Ratings based on 17 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Tana
Posted Oct. 15, 2018 on Expedia
Our stay at Soanambo was absolutely fabulous right up until the end of our trip. We enjoyed a beautiful 4 days at the resort with friendly staff, amazing food, and beautiful surroundings. At 2:30 AM on our 4th night, my roommate was bitten by a MASSIVE 8-inch CENTIPEDE! It had been hiding under a towel. There was immediate swelling and fiery, intense pain. We tried calling the front desk several times, but no answer. We then ventured out all over the resort in the middle of the night looking around and calling out for help. There was NO ONE. We went back into the room and looked through all the hotel literature and there was no emergency number either. We continued calling the front desk, left a message, but no one ever answered nor did we receive a call back. At 6:00 AM we went down to the front desk and a local doctor came and administered an IV of medication. Fortunately we were granted our request for a new room. The manager had heard about this and checked in with us while we were eating lunch. She seemed surprised that no one was there at the front desk, but never once offered an apology or compensation. I was very impressed with the local people who worked there, but very disappointed in the management as I think her response was very poor and unprofessional. Overall, Soanambo is a lovely resort, but if you have even the slightest emergency at night, you are completely alone. Fellow travellers, take caution!
Comment from Hotel Management
Nov. 20, 2018 by Mrs Hary, Hotel Management
Thank you for your opinion after your stay with us. We appreciate the comment specially the call in the night and no answer. We have noted this and we hope to receive you again for next time.
Have a nice day.
by A traveller from U.S.A.
Posted May 21, 2018 on Expedia
We loved our stay at Soanambo. We were greeted with floral crowns and fresh coconuts on our arrival to hotel. The dinners were great, every night was a new, well-crafted 4 course meal. Breakfast options were the same every morning but consistently delicious. Staff members were all high quality and especially our breakfast friend, Judicael, gave us good recommendations for activities on the island. Unfortunately I got pretty sick for two days but the staff were all very helpful and even brought meals up for my husband as he took care of me. Grounds were beautiful, the care and consideration by the grounds crews were apparent - can’t beat the views! Easy to rent a scooter or quad for the day. Only complaint would be that WiFi is only in main areas and not the rooms. Would definitely stay at Soanambo again and hopefully during whale season :) thank you Soanambo for a lovely honeymoon!
Comment from Hotel Management
Apr. 2, 2019 by Marketing Manager, Hotel Management
Thank you very much for your review and photos. We are happy to know that you have spent a lovely honeymoon stay with us. It will be a pleasure to welcome you again for next time. Best regards.
Recommended
for Everyoneby A traveller from Antananarivo
Very good
Posted Mar. 10, 2017 on Expedia
Pros: almost everything
Cons: all was good
Location: The island is small. We took scooters and crossed it all in all directions
It is probably the best hotel in Ile Sainte Marie. Well furnished rooms, excellent staff. A bit on the expensive side, but it absolutely worth money. We had HB option where the dinner consists of 3 meals + dessert, it's all very tasty, so not easy to not to have it all.
The only thing you need to know is that there's almost no beach there. Yes, you can swim in the ocean, but there are a lot of arches and you have to bring some footwear to be safe.
Otherwise, it's a truly excellent property and is highly recommended!
Comment from Hotel Management
Apr. 2, 2019 by Marketing Manager, Hotel Management
Thank you for taking the time to compile a lovely review. We are delighted to read that you have enjoyed your stay with us.
We hope to welcome you back soon.
Warm Regards.
Saonambo hotel team
by Kevin from Spokane, WA
Overall a very relaxing/comfortable vacation.
Posted Mar. 10, 2016 on HotelsRained hard a couple days, most of the time great weather. Food was excellent (breakfast and dinner included in room cost). They were very willing to cater to your food preferences. The pool area was beautiful and relaxing and was the perfect place to lounge and read a book or watch the sun set over the ocean. We enjoyed kayaking and snorkeling right from the hotel (gear available to use for free). The staff were all friendly and helpful. Very attentive to your needs, especially at meals. However, they don't often approach you by the poolside to offer snacks or beverages, so if you want something you just need to walk up to the bar. Their English was "okay", although some language barriers. The manager speaks English pretty well. She was friendly. The room was comfortable, although the power went out a couple times each night requiring us to wake up and turn the air conditioner back on. Also, the bed was surrounded by a wooden ledge about a foot wide, which was not the most comfortable for getting in and out of bed (although it makes the bed look kind of attractive and artistic). Hotels.com stated that there is free bottled water in the room, however this was not the case. The mini-bar in the room has only a few options-water and a few sodas. They picked us up from the town where our boat ride dropped us off and also gave us an early-morning ride back to the port town when we left, free of charge.
Comment from Hotel Management
Apr. 2, 2019 by Marketing Manager, Hotel Management
Thank you for the amazing review of our Hotel. We are glad that you enjoyed your stay and we will share your comment with all our team. It is always encouraging to learn that our guests are satisfied and We look forward to welcoming you back in the near future.
Thank you again for your kind feedback.
Warm regards,
Soanambo Hotel team
by A traveller
Posted Oct. 13, 2011 on Hotels
by A traveller
Posted Jan. 10, 2020 on Expedia
Le cadre maginfique. Ainsi que la vue, la piscine et la chambre.
Comment from Hotel Management
Feb. 5, 2020 by Soanambo's team, Hotel Management
Un grand merci pour votre chaleureux commentaire !
A très bientôt.
by A traveller from Reunion
Posted Dec. 31, 2019 on Expedia
Tout est ok hormis le prix un peu cher des excursions proposées
Comment from Hotel Management
Feb. 5, 2020 by Soanambo's team, Hotel Management
Bonjour,
Merci pour votre retour et vos commentaires que nous prenons en note.
Bien cordialement,
by A traveller
Les pieds dans le lagon
Posted Nov. 29, 2019 on HotelsSituation exceptionnelle, superbe chambre.
Personnel efficace et attentionné.
Excellent rapport qualité prix .
Comment from Hotel Management
Dec. 6, 2019 by Soanambo Hotel Management, Hotel Management
Cher Hussain,
Un très grand merci pour votre commentaire.
Nous sommes ravis de vous avoir accueilli.
A très bientôt
by A traveller
parfait
Posted Feb. 18, 2019 on Hotelsrien à dire de mal. accueil agréable et personnel sympathique ainsi que la gérante. Bonne cuisine de qualité servie à table. Toutes les chambres vue mer et calme. Nous avons passé un excellent séjour, nous reviendrons.
Comment from Hotel Management
May 3, 2019 by Marketing Manager, Hotel Management
Bonjour,
Merci pour votre chaleureux commentaire !
Nous vous accueillerons de nouveau avec plaisir pour votre prochain séjour.
by A traveller
Séjour famille
Posted Jan. 2, 2019 on Hotels Cadre exceptionnel,jardin superbement entretenu personnel agréable, seul bémol petit déjeuner light,wifi ne fonctionnant pas régulièrement aux abords de la réception et du bar ,piscine vieillissante..
La grande satisfaction a était de ne pas avoir de moustiques pendant tout nôtres séjour
Comment from Hotel Management
May 3, 2019 by Marketing Manager, Hotel Management
Bonjour,
Merci pour votre commentaire.
Nous ferons un point avec les équipes concernées afin de faire évoluer vos remarques constructives. Votre satisfaction est la nôtre !
A très bientôt.
