Note fondée sur 522 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not worth the savings
Publié le 22 oct. 2024 sur HotelsThis is definitely a budget hotel. The condition left much to be desired. The towels were small and thin. The blinds were broken, but thankfully I could pull the curtain across to block out the glaring floodlight outside. The beds were poorly made upon arrival with the sheets untucked and the coverlet rumpled. The grout in the bathroom was crumbling and the building as a whole was in disrepair. I opted to not eat the breakfast which looked meager. The photos on line make it look livelier and more modern than it is in reality.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback. We're sorry to hear that the condition of the room and facilities did not meet your expectations. Your comments about the towels, blinds, and overall room condition have been noted and will be addressed with our team. We appreciate your honesty and will work to improve the guest experience. We hope you consider giving us another chance in the future.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Heat wasn’t functioning. It turned on but had a bad burning smell. I turned it off and opened a window to clear the air. Luckily it was fall weather so didn’t really need the heat on quite yet otherwise that would have been bad. I notified the front desk of the situation next morning and they apologized and said they would fix m
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're glad to hear you were able to open a window and enjoy the fall weather. We apologize for the inconvenience with the heating system and appreciate your understanding. Our maintenance team is addressing the issue to ensure a more comfortable stay for future guests. We hope to welcome you back soon for a better experience!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Bathroom did not seem very clean (may just be in serious need of remodel) and king size bed only had queen size blanket.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with the bathroom and the blanket size. We'll make sure to address these concerns with our team to improve. We hope you'll give us another chance to provide a better experience in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The room smelled, the carpet needs replacing, there were cigarette burns around the bathroom sink, the shower curtain was filthy, the shower stall needs replacing, the bath tub doesn’t work (no drain closer), the whole place needs a makeover.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your stay did not meet expectations and appreciate you bringing these issues to our attention. Your comments regarding the room condition and cleanliness will be shared with our team to address and improve. We hope you'll consider giving us another chance in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Walked in and walked out. Didn’t stay
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience was not as expected. We strive to provide a welcoming environment for all our guests, and your comments will help us improve. We hope to have the opportunity to serve you better in the future.
par un voyageur de Lexington
Publié le 6 oct. 2024 sur Expedia
cheap，nice staff，good survice
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your kind review! We're glad to hear that you appreciated our affordable rates and friendly staff. Providing great service is always our top priority. We look forward to welcoming you back for another enjoyable stay in the future!
par un voyageur
Stay at your own risk.
Publié le 6 oct. 2024 sur HotelsBathroom door wouldn’t close as the inside of it was swollen and damaged. Other than fresh towels the lack of cleanliness made you question if anything was cleaned. One of the pillow cases has stains on it. Pretty sketchy overall. Would not recommend staying there unless it was your only option and last resort. Stay at your own risk.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the issues you experienced during your stay, as this does not meet our usual standards. Your comments about the bathroom door and cleanliness have been noted, and we will address these concerns with our team immediately. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide a better experience in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Mediocre
Publié le 15 sept. 2024 sur HotelsCold, impersonal, sloppy
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we'll use them to improve our service. We hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Room was very dirty and hotel had a nasty smell in the hall and my room smelled terrible.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the cleanliness and odor issues you experienced during your stay. This is not the standard we aim to provide, and we will address these concerns with our team. Your feedback is important, and we hope to improve in the future.
