Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Hotels
The rooms and lobby where nice the outside and parking lot need work. Staff was great.
Commentaires de Gestion de l’hôtel
3 août 2024 par Hima, Gestion de l’hôtel
Thank you for sharing your feedback with us, Cory! We're glad to hear that you found our rooms and lobby pleasant during your stay. We apologize for any inconvenience caused by the condition of the exterior and parking lot. Rest assured, we will look into this matter promptly. It's heartening to know that our staff made a positive impression on you. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
I’ve never seen that dirty stinky hotel in my life!!!! I even took a pictures of the dust on around microwave, around fridge, dead bugs in the corners of the room and black dirty stain in the bathtub!!! Room was sooo disgusting and dirty!!! It is unbelievable lie to all of the customers to sell rooms in this condition- it’s humiliating. I can’t believe they charge ($120 with taxes and fees) people for sleeping in this conditions
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hima, Gestion de l’hôtel
Dear Anna, we apologize sincerely for the disappointing conditions you encountered during your recent stay with us. Ensuring a clean and pleasant environment is a top priority, and we deeply regret any discomfort caused by the cleanliness issues in your room. Your feedback is crucial to us, and we are actively addressing the concerns you raised to prevent recurrence. Please know that this does not reflect our usual standards, and we are committed to improving. We understand your frustration and apologize for any inconvenience this may have caused. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The three equipment piece workout room was a little dusty. You can tell not many people want to use that part of the facility because of this. The antiseptic wipes that were to be used after excercising were dry and expired. other than that, we had a good stay.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hima, Gestion de l’hôtel
Thank you for sharing your feedback with us, Nathan! We're glad to hear that overall you had a good stay with us. Providing a clean and comfortable environment is important to us, and we apologize for any inconvenience caused during your visit to the workout room. Your comments are valuable as they help us improve our services for all our guests. Rest assured, we will address these concerns promptly to ensure a better experience in the future. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hima, Gestion de l’hôtel
Thank you very much for your excellent review, Eh Law Hla! We are very happy to hear that you had a great experience with us. Giving the best service is always our main goal, and it's wonderful to know that we could meet your expectations. We look forward to welcoming you back soon for another fantastic stay. Thank you again for choosing to stay with us and for sharing your feedback.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Not good
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hima, Gestion de l’hôtel
Dear Juan, thank you for sharing your feedback with us. We are sorry to hear that your recent experience did not meet your expectations. We strive to provide exceptional service to all our guests and apologize for any inconvenience caused. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made.
par un voyageur
Great breakfast
Publié le 26 juill. 2024 sur HotelsNice place. We have stayed here before. Need a dehumidifier for the floors that feel damp. Really great breakfast.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hima, Gestion de l’hôtel
Thank you, Naomi, for sharing your feedback with us. We're delighted to hear that you enjoyed our breakfast offerings during your recent stay. It's wonderful to know that you found our place to your liking, having been here before. We appreciate your suggestion regarding the floors, and we'll look into it to ensure our guests' comfort. Looking forward to welcoming you back for another pleasant stay soon!
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hima, Gestion de l’hôtel
Thank you, Harold, for taking the time to leave us your feedback. We're thrilled you rated your experience with us so highly. It's always gratifying to know that our efforts to provide a pleasant stay are appreciated. We constantly strive to improve and provide even better service, so your comments are truly valued. We look forward to welcoming you back for another excellent stay soon!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
This is the least clean hotel I have stayed at in years. Our room had 0 towels and my husband had to ask for them at the front desk.
The bathroom was dirty: toilet was not clean, the tub of the shower had mildew and there was dried paint splatters on the linoleum.
There was stain on one pillow case and stains on the dust ruffle.
This was a very unfortunate experience.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hima, Gestion de l’hôtel
Thank you for sharing your feedback with us, Ashley. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are important to us, and we apologize for not meeting your expectations. We will address these issues with our housekeeping team to ensure such oversights do not happen in the future. We hope to have the opportunity to provide you with a much better experience on your next visit.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Very nice staff and good breakfast options.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hima, Gestion de l’hôtel
Dear Inga, thank you for leaving your feedback about your recent stay with us. We're pleased that you found our staff helpful and enjoyed the variety of breakfast options available. Ensuring our guests feel welcomed and satisfied is important to us, and we appreciate your positive comments. We hope to have the pleasure of hosting you again for another pleasant experience soon.
par un voyageur
Not again
Publié le 19 juill. 2024 sur HotelsThe hotel experience we had there was very subpar. The bathroom toilet seat was broke. The room was extremely dirty when I picked up the plastic bar of soap the whole soap tray came with it. The bathtube had soap s um all over it.It looked like a week of dust on head board and dresser. After asking the Manager to have it recleaned they did not fix any of these issues. Had to bring the manager up to room to show them. They apologized but did nothing to comp or take care of problem. The paint job looked like a ten year old did it with paint all over everything and drips on the floor. The breakfast was mediocre at best. My family will not be staying at this hotel ever again.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hima, Gestion de l’hôtel
We sincerely apologize for the subpar experience you had during your recent stay with us, Adam. Your feedback about the cleanliness issues and maintenance concerns is genuinely concerning to us. Please know that we take your comments seriously and will address them with our team immediately to ensure improvements are made. It's disappointing to hear that our efforts to rectify the situation fell short during your visit, and we apologize for any inconvenience caused. We value your patronage and hope to have another opportunity to provide you and your family with a much-improved experience in the future.
