Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Rocker, Gestion de l’hôtel
Dear Gabrielle,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 5 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2023 par General Management - Hard Rock Hotel Vallarta, Gestion de l’hôtel
Hola Marc,Muchas gracias por tu reseña, nos encanta saber qué la pasaste fenomenal. Recuerda que nuestras puertas están abiertas para ti siempre. Gracias y saludos!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
I definitely loved, food is very good quality. Outdoor poor areas very nice and clean. The only thing I didn’t like was the rooms. Definitely need an update. Also weren’t to clean. Overall, I still highly recommend this place
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Rocker, Gestion de l’hôtel
Dear Paola,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Es un lugar amplio con bastantes amenidades pero se ve el paso de los años tanto en habitacion como en restaurantes la comida no es muy buena al igual que las bebidas deberian mejorar esos puntos ya que son muy importantes para disfrutar tu estancia.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Rocker, Gestion de l’hôtel
Estimado Cesar,Estamos sorprendidos por lo que comenta, sin duda nunca será la intención brindar esa impresión.En Hard Rock Hotel Vallarta, nos esforzamos por brindar un servicio valioso a todos nuestros huéspedes, nos entristece saber que no estuvo satisfecho con algunas partes de la experiencia y lo sentimos mucho. Ofrecemos nuestras más sinceras disculpas por cualquier molestia durante su estancia; sus comentarios serán tomados en cuenta para mejoras internas evitando que suceda de nueva cuenta y esperando nos regalen una segunda oportunidad en el futuro para superar toda expectativa.Sin embargo estamos en el proceso de renovacion de algunas de nuestras areas como lo son la remodelacion de nuestros restaurantes Ciao y Frida, asi como de algunas de nustras suites de el hotel y elevadores.Los comentarios que recibimos siempre son canalizados a los principales departamentos mencionados; En caso de desear compartir más, estamos a su disposición en nuestros canales de contacto oficiales. Cordialmente,Customer CareHard Rock Hotel Vallarta
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Rocker, Gestion de l’hôtel
Dear Giovanni,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Worthless
Publié le 14 oct. 2024 sur HotelsThe never bring the bottle as VIP guest so; the VIP status it’s irrelevant and useless
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Rocker, Gestion de l’hôtel
Dear Rocker,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 14 oct. 2024 sur Expedia
We love the hard rock! Always a fun time with great attentive service and good food and activities.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Rocker, Gestion de l’hôtel
Dear April,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Excelente servicio todo muy bien.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Rocker, Gestion de l’hôtel
Hola Evelyn,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Rocker, Gestion de l’hôtel
Dear Carmen,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 10 oct. 2024 sur Expedia
We have nothing but great things to say about our experience in Hard Rock Vallarta. There were minor issues but they addressed it right away. All the staff were great from day one until our departure, they never expect tips but super grateful when they receive it! Food and drinks in all the restaurants were delicious. Entertainment was great as well. No boring day for us. We are definitely coming back.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Rocker, Gestion de l’hôtel
Dear Jesusa,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
