Note fondée sur 664 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No heating in bathroom
Publié le 19 déc. 2022 sur HotelsCharming hotel but there was no heating in the bathroom which was very cold (10 C). You can feel the freezing cold through the windows and walls.
Commentaires de Gestion de l’hôtel
24 déc. 2022 par Hannah, Gestion de l’hôtel
Hi Jean,So sorry to hear this. All our bathrooms have radiators, if it doesn't seem to be working please always contact Reception and we can get our maintenance team to get it sorted.We hope you will give us another chance whenever you're next in the area :-)
Recommandé
pour Tout le mondepar un voyageur de Paris
R.A.S.
Publié le 24 mai 2015 sur Expedia
Pour : n/a
Contre : n/a
Emplacement : n/a
R.A.S. =R.A.S. !
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hannah, Gestion de l’hôtel
Hello Magdalene,Thank you so much for taking the time to leave us a review! We are happy you enjoyed your stay with us and we look forward to welcoming you back in the future :-)
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Very nice place and staff friendly. Would go back
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Isabel,Thank you so much for the review! We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back :-)
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Bradley,Thank you so much for taking the time to leave a review! We are happy you enjoyed your stay with us and we look forward to welcoming you back again one day :-)
par un voyageur
Room in annex okay, but no more
Publié le 5 sept. 2024 sur HotelsThe room I was assigned was in an ground floor annex slightly separate from the main building. The room was okay, but slightly musty and cold, even in the summer (I had to put the air-conditioning on heat to warm it up). The room looked out straight out onto the car part with just some straggly plants to try to hide the view. There was almost no sound-proofing between the rooms in the annex, so you heard anything and everything from the other rooms. Although the surfaces were all clean, the lights all had cobwebs hanging from them, and hadn't been properly cleaned in quite a while. The restaurant was very good however, and breakfast was excellent - cooked to order. Not a disaster by any stretch, but not as good as expected or hoped.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hannah, Gestion de l’hôtel
Hi There,Thank you for taking the time to leave us a review, and we apologise for the shortfalls you have experienced.We really appreciate the honesty and have taken your comments on board and passed on to the relevant teams to prevent this from happening again.With regards to the room temperature - as it has been really hot recently we have been setting the air con units to cooling, however as you said these are easily changed to the desired temperature when you arrive.If there is anything else we can do please let us know, and we hope you give us another chance in the future :-)
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Booked in here last minute after the other Best Western I was booked into had no water. A warm welcome, a hot bath and a beautiful clean sheets. Room was lovely.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Janice,Thank you so much for taking the time to leave a review! We are super happy you enjoyed your stay with us and we look forward to welcoming you back again one day :-)
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Lovely hotel nice room great bathroom but the shower needed attention which I mentioned on leaving should have been noticed though beforehand
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Kay,Thank you very much for the review. We are happy to hear that you enjoyed your stay with us, and apologies that we missed the issue with your shower before you arrived! This has now been sorted. We look forward to welcoming you back one day :-)
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Receptionist very welcoming and excellent customer service. I have to leave early and she has organised some breakfast for me at 6.45. Staff like this make hotels memorable
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Emelia,Thank you so much for the lovely review and kind comments regarding our reception team, we are happy to hear you enjoyed your stay with us and we look forward to welcoming you back one day :-)
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Hannah, Gestion de l’hôtel
Hi Karen,Thank you so much for the review, we are happy to hear you enjoyed your stay with us and we look forward to welcoming you back one day :-)
