Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Mark, I am sorry to hear you did not have a great experience. Kind regards, Katy
par un voyageur
Terrible service
Publié le 22 août 2024 sur HotelsThe service was very much below standard. The food took a long time to come out and 4 of us ordered at the same time with 2 meals arriving half an hour before the others. No explanation was given until afterwards. Dinner was not any better, it took an hour after ordering for the food to arrive.
Commentaires de Gestion de l’hôtel
23 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Neil, We're truly sorry to hear about your disappointing experience at our restaurant. We've clearly fallen short of the standards we strive to maintain, and we sincerely apologise for the inconvenience caused.The delays in food service and lack of communication are unacceptable, and we take full responsibility for these shortcomings. We understand how frustrating it must have been to have your group's meals arrive at different times and to wait so long for your dinner.Your feedback is invaluable in helping us improve our service. We'll be addressing these issues with our kitchen and waiting staff to ensure such incidents don't happen again.Kind regards, Katy
par un voyageur
Great stay
Publié le 20 août 2024 sur HotelsLovely attentive staff & beautiful location. Room was comfy & clean also. Would stay again!
Commentaires de Gestion de l’hôtel
21 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Lianne, We're truly grateful for your kind words about our hotel. It's wonderful to hear you enjoyed the attentiveness of our staff and found the location appealing. We're pleased that your room met your expectations for comfort and cleanliness. Your decision to consider staying with us again is a great honour. Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back in the future.Kind regards, Katy
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello, Thank you for your review.Kind regards, Katy
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello, I am sorry for our short failings. Regards, Katy
par un voyageur
Publié le 16 août 2024 sur Expedia
Great nights stay
Commentaires de Gestion de l’hôtel
17 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello David, Thank you for your lovely review, we look forward to seeing you again. Kind regards, Katy
par un voyageur
Review
Publié le 15 août 2024 sur HotelsDunston Hall Hotel is a beautiful hotel, full of character and charm and the staff were welcoming, but our experience was marred by the condition of our room. Upon arrival, it was immediately clear that the room had not been properly cleaned. There was visible dust on and behind the furniture, crumbs on the carpet, and even stained skirting boards from spilt beverages. The bathroom was particularly appalling, with mouldy grout between tiles—a clear indication of neglect.
In addition, the room lacked air conditioning and the fan provided was filthy and covered in dust, making it unusable. It’s unacceptable that we had to request the room be cleaned and the fan replaced, tasks that should have been handled long before our arrival. This level of carelessness is not what we expected from a hotel of Dunston Hall's caliber. The manager was apologetic and attended to our request, however our stay was impacted by these issues. The health centre facilities were nice we enjoyed the facilities.
Commentaires de Gestion de l’hôtel
17 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Charles, We're truly grateful for your feedback and sincerely apologise for falling short of your expectations during your stay. We deeply regret the cleanliness issues you encountered in your room and bathroom, as well as the problems with the fan. These oversights are not representative of our usual standards, and we're genuinely sorry for the inconvenience caused.We appreciate your kind words about our hotel's character, our welcoming staff, and the health centre facilities. We're glad you were able to enjoy these aspects of your stay.We've taken your comments to heart and will use them to improve our services. We're reviewing our cleaning procedures and will reinforce our quality checks to ensure such lapses don't occur in future.Thank you for bringing these issues to our attention. We value your input and hope you'll give us another opportunity to provide you with the exceptional experience you deserve.Kind regards, Katy
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Steven, Thank you for your review. we look forward to seeing you again. Kind regards, Katy
par un voyageur
Publié le 11 août 2024 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
13 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello, Thank you for your review, we look forward to welcoming you back again.Kind regards, Katy
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Katy Greathead, Gestion de l’hôtel
Hello Andrew, Thank you for your review, we look forward to seeing you again soon.Kind regards, Katy
