Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ROLLA
Publié le 7 oct. 2023
Commentaires de Gestion de l’hôtel
19 déc. 2023 par The Bookings Team, Gestion de l’hôtel
Hi Gillian, We truly value your feedback and would like to ensure that we're meeting your expectations. We're committed to providing the best possible service and appreciate your input.
par un voyageur
Insects
Publié le 10 sept. 2023 sur HotelsThere are a lot of insects and spiders all around the property.
That makes a person uncomfortable.
par un voyageur
Publié le 28 août 2023 sur Expedia
Customer service is almost non existent.
I had to email them at 5pm asking for the access codes.
Once I had navigated into the room I realised the sink is blocked and even the shower drain was really slow, emailed them around 7.30pm they said its out of hours and so maintenance team will come tomorrow to unblock sink. Tomorrow came and no one bothered to email or contact me even I had emailed them a couple times. To note I only stayed 2 nights. I went and bought a plunger myself and semi unblovked the sink and shower drain.
Basic things like this should be checked by their cleaners.
The towel had a big stain on it, and the carpark has no light at all at night time. If you are a light sleeper the fridge buzzing sound will bother you and the creaking floors are soo enoying. Also there were dust/cob webs on cieling and corners. I stayed in their Business Studio.
I would not recommend this place at all. This was a last minute booking by me and I shall not make that mistake again.
par un voyageur
Publié le 19 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 déc. 2023 par The Bookings Team, Gestion de l’hôtel
Hi Chris, We value your review of our property. Your feedback is essential as we strive to enhance your experience and exceed your expectations.
par un voyageur de Bakersfield
Publié le 29 juill. 2023 sur Expedia
The room we stayed in was clean and comfortable. Great comunication with host.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par The Bookings Team, Gestion de l’hôtel
Hi Noelia, Thank you for taking the time to share your feedback regarding your recent stay. We're delighted you found the room clean and comfortable and had a positive communication experience with our host. Your satisfaction is our priority, and we're committed to maintaining the highest standards for our guests. We hope to host you again in the future.
par un voyageur
Nice place, no human contact.
Publié le 1 juill. 2023 sur HotelsThis is a nice place in many ways. It's very convenient in terms of location, and my room was comfortable and equipped with a microwave and fridge, plus my own bathroom. The downside to the convenience of the location is that it's a a relatively busy road and the traffic noise woke me on the the first morning. After that I slept with the double-glazed windows closed, but that meant I got no fresh air during the night.
There is no-one at the property. I did all the necessary paperwork a good few hours before arriving, but when I got there, I had not yet received instructions about how to get in. I had to phone the emergency number on the front door, and the people I spoke to were very friendly and helpful and emailed the instructions. This was all fine for me - it was a nice day and I didn't mind waiting outside, and could receive an email on my phone, but there were some other people there who didn't have an email address, so I don't know how they received their instructions.
Access to my room required a key, which I successfully retrieved from a key safe. It was fine, until the second night, when I went out for a stroll, taking my key and nothing else. When I got back, I put the key in the door and tried to turn it, and it was completely stuck. It took me a few hours and hundreds of attempts to turn the key before I got in.
par un voyageur
Publié le 9 juin 2023 sur Expedia
The room was clean and bed’s comfortable, could do with a dusting around the headboards. The microwave was handy and kettle clean, could do with some washing up liquid and clean sponge for the cups and maybe a shelf instead of the table to store a fees bowls and a few knives, forks and spoons, I do like porridge/cereal in the morning. Staff were very helpful, I was confused which room I was in, they picked up the phone straight away and helped. The curtain track broke on my last night, but they were fine with this and happy I informed them. The location is great, ample parking at the back, a co-op over the road and a 10 min walk to the highstreet, where people seem very friendly.overall good value for money, I would stay again.
par un voyageur
Publié le 23 mai 2023 sur Hotels
par un voyageur
Publié le 17 avr. 2023 sur Hotels
This was a good place to stay ideal for Nottingham with a bus stop just outside. There's no lift so check which floor your on before booking if stairs are difficult.
par un voyageur
Publié le 10 avr. 2023 sur Hotels
