Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Górgona
Publié le 23 avr. 2024 sur HomeAwayQuiet w nice neighbors and view of the ocean.
par un voyageur
Beautiful peaceful get away
Publié le 14 avr. 2023 sur HomeAwayBeautiful setting and pool overlooking the ocean! Great patio under the mango tree where everyone stops to say hi! Joe is a fantastic host who makes sure your needs are met. Only issue is if you have mobility issues- it’s a long hill down to ocean and back up on a road that is quite roygh
par un voyageur
Private, with friendly neighbors
Publié le 13 mars 2022 sur HomeAwaySince this property is not a high rise, it doesn't have its own reserve water supply. So when the city shuts off the water, the property doesn't have water, unlike the high rises that have on site additional water storage to provide water until the city water supply is returned. The property still has a ways to go to get up to speed. I don't think the current owner has had it that long and although he has made significant improvements and been quick to begin the process of addressing issues that arose, we had more than our share of problems while staying there. Any time there is an issue that needs addressed by a technician, you end up having to wait for them to show up, which might be that same day or two to three days later before the situation gets resolved. We had the following: Doors that wouldn't unlock so we were stuck outside for most of a day, the toilet didn't flush and it was three days to get resolved, the internet and tv were not operable when we checked in and again it was a couple of days before it was resolved. Then we had roosters doing their thing right outside the place for a couple of weeks bright and early every day before the property manager finally got rid of them.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par VrboOwner, Gestion de l’hôtel
Hey Folks,
Great speaking with you on the phone a few minutes ago. It was my privilege to host you for your entire 69 NIGHT (2 + MONTH) stay in Panama and I enjoyed being in constant direct communication with you the whole time you were there.
Thank you, thank you, thank you for the constructive comments above & I will continue to improve on those areas you highlighted so as to make the guest experience even better & more seamless in the future.
As with any stay, unexpected surprises may sometimes arise, but It's how we deal with these that makes all the difference.
As you mentioned, I was quick to respond and correct each and every unexpected issue as fast as I could because of the promise I made to your daughter to make sure you were looked after properly.
Treating folks with fairness & dignity really matters to me & I am always committed to make it right.
Now that we are entering the slow season, I will use this time as an opportunity to revisit, readdress & upgrade each and every item you mentioned, along with a few additional improvements of my own.
With regards to the water disruption, it was an unforeseen occurrence as my 2 year old water pump quit unexpectedly. PLEASE NOTE: I do have an ON-SITE 250 gallon reserve water supply behind the unit. If you recall, as soon as you texted me about this issue, within minutes I immediately put in a priority rush to replace the water pump quickly with a brand new unit so the temporary water slow down would again become fast flowing water from the tap. As you had mentioned in your texts to me, there was always water available from the tap, it's just the flow rate that slowed down when the water supply pump unexpectedly quit.
Also, it was thanks to our stellar on-site caretaker Dimas the new water supply pump was installed as soon as it arrived on site.
This brand new water pump along with my private 250 gallon reserve water tank behind the unit addresses any future water supply issues so there is always a constant water supply to my unit.
In fact even when the locality experienced a water slow down for a few hours, because of the reserve tank you always had gravity fed water coming from the tap, even when the pump quit.
Besides a sticky toilet valve that I was never told about, and sticky door lock (upon your arrival & which I had fixed immediately), along the rapid repair of the internet connection with new equipment, all in all you have to admit for the overall length of your long stay (69 nights) the inconveniences were few and far between.
It's a cozy little place to unwind in & call home for a few weeks.
Really, I couldn't have asked for nicer guests to stay in my place & you are welcome back to stay anytime.
All the best!
Cheers,
Joe
par un voyageur
Unit needs attention
Publié le 5 mars 2020 sur HomeAwayGaps under the backdoor let cockroaches in at night (cardboard and fumigation eliminated the issue after day 6), blinds askew and adjusting cords frozen, kitchen light/ fan didn’t work, garden hose to rinse droppings off patio had several holes, cleaning under furniture would also help. The unit has a nice layout and the complex is great but the unit itself desperately needs maintenance and a thorough cleaning.
Commentaires de Gestion de l’hôtel
21 mars 2020 par VrboOwner, Gestion de l’hôtel
Hi Guy,
Many thanks for your candid review.
All the areas you mentioned are being addressed pronto and a new door & door frame is being installed to keep the bugs out. This is Panama, so outside insects are a normal part of life here. The Kitchen fan is being replaced as well as a few other things (i.e. garden hose replacement/ lubricating the blind cords) to make the unit more comfortable. All the best. Joe.
par un voyageur
Water pressure
Publié le 19 févr. 2018 sur HomeAwayLoved the place, would consider renting for 4 to 6 weeks but the water pressure was a big issue for not me but my wife and as they say happy wife happy life. The owner told us about the water really late and from the locals at the complex it’s been a issue in his unit. J.J just spend the $600 to $800 bucks and fix it with a exterior water tank I looked in to it and the units that had it, had water even during carnival . Great location great outside area, away from the pool. Fix the water pressure and you have a five star in Panama standers.
Commentaires de Gestion de l’hôtel
21 mars 2020 par VrboOwner, Gestion de l’hôtel
Hey Kirk,
Many thanks for your candid review...much appreciated. I feel bad that the water pressure wasn't up to snuff.
The point of a vacation is to be stress free with the accommodation.
Kirk, I've taken your honest review to heart.
Solution: In a week from now a new 250 gallon reserve water tank with an auxiliary jet pump will be installed at the unit so no more low water pressure ever....problem solved.
Still, it saddens me that your current experience wasn't 5 star (especially the stress it caused for your wife....not cool).
The reserve water tank/pump should have been installed sooner, it wasn't....no excuses.
My sincerest apology.
My goal has always been to treat people fairly.
Kirk, I am making the following offer exclusively to you and you alone:
If you decide to come back for 4 to 6 week visit, not only will I give you a smokin' good deal on the whole package, but I will give you the first week FREE.
It's the right thing to do & Good Folks like you deserve to be treated fairly.
Let me know and I will make it so.
All the best!
Kind Regards,
Joe
