Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,5 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mitigé
Publié le 26 août 2024 sur HotelsL'hotel en lui même n'est pas trop mal, la literie assez confortable mais nous avions sélectionné cet hotel pour la cuisine, or il n'y avait aucun ustensile ni aucune casserole ou poele donc inutilisable et la personne a l'accueil n'est pas vraiment pas accueillante vautrée sur son canapé devant son téléphone. Il ne nous a donné aucune info sur le petit dejeuner, minimaliste d'ailleurs, et a semblé agacé quand on est repassé le questionner !
Commentaires de Gestion de l’hôtel
28 août 2024 par Marinwood Inn & Suites Management, Gestion de l’hôtel
Dear Daniele,Thank you for your feedback. We appreciate you highlighting the positive aspects of your stay, such as the comfortable bedding.We understand your disappointment regarding the kitchen, breakfast, and the reception staff's demeanor. We strive to improve these areas and provide a better experience for our guests.We will consider your feedback and make necessary improvements to ensure that future guests have a more enjoyable stay. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.Thank You,Marinwood Inn & Suites Management
par un voyageur
Publié le 28 oct. 2024
Very quiet and easy for parking and so convenient for exploring the area
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Marinwood Inn & Suites Management, Gestion de l’hôtel
Dear Brian,Thank you for your kind words about our hotel! We're delighted you found our location convenient and the atmosphere quiet and peaceful. Your satisfaction is our top priority, and we're committed to providing exceptional service to our guests. We hope to see you again soon!Thank You,Marinwood Inn & Suites Management
par un voyageur de Berlin
Publié le 9 oct. 2024 sur Expedia
Unterkunft sehr in die Jahre gekommen. Zimmer roch streng nach Desinfektion. Pool wohl schon sein Monaten geschlossen
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Marinwood Inn & Suites Management, Gestion de l’hôtel
Dear Ralf,Thank you for your feedback. We apologize for the condition of the accommodation and the unpleasant smell in the room. We understand that these issues can significantly impact your stay.We'll also review our pool maintenance schedule to ensure it's clean and accessible for our guests.We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Marinwood Inn & Suites Management
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Marinwood Inn & Suites Management, Gestion de l’hôtel
Dear Hollee,Thank you so much for awarding us a positive rating for your stay at our Marinwood Inn & Suites hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Marinwood Inn & Suites Management
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Such a nice hotel. Our room was remodeled recently room 130. Clean and new
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cheryl, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay in our recently remodeled room 130. Cleanliness and comfort are our top priorities, and it's great to know we met your expectations. We look forward to welcoming you back soon!Warm regards,Customer Care TeamMarinwood Inn & Suites
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Older property, needs upgrading but clean and quiet. Convenient to hwy, restaurants. Definitely will go again, price very fair.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Bob, thank you for your review! We're glad you found the property clean and quiet, and that the location was convenient for your needs. We appreciate your feedback about upgrading and will keep it in mind as we continue to improve. We're thrilled to hear you plan to stay with us again!Warm regards,Customer Care TeamMarinwood Inn & Suites
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Gregory, thank you for your feedback. We sincerely apologize for the issues you encountered regarding cleanliness and staff service during your stay. Your comments are invaluable to us, and we will address these concerns with our team to ensure improvements are made. We hope you might consider giving us another chance in the future to provide you with the quality experience you deserve.Warm regards,Customer Care TeamMarinwood Inn & Suites
par un voyageur
If you can’t say anything nice…
Publié le 1 oct. 2024 sur HotelsI will just say, I would not book again.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Sara, we appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we will use them to improve our services. If you have any specific concerns you'd like to share, please feel free to reach out directly. We hope you’ll consider giving us another chance in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear April, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Warm regards,Customer Care TeamMarinwood Inn & Suites
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The room was clean and OK with amenities if a bit worn out furniture. Main problem was lack of welcome by front desk, no explanation of wifi code or where the breakfast was - I guessed it was code on key envelope, but couldn't get it to work in the room. Returned to front desk, got it to work there. Was told the breakfast was in the office area - found it in an adjacent room. Syrup was so crystalized, it was crunchy and so waffles were ruined. I didn't expect stairs as I am partially disabled and had to make 2 difficult trips with luggage on top of walking back to the office after a call there about the wifi where I was told it was my room number. Frankly, the man clearly didn't care about customer service at all. My review would have been much better if he had bothered to explain things in full sentences at the time I checked in. Location was convenient for my travels, price was fair and reflected the value of the accomodation. No body wash in the room either, just one bar of hand soap.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Cheryl, thank you for sharing your feedback with us. We're glad to hear that you found the room clean and the amenities satisfactory, though we apologize for the worn-out furniture. We’re truly sorry for the lack of warmth and thoroughness in your check-in experience, as well as the confusion regarding the Wi-Fi and breakfast. Your comments about the breakfast items and the difficulty you experienced due to the stairs are very concerning to us. We appreciate you bringing these matters to our attention, as we strive to improve our guest experience. We're also sorry to hear about the lack of body wash in your room; we aim to provide all necessary toiletries for our guests' comfort. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Customer Care TeamMarinwood Inn & Suites
