Avis The Thinnai Hotel

Dear Mr. Shankar,Vanakkam!Thank you for your kind words! We are thrilled to hear that you had a wonderful two-night stay with us and enjoyed our tasty buffet for both breakfast and dinner.It’s always a pleasure to know that our guests had such a positive experience, and we look forward to welcoming you back for another amazing visit soon!Warm regards,

Dear Mr. Jaiprakash,Thank you for taking the time to share your experience with us. Your feedback is highly valuable as it helps us to continuously improve our services.I sincerely apologize for the inconvenience you faced during your stay, particularly regarding the room upgrade situation and the reception service. It's disappointing to hear that some of our staff were not as welcoming as they should have been. Providing a warm and friendly environment is our top priority, and it seems we fell short during your visit.Regarding the room upgrade, I understand your frustration about the locked rooms and the subsequent lack of housekeeping and maintenance services. This is certainly not the experience we aim to provide when offering an upgrade, and I apologize for the confusion and inconvenience this caused. We will review our upgrade policies and ensure that such miscommunications do not occur in the future.For your second booking, I'm very sorry to hear about the unavailability of a room and the way the situation was handled. It's unacceptable that you were asked to cancel your booking, especially given the inconvenience and potential financial loss this could have caused you. We will address this issue with our reception team to prevent such occurrences in the future and to ensure that all guests are treated with respect and provided with the best possible service.We appreciate your positive comments about our ground maintenance staff, housekeeping, and some of the reception workers. We are glad that their kindness and smiles made a positive impact on your stay.Once again, I apologize for the inconveniences you experienced. Your feedback will be used to improve our services and training. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,A J Pragash Rooms Division ManagerThe Thinnai

Dear Mr. Sriram,Greetings from the The Thinnai Jaffna!Thank you for choosing to share your experience at The Thinnai Jaffna.With a mission to provide a superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations and your appreciation for our hotel associates. We look forward to welcoming you back the next time you want another escape to paradise.Please feel free to contact us any time for any other query.