Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fantastic
Publié le 31 août 2024 sur HomeAwayGreat size property large well kept garden with hot tub and swings 5 mins from stalham/shops nice welcome baskets on arrival clean and tidy peaceful relaxing enjoyable will definitely book again well worth the price lots of parking off road too many positives to list
par un voyageur de Newick, East Sussex
A luxurious property is a stunning rural location
Publié le 25 août 2024 sur HomeAwayBroad House is a perfect mix of period features and modern additions to suit modern life. The bifold doors allow you to seamlessly merge the kitchen diner with the garden. The garden is just the right size, with play equipment for the children and a hot tub largely for the adults. We spent most time sitting in the garden. The view to the front over the Lost Broad is stunning and there is access across the fields to the river and bankside footpath. A pub is just 1 mile down the lane. Perfect !!
par un voyageur de Sutton. Surrey, England
Holiday bliss
Publié le 10 août 2024 sur HomeAwayWe had a lovely 3 generation holiday in this spacious well equipped house in a quiet rural location, yet the most we travelled was 25 minutes to beaches, boats & Bewilderwood which was amazing. Hosts easy to contact & responded promptly when we had WiFi issues. Our granddaughters loved the hot tub & climbing frame & all the adults had a relaxing holiday, too. We would love to return.
par un voyageur
Loverly Property but starting to show its age
Publié le 5 août 2024 sur HomeAwayBeautiful cottage in loverly surroundings kitchen and dining areas great space for family to gather gardens well tended. Bedrooms and bathrooms furnished to a high standard but one daughter did say the mattress was rock hard. BUT in the bedroom at the far end of the property there was black mould above the door and to the side of the wardrobe and was also present in one corner of the living room to which I was asked to clean it off my self. The hot tub even though owner said it had. They sent Marius round to check filter and add Bromine to the tub after asking us to do the above. The filter was dirty and the Bromine canister was empty after 5 days of our use should not happen. The bbq was also filthy with grease still in the drip trays and grill sections. Rachel did mention that the starter on the bbq was broken and that they would send a replacemnet one round which they did. Communications stopped after I mentioned the mould on the walls. The whole house really needed a deep clean, (the freezer needs defrosting as it was dificult to items we had to scrap the ice out) in to bring it up to the price being asked. The whole 8 of us and two dogs really enjoyed our stay here but it was just let down by the cleaniness of the place and items
Commentaires de Gestion de l’hôtel
9 août 2024 par VrboOwner, Gestion de l’hôtel
We are so disappointed to read this review from Mr Wells, we've never had comments such as this before. We hope to alleviate any doubts any future guest may have about booking a stay in the future.
We will start by addressing his concerns with the mould. The property was built in the 1800's and is also situated over a stream, as such when we have heavy rain we get a small problem with damp in the downstairs bedroom behind the wardrobe. We offered to go to the property and wipe off the damp but did not get a reply from Mr Wells regarding this.
On arrival we messaged Mr Wells regarding the bbq and advised that we had another one on order. As Broad House is a property that is fully booked for months on end we can't always replace items on changeover day so unfortunately we couldn't replace the bbq until 2 days into Mr Well's stay. The original bbq had been cleaned on the day of his arrival.
The hot tub had been emptied, re-filled and filter cleaned on the day of arrival. We recieved an email from him saying that the water was cloudy and was there anything they could do their end to sort this. This can happen after 5 days use with 8 people staying at the property. We gave Mr Wells instructions on how to deal with the problem but he was unable to open the filter so one of our colleagues went to the property and had the problem fixed within 20 minutes.
We feel that we did everything we could to make their stay as enjoyable as possible and went above and beyond to deal with their complaints. Unfortunately we would not welcome Mr Wells back to stay at Broad House as the house rules were not adhered to and levels of cleanliness were below what we would expect of guests when leaving the property. For example the oven was not left as found and as such a deep clean had to be carried out. The fridge was left with two carrier bags full of food and the dishwasher was full and had not been cleaned hence our rating of Mr Wells as a guest.
We apologise that Mr Wells and his party felt this way about their visit but are glad that ultimately they all really enjoyed their stay.
par un voyageur
Broad House 2024
Publié le 2 août 2024 sur HomeAwayA lovely house in a beautiful setting. The perfect place for a family holiday.
par un voyageur
Beautiful home in peaceful country side
Publié le 20 juill. 2024 sur HomeAwayWe have just returned from a 2 week holiday at Broad House. We all thoroughly enjoyed our stay. The house is very well equipped and very comfortable. Our great niece and dogs enjoyed the garden, the adults enjoyed the hot tub and indoor/outdoor living.
Occasionally walkers & bikers would go by the rear of the property which was a surprise to us as we didn’t realise there was a public right of way behind the garden. If the fencing was higher it would add to the privacy. It certainly didn’t spoil our holiday and we would highly recommend the property to our friends & family.
par un voyageur
Great for family meet ups
Publié le 3 juill. 2024 sur HomeAwaySet in a quiet rural location with modern digital comforts our expectations were exceeded. This is a very nice property. The kitchen floor just runs out to the large patio with no step. With the fan fold patio doors open the kitchen and garden becomes one room. The view from master bedroom window over the horse grazing in the distance is sublime.
I would definitely use this property again.
par un voyageur
Excellent
Publié le 1 juin 2024 sur HomeAwayExcellent
par un voyageur
Very enjoyable holiday
Publié le 15 avr. 2023 sur HomeAwayWe had lots of fun despite the weather. Lots to do around Norfolk. We all enjoyed the hot tub after a long day out.
par un voyageur
Broad House Summer 2022
Publié le 20 août 2022 sur HomeAwayLoved everything about this house. Something for everyone with enough space to spread out. Such a peaceful location where you can truly relax but plenty places and attractions nearby if you want them. Owners very responsive to a couple of issues. Only downside is the price but far more manageable if two families sharing. Would return again.
