are valuable to us, and we hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Nice lobby staff hotel room needed to be cleaned and upgraded
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hima, Gestion de l’hôtel
Thank you for your feedback! We’re glad you liked the lobby and staff, but we apologize that the hotel room did not meet your expectations. We will work on improving cleanliness and upgrades. We hope to have another chance to serve you better!
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hima, Gestion de l’hôtel
Thank you, Stephen, for your review! We appreciate your feedback, and we’re sorry to hear that your experience was not as good as you hoped. We will work on improving our services and hope to welcome you back for a better stay in the future!
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hima, Gestion de l’hôtel
Thank you, Tanna, for your review! We appreciate your feedback and are sorry to hear that your experience was just average. We will take your comments into account to make improvements. We hope to serve you better next time!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
The room was clean but the metal racks in the bathroom were showing rust. The breakfast was fine but there was no salt.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hima, Gestion de l’hôtel
Thank you, Renee, for your feedback! We’re glad to hear the room was clean, but we apologize for the other things. Your comments are important to us, and we will work on these issues. We hope to improve your experience next time!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The staff at the front desk was excellent. The room was great. It would be nice to have an elevator in the building.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hima, Gestion de l’hôtel
Thank you for your kind review, Denise! We’re glad you had a good experience with our front desk staff and enjoyed your room. We appreciate your suggestion about an elevator and will look into it. We hope to welcome you back soon!
par un voyageur de Glade
Publié le 16 sept. 2024 sur Expedia
We arrived late and sign in was fast and easy.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hima, Gestion de l’hôtel
Thank you, Tonya, for your feedback! We are glad you had a quick and easy check-in. We hope you enjoyed your stay and look forward to welcoming you back.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Dirty
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hima, Gestion de l’hôtel
Thank you for sharing your experience, Katherine. We are truly sorry that the cleanliness did not meet your expectations. Your comfort is essential to us, and we will make sure to address this issue with our team right away. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hima, Gestion de l’hôtel
We’re sorry to hear that your stay was not satisfactory, and we appreciate your feedback, Raymond. If you have any specific suggestions or areas where you feel we can improve, we would love to hear them. Your input will help us make the necessary changes to ensure a better experience for all our guests in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Bathroom hadn't been cleaned
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hima, Gestion de l’hôtel
Thank you for bringing this to our attention, Edward. We deeply regret the inconvenience you faced during your stay. Cleanliness is our top priority, and we will take immediate action to ensure such issues are addressed. We appreciate your feedback and hope to offer you a much-improved experience.
