Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Les communications avec l’hôte sont très difficiles.
Publié le 18 oct. 2022 sur HomeAwayLogement fonctionnel, bien équipé et spacieux.
Les communications avec l’hôte sont très difficiles. L’hôte (équipe centralisée hors du lieu) communique à l’équipe locale qui elle doit communiquer avec nous mais qui ne le fait pas.
par un voyageur
Work Event
Publié le 17 juin 2024 sur HomeAwayIt was fabulous!
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Perfect sport for Jay. Spacious, clean, modern appointed ski condo. Good WiFi and TV options. Nice basement access for boots/gear and ski in ski out.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Convenient location.
par un voyageur
Nice comfy and roomy condo next to the slopes.
Publié le 16 févr. 2024 sur HomeAwayGreat condo in a great spot. Condo was nice and roomy and felt like a home away from home. Check in was easy and everything was just as described.
par un voyageur
Nice but maybe not ski in/out
Publié le 15 janv. 2024 sur HomeAwayWell maintained and clean, however you can only ski in/out if Jay Peak is running the village lift, something they didn’t do until our last day there. A few observations about the condo:
No instructions on how to operate the fireplace, I couldn’t figure out how to turn it on
Couldn’t figure out how to control the heat, might be radiate heat, but no controls visible. I had everything off and it was still too warm.
Only two large drinking glasses, weird for a well stocked place
Need to update their “welcome” book. Don’t think the information has been changed since 2006.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Christmas Stay
Publié le 28 déc. 2023 sur HomeAwayWonderful place, great location, well stocked with kitchen stuff, except could have had more glassware. Very clean and felt right at home
Commentaires de Gestion de l’hôtel
2 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to review your stay with us, we are glad to hear that you enjoyed your stay at our home. We appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider in the future. We hope to host you again soon!
par un voyageur
Jay peak condo
Publié le 27 août 2023 sur HomeAwayCondo was perfect for family wedding. Very clean and lots of room for 6 plus adults
par un voyageur
Great Stay
Publié le 11 avr. 2023 sur HomeAwayAll was well. The property is a bit on the older side but everything was in order. We really enjoyed the ski in and out option and a great space to put the skis away. Kitchen was well stocked and we had all that we needed it throughout our stay.
par un voyageur
Noone will answer you if you need help
Publié le 6 févr. 2023 sur HomeAwayAs soon as we got to the property we found trash and pizza boxes piled outside our basement door and leftover food in the refrigerator and cabinets from the previous tenants. The wifi didnt work so we called and spoke with someone. She told us to restart the router and it didnt help. She then said she would send someone out and never did. I messaged again the next day and was once again told theyd send someone out but never did. So some of us had literally 0 service the entire time there because noone ever came and on day 3 they stopped answering and replying all together. Alot of the cooking utensils are ruined and need replacing and the cups and bowls were covered in grease along with the stove and wall behind the stove. Water and ice maker didnt work, there was board games but were missing all the pieces and there was even a tv in the basement with a dvd player but no remotes to control anything. Its safe to say the house is neglected and needs someone to go and replace some of the items that are damaged or outdated. The worst part for us was we ended up in a ditch and had to pay a tow truck to pull us out across from the property because we were trying to leave because we were obligated to leave by 10am but on Friday Feb 3rd it was -19 degrees and the roads were extremely icy but yet the sand and plow trucks didnt come until 1130 after we called and begged for help. Noone is maintaining this property sufficiently and us customers have to pay for the negligence
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your honest review, and we are sorry for all the issues you encountered during your visit. Our deepest apologies for the kind of service provided, and we truly regret to hear of the disconnect in the care you received when communicating with our team. Please know that this is not the high level of customer care we strive to give, and we make every effort to attend to our guests as quickly and efficiently as possible. We have implemented a Premium Clean program to continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We also want a convenient stay for our guests by using all the amenities, and we are sad about the maintenance issues. We will follow up with the appropriate parties regarding your experience to improve our home and service. We hope you will give us another chance to host you and impress you better.
