Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dunston Delight.
Publié le 3 oct. 2024 sur HotelsRoom comfortable but could do with some TLC. Hotel generally was was good & a big plus indoor pool. Staff friendly & mostly attentive, especially on reception.Would stay again. Brilliant Breakfast.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Janet, Thank you for sharing your feedback. We're pleased to hear that you enjoyed the indoor pool and found our staff friendly and attentive. We appreciate your comments regarding the room and will certainly look into adding those extra touches to enhance comfort. It's wonderful to know that you would consider staying with us again, and we're delighted that you enjoyed our breakfast offerings. We look forward to welcoming you back in the future. Kind regards, Katy
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Grearthead, Gestion de l’hôtel
Hello Gary, Thank you for your lovely review, we look forward to seeing you again. Kind regards, Katy
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Greg Hacon, Gestion de l’hôtel
Thank you so much for your 5-star review! We're delighted to hear that you had a lovely stay with us.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello David, Thank you for your lovely review, we look forward to seeing you again. Kind regards, Katy
par un voyageur
Mark M
Publié le 27 sept. 2024 sur HotelsGreat Service all round 10/10
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Mark, Thank you for your kind words about our service. Kind regards, Katy
par un voyageur
Publié le 26 sept. 2024 sur Hotels
I had paid for breakfast and went downstairs at 7am only to be greeted by 51 guests from a coach.
The staff in the restaurant said that they would need to find me a table in the corner somewhere because they “weren’t aware of 51 guests that had suddenly turned up for breakfast”.
Even checking out in the morning wasn’t great. I stood at the counter where 3 members of staff ignored my presence for a few minutes.
Customer service poor.
I didn’t stay for breakfast as it was chaotic.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Daniel Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced during your stay. It is disappointing to hear about the issues you faced with breakfast and check-out, and we deeply regret that our service did not meet your expectations.We will address these concerns with our team to ensure that such situations are handled better in the future. Your feedback is invaluable in helping us improve our services.Kind regards, Katy
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Martin, I do apologise your stay was not up to your expectations. Kind regards, Katy
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Daniel, I do apologise your stay wasn't not up to your expectation. Kind regards, Katy
par un voyageur
Publié le 24 sept. 2024 sur Hotels
We decided not to stay after booking in because we were offered a room without a walk-in shower. We wrongly assumed that a 4 star hotel would have
this basic facility . My wife is unable to use a normal bath . Therefore we did not stay at the hotel.
We have now been charged the full amount and request that you reimburse us .
Your reply is awaited.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Mr & Mrs Clayton, We sincerely apologise for the inconvenience you experienced. We understand how important it is to have suitable facilities, especially for those with specific needs. Unfortunately your booking agent never passed over the information your required, we are terribly sorry we were fully booked and couldn’t move your room for you, as explained we could not accommodate the first night with a walk in shower but was able too for the rest of your stay. Please be assured that we take your feedback seriously and will review our booking information to ensure clarity for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kind regards, Katy
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Beautiful hotel. Superb food!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Katy Greathead, Gestion de l’hôtel
Hello Simon, Wonderful to hear you liked our food and hotel, we look forward to seeing you again. Kind regards, Katy
