Note fondée sur 335 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,7 Service et personnel
2,7 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 sept. 2024 sur Hotels
The hotel rooms have visible black mold on the ceiling and walls. There is standing water in two of the rooms we saw around the air-conditioning and refrigerator. The rooms are a health hazard. There was a room broken window held together with blue tape. The pool is thick with algea and the gate around the pool is broken. The pool is easily accessible from the parking lot making it easy for a child to enter and a code violation. We booked online. When we arrived the hotel rooms looked nothing like the online photos. The hotel itself needs a health inspection. The attendant wouldn't refund us after viewing the room. When looking at the reviews this seems to be their standard online bait get your money business scam. Then not reimburse you when you are disgusted after seeing the room. Unfortunately we didn't read the reviews until after the incident. Most complained of black mold, roaches, water leaks and mildew. Lastly there is no bar or restaurant on the premises as advertised.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par manny , Gestion de l’hôtel
thank you
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par manny, Gestion de l’hôtel
thank you
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Not clean ! Did not like at all !
Commentaires de Gestion de l’hôtel
26 juill. 2024 par MANNY, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par manny, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 7 juill. 2024 sur Expedia
I never booked a room there an still charged for it
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Guest Relations, Gestion de l’hôtel
Dear Nikolay,We're sorry to hear about the experience you described. We encourage you to reach out to the third-party site you used, as they will be the best ones to assist you. We hope this matter is resolved soon and that you'll consider joining us in the future.
par un voyageur
Publié le 2 juill. 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
2 juill. 2024 par manny patel, Gestion de l’hôtel
see you next time. Thank you.
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par MANNY, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 18 juin 2024 sur Expedia
Feo
Commentaires de Gestion de l’hôtel
19 juin 2024 par manny, Gestion de l’hôtel
THANK YOU
par un voyageur
Publié le 16 juin 2024 sur Expedia
The staff wouldn’t stop banging on the door and trying to come in it started at 9am check isn’t until 11am. They wanted to clean the room well before. We left way earlier because I couldn’t get any sleep. I work nights and need to sleep. I was falling asleep driving to another county because I couldn’t find anything available but there.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Krystol,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any service concerns during your visit, as we always want our guests to have a peaceful, relaxing stay. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. It is our hope that you will consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
The place needs a good update, paint & restore,
Publié le 11 juin 2024 sur HotelsI could not open the door to the room, had to get help.
The washcloths and towels could be better quality.
Electrical outlet was hanging out, the refrigerator left a puddle on the floor.
The sheets were clean and white, pillows were good.
I forgot a pair of earrings and they did return them to me, that's good.
Commentaires de Gestion de l’hôtel
11 juin 2024 par manny , Gestion de l’hôtel
thank you
