Note fondée sur 901 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2023 sur Expedia
Good place, good service but the shower was really dirty :-(
par un voyageur
Publié le 14 mars 2022 sur Expedia
Cet hotel mérite un peu d'amour, elle nous a décu de la chaine Holiday Inn
Commentaires de Gestion de l’hôtel
22 mars 2022 par LeighAnne, Gestion de l’hôtel
I am sorry you were not satisfied with your stay. We are looking forward to our renovation later this year. We hope you'll stop back then to see our transformation!
par un voyageur
Publié le 30 août 2024
This Holiday Inn did not measure up to our standards. After waiting over 30 minutes (due to a computer crash) for our room we discovered an empty bottle in the room and other small trash items on the floor. (somebody missed some sweeping). Breakfast was much less than I expected and the entire property feels in need of renovation. It was our most expensive hotel on our recent trip (perhaps due to the State Fair?) but I would not stay here again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Ian, Gestion de l’hôtel
Hi Doug,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered, from the room condition to the breakfast experience. Your comments are valuable and will help us address these concerns as we work on improvements. We hope to have another opportunity to provide a better experience in the future.-The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Publié le 13 août 2024
Its proximity to the airport
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Nash, Gestion de l’hôtel
Hi Michael, The proximity to the airport is indeed a great convenience for travelers. We’re pleased it added to your positive experience with us! If you need anything else during your stay, please don’t hesitate to ask.- The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Publié le 11 août 2024 sur Expedia
Close to the airport. Shuttle service. Newly renovated.
Commentaires de Gestion de l’hôtel
12 août 2024 par Nash, Gestion de l’hôtel
Hi Melissa,Thank you for highlighting the convenience of our location, shuttle service, and recent renovations. We're glad to hear our proximity to the airport and the updates made to the hotel met your needs. We hope to welcome you back soon!- The Staff at Holiday Inn Express Syracuse Airport
par un voyageur de Longmont
Publié le 8 août 2024 sur Expedia
Such great staff there--helped me with multiply timed check ins. Very clean and convenient. Safe parking lot very well lit. Would definitely stay again!
Commentaires de Gestion de l’hôtel
11 août 2024 par Nash, Gestion de l’hôtel
Hi Jennifer,Thank you for the kind words! We're delighted you had a great experience with our staff and appreciated the cleanliness and safety of our property. We look forward to welcoming you back for another stay!- The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Not the best Holiday Inn we've stayed at.
Publié le 5 août 2024 sur HotelsIt looked like the hotel was undergoing renovation. However, the bathroom fan cover was missing, the A/C unit cycled on and off continuously, and the sound isolation was inadequate, as we could easily hear the guests directly above us. The location, however, was very convenient to the airport.
Commentaires de Gestion de l’hôtel
6 août 2024 par Staff at Holiday Inn Express Syracuse Airport, Gestion de l’hôtel
Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay, including the missing bathroom fan cover, the cycling A/C unit, and the inadequate sound isolation. We understand how these issues can affect your comfort, and we are working diligently to address them as part of our ongoing renovations. We're glad to hear you found the location convenient to the airport.-The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par The Staff at Holiday Inn Express Syracuse Airport, Gestion de l’hôtel
Thank you for your 5-star review, David. It means a lot to us and we appreciate your recognition. Please let us know if there's ever anything we can do for you!-The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Publié le 3 août 2024 sur Expedia
Front desk unstaffed for 20 to 30 minutes, person in lobby said desk person drove someone to grocery store. Youth team staying at hotel banging on doors and throwing ice on doors, apparently no cameras or security to identify. Got to hotel and they were playing room roulette, moving peoples rooms to accomadate, had given our room away and moving someone else to get our room back.
Commentaires de Gestion de l’hôtel
4 août 2024 par Staff at Holiday Inn Express Syracuse Airport, Gestion de l’hôtel
Hi Eric, We're sorry for the lack of service and security during your stay. It's not acceptable for the front desk to be unstaffed, and the disruptions caused by other guests are concerning. We apologize for the confusion with room assignments and the inconvenience it caused. Thank you for feedback.-The Staff at Holiday Inn Express Syracuse Airport
par un voyageur
Publié le 3 août 2024 sur Expedia
Super close to the airport!! Clean and comfortable.
Commentaires de Gestion de l’hôtel
4 août 2024 par Staff at Holiday Inn Express Syracuse Airport, Gestion de l’hôtel
Thank you for your positive feedback! We're glad to hear that you found our hotel clean, comfortable, and conveniently close to the airport. We look forward to welcoming you back on your next visit!-The Staff at Holiday Inn Express Syracuse Airport
