Note fondée sur 550 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Zoe,Thank you for taking the time to share your feedback with us. We truly appreciate your honest review.We continuously strive to improve our services .Thank you again for your constructive review. We hope to have the opportunity to serve you even better in the future.Best regardsTrivelles Regency
par un voyageur
Publié le 28 juin 2024 sur Expedia
There were stains on the ceiling and the walls were dirty and scuffed.
There was no handset in my room
The lift was not working so had to walk up 4 flights of stairs
The mattress was old and worn out.
Apert from that fine
j
Commentaires de Gestion de l’hôtel
29 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Andrew,Thank you for bringing this to our attention. We apologize for the inconvenience caused during your stay. We are actively addressing the issues you've highlighted to ensure a more comfortable experience for all our guests.Best regardsTrivelles Regency
par un voyageur
Publié le 25 juin 2024 sur Expedia
Very polite and helpful staff. Nice decore. Convenient to city centre.
Commentaires de Gestion de l’hôtel
26 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Jayne,Thank you for your feedback. We're glad you enjoyed our rooms.Your comfort and safety are our top priorities. We hope to welcome you back soon.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Samuel, Thank you so much for staying at trivelles regency Nottingham.we try our best to provide best customer services to our guests.I hope to welcome you again and try to make your stay more comfortable next time.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Big commotion who we tried to check in,
Room was in a poor standard.
No tv, shower was poor, no breakfast facilities.
Overall very disappointed
Commentaires de Gestion de l’hôtel
23 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Thomas,Thank you for bringing this to our attention. We apologize for the inconvenience caused during your stay. We are actively addressing the issues you've highlighted to ensure a more comfortable experience for all our guests.Best regardsTrivelles Regency
par un voyageur de Manchester
Publié le 19 juin 2024 sur Expedia
Nice clean rooms. Area around the property a bit questionable
Commentaires de Gestion de l’hôtel
20 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Dami,Thank you for your feedback. We're glad you enjoyed our rooms.Your comfort and safety are our top priorities. We'll try our best to make your stay more comfortable next time.We hope to welcome you back soon.
par un voyageur
Not very good
Publié le 18 juin 2024 sur HotelsGot woken up at 6am by a laundry deliver banging a cage down passage hiting the walls and reported this and manage said it’s only time they can get 1 room box standard and overall the condition of hotel seem rush to get people in and condition of the finish was very tried and bear minimum and missed homely touch and staff and manager had a attitude and the standard between hotel I stand in at 4 star and price between this and 4 star wasn’t much difference but standard was below par
Commentaires de Gestion de l’hôtel
19 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Judith,Thank you for your feedback. I apologize for the early morning noise from the laundry delivery and any inconvenience this caused. We will review our schedule to minimize disturbances.I regret that the hotel's condition and service did not meet your expectations. Your comments are noted, and we will work on improving our standards.We appreciate your input and hope to welcome you back for an improved stay in the future.
par un voyageur
Not a good night!
Publié le 18 juin 2024 sur HotelsThe reception area is tiny - any more than three or four people and you'd have to queue outside.
The TV had no remote in the room.
Neither of the bedside lights were working. The wall beside the bed was dirty with coffee splashed over it (see photo).
The attached Cafe was closed during Covid and had not re-opened, so no prospect of breakfast.
The £10 parking charge was not anywhere on the booking literature and, as the street was full, there was little option other than to pay.
The mattress on the bed is cheap and nasty in the extreme. It did not aid a good night's sleep and I spent the following day with backache.
The bathroom was ok. If it had not been ok, I would have looked for somewhere else to stay.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Ameer, Gestion de l’hôtel
Dear David,Thank you for sharing your feedback. We're sorry to hear about the issues you faced during your stay. We are addressing these concerns with our team to improve our service.We appreciate your feedback and hope you'll provide us another chance to accommodate you in the best way possible in the future.Kind regards,Trivelles Regency
par un voyageur
Publié le 17 juin 2024 sur Expedia
Room smelt and cracks on the floor , causing leakage
Commentaires de Gestion de l’hôtel
18 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us.We continuously strive to improve, and your insights are invaluable in helping us identify areas where we can do better.we do apologise that you have faced above mentioned issues. We hope to have the opportunity to serve you even better in the future.
par un voyageur
Publié le 14 juin 2024 sur Expedia
Not the best
Commentaires de Gestion de l’hôtel
15 juin 2024 par Trivelles Regency, Gestion de l’hôtel
Dear Charlotte,Thank you for sharing your feedback. We're sorry to hear that your experience was not the best. We value your input and are committed to improving our services. We hope you'll give us another chance to provide a more enjoyable stay in the future.
