Note fondée sur 627 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Check in feels very invasive when your bank card is taken for a £1 deposit. The bed was broken and sank in the middle and end. Toilet seat was broken off the bowl, bedside lamps didn’t work. Reported the first two issues on my way out and was asked if I needed another room but I thought it would be ok, my mistake as I had a terrible night’s sleep.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ameer, Gestion de l’hôtel
Dear MarkThank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the discomfort with the check-in process and the problems with your room. We regret that these impacted your experience and that your night’s sleep was affected.Your comments will be shared with our staff to ensure these issues are addressed, and we will work to improve both our service and room conditions.Kind regards,Ameer
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Ameer, Gestion de l’hôtel
Dear Thomas,Thank you for your feedback. We’re sorry to hear that we did not meet your expectations during your stay. Your comments are important to us. we strive to improve the quality of our services.We hope you will provide the opportunity to welcome you again in the future for a better experience.Kind regards,Ameer
par un voyageur
Publié le 30 sept. 2024 sur Hotels
For me the hotel was about a 30 minute walk from the railway station. Check in was easy and I provided picture ID as requested. I spent most of the day out of the hotel but the bed was comfortable and the bathroom was clean. The little kitchen area was a good addition. I read the reviews before booking and I too felt safe around the local area both late at night and early morning. For the price it was good value.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ash, Gestion de l’hôtel
Dear Anthony,Thank you for taking the time to leave such a detailed and thoughtful review. We’re glad to hear that you found the check-in process easy, the bed comfortable, and the bathroom clean. It’s great to know the small kitchen area added to your overall experience.We also appreciate your feedback on the location and how safe you felt in the surrounding area, as well as your mention of the good value for the price.We hope to welcome you back soon!Best regards,Ash
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Able to hear adjacent rooms quite loudly.
Bannister to both bedrooms not firmly attached.
Chairs torn.
Shower was set up to have overhead and handheld options, but dial for overhead was missing.
Damaged bathroom tiles and exterior decking.
Lift smelt strongly of cannabis one time we used it.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Naeem Shahzad, Gestion de l’hôtel
Dear PhilipThank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, from the noise and room condition to the unpleasant experience with the lift. These concerns are not up to our standards, and we will be addressing them with our maintenance and housekeeping teams to ensure they are resolved.Your input is valuable, and we appreciate you bringing these matters to our attention.Kind regards,Trivelles Regency
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I was happy with the fact that my room had a microwave and kitchen sink unit. I was not happy with the fact that I could hear the TV in the adjacent room.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Ameer, Gestion de l’hôtel
Dear Richard,Thank you for your feedback. We’re glad to hear you appreciated the microwave and kitchen sink unit in your room. However, we apologize for the inconvenience caused by the noise from the adjacent room. Your comments are important, and we will look into ways to improve the soundproofing for a more comfortable stay.Kind regards,Trivelles Regency
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Convience to city centre.
Reasonable price.
Only 6 carpark spaces for large hotel.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Ameer, Gestion de l’hôtel
Dear Rachel,Thank you for your feedback. We're glad you found the location convenient and the price reasonable. We understand the limited parking can be a challenge and appreciate your understanding.We hope to welcome you again soon!Kind regards,Trivelles Regency
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Pictures makes it look a lot better than it is
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Shaun Bartlett,Thank you for your feedback. We're sorry to hear that the hotel did not meet your expectations based on the pictures. Your comments are valuable to us, and we will review this to ensure we provide a more accurate representation of our facilities.Kind regards,Trivelles Regency
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Ameer, Gestion de l’hôtel
Dear Lyndsey,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We’re sorry to hear that we did not meet your expectations during your stay. Your comments are important to us, and we always strive to improve the quality of our services.We hope to have the opportunity to welcome you again in the future for a better experience.Kind regards,Trivelles Regency
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Staff were extremely helpful, it’s very safe and the price was more than fair
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ameer, Gestion de l’hôtel
Dear Laura,Thank you for your kind words! We're delighted to hear that you found our staff extremely helpful and the environment safe. It’s also great to know that you felt the price offered good value.We appreciate your feedback and hope to welcome you back again soon!Kind regards,Ameer
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Parking cost £10 which isn’t shown also hair found in new unmade bed as well as mattress and pillows being unfit for use as needed to fold duvet into 6 to get any degree of comfort
Noisy in and outside of hotel all night as well as floor in room not being hoovered as stones found on carpet
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ameer, Gestion de l’hôtel
Dear Adam,Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. We're sorry to hear about the cleanliness concerns and the discomfort with the mattress and pillows. This is certainly not the standard we aim to provide, and we’ll be addressing these matters with our housekeeping team immediately.We also apologize if the parking charge wasn’t clearly communicated and for the noise disturbances you experienced. Your comments are important to us, and we will work hard to make improvements.Kind regards,Trivelles Regency
