Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
2,8 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2024
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Manager, Gestion de l’hôtel
We're very sorry to hear about your disappointing experience. This is not the level of service we aim to provide. Your feedback is valuable to us, and we’d appreciate the chance to learn more about your concerns. Please contact us so we can address this directly.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Room wasnt very clean. Dead bugs in bath tub, mold on shower curtain. It was a smoking room but had a extremely srong marijuana smell. Everyone isnt a drug user.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
We apologize for the cleanliness and odor issues you experienced. This is not the standard we aim for. Your feedback is important, and we will address these concerns with our team and we will make it right.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Dated but quiet
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback. We're glad you enjoyed the quiet atmosphere. We understand that the property feels a bit dated, and we appreciate your input. We'll continue to work on improvements to enhance our guests' experience. We hope to welcome you back in the future!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Thank you April. We are glad that you like the stay here.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Manager, Gestion de l’hôtel
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what went wrong. Please feel free to contact us so we can address your concerns and work towards improving.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
I was looking for a clean room and good bed and AC for a few days and it fit perfectly. Tv was a little small but it didn’t really matter.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that the room, bed, and AC met your expectations and provided a comfortable stay for you. We appreciate your note about the TV size, and we'll keep it in mind for future improvements. We hope to welcome you back soon!
par un voyageur
Don’t try to save a buck staying here
Publié le 23 août 2024 sur HotelsWe were put in a terrible room in the back corner with a view of old toilets. The a/c wasn’t on. The door didn’t fit you could see light all the way around it. There was dirty underwear behind the bathroom door. Mattress was terrible. I just left. I msg the hotel and they did offer to switch me but I was already out. They could keep my money. Why put a person in such a room to begin with. The upside the staff was very friendly
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
We are truly sorry to hear about your disappointing experience during your stay with us. It’s unacceptable that you were placed in a room with such issues, and we regret that we weren’t able to resolve the situation before you left. Your feedback regarding the room conditions is concerning, and we are taking immediate steps to prevent such issue from happening again.While we're glad you found our staff friendly, we deeply regret that your overall experience was far from what we strive to provide. We understand your frustration and appreciate you bringing this to our attention.If you're open to discussing this further, please reach out to us. We would like the opportunity to make things right and regain your trust.
par un voyageur
Publié le 22 août 2024 sur Expedia
People standing outside on the property late night
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Thank you for sharing your feedback. We appreciate your thoughts and are always looking for ways to improve. If you have any suggestions on how we can enhance your experience, we'd love to hear them. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Alright
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Thank you for sharing your thoughts. We're pleased that your visit met your expectations. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you again soon!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Thank you for the amazing 10 out of 10 rating! We're thrilled that you had such a great stay with us. Your positive feedback means a lot, and we look forward to hosting you again in the future.
