Note fondée sur 193 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juin 2024 sur Expedia
Tout était bien, accueil, chambre mais le petit déjeuner est une catastrophe, honteux pour un établissement de ce niveau
Commentaires de Gestion de l’hôtel
30 juin 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Merci d'avoir pris un moment pour laisser un avis, Jean-Louis. Le personnel et moi-même du Red Roof Inn Norwich apprécions votre note de 4/5 suite à votre séjour. Je suis heureux que tout se soit bien passé lors de votre visite chez nous. Cependant, vous avez indiqué que le petit-déjeuner ne vous a pas satisfait. Les commentaires des clients, comme le vôtre, aident Red Roof à améliorer notre expérience client, alors merci de les partager avec nous. Il nous fera plaisir de proposer à l'avenir de meilleurs hébergements dans l'un de nos sites de marque. Avec mes remerciements,Gabrielle Red Roof Management RediResponse Specialist
par un voyageur de georgetown
Publié le 18 nov. 2024
Property was clean and staff was friendly. Didn't feel safe while in the parking lot and no real security to keep anyone from coming in and going up the elevator of the hotel. Would be better if they had a place to get a hot breakfast and not just yogurt, fruit cup and muffins.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Stephen,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Norwich is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Clean Room!
Publié le 1 oct. 2024 sur HotelsWe were here for a quick overnight, and on to our next destination, Cooperstown to visit the baseball hall of fame. The hotel was fine for a quick overnight stay.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 8/10 score and comments regarding your recent stay at the Red Roof Inn Norwich. It was a pleasure to have you stay with us while on your way to watch the game. Thank you again for sharing your experience. We look forward to accommodating you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORWICH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur de Hawley
Publié le 25 sept. 2024 sur Expedia
Nice stay poor rating due to no hot water for morning shower day of departure.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Toujana RediResponse Specialist , Gestion de l’hôtel
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Norwich. I was happy to read that you had a nice stay, however, your comment regarding no hot water on the morning of departure was truly disappointing to hear. Please accept our sincerest apologies for the impact this issue had on your stay. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Expedia
My family and I entered the hotel to the very strong smell of Marijuana through the entire hotel. The back door to the back parking area was propped open ALL night long with stones and the room next to ours their door was also propped open all night long with the door stopper. Will not recommend!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Shawn,We are sorry to hear your recent experience at the RED ROOF INN NORWICH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Getting good reputation it’s not easy
Publié le 21 sept. 2024 sur HotelsThis is my 3rd or 4th time I’m staying in this hotel . I’m very happy the way it is
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Marinel,Thank you for telling us about your recent visit at RED ROOF INN NORWICH. I was happy to read that you were pleased with your visit. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024
Everything is great except the "breakfast included" is actually a grab and go bar with pre-packaged foods only. A bit deceptive
par un voyageur de SELINSGROVE
Publié le 13 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
15 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Dale, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NORWICH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
