Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Rocker, Gestion de l’hôtel
Dear Gabrielle,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 5 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2023 par General Management - Hard Rock Hotel Vallarta, Gestion de l’hôtel
Hola Marc,Muchas gracias por tu reseña, nos encanta saber qué la pasaste fenomenal. Recuerda que nuestras puertas están abiertas para ti siempre. Gracias y saludos!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Rocker, Gestion de l’hôtel
Hello Carlos,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rocker, Gestion de l’hôtel
Dear Leoncio,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rocker, Gestion de l’hôtel
Dear Rockers,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Creo el lugar está sobre valorado, el servicio es bueno pero les hace falta personal, la
Comida nada extraordinaria.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Rocker, Gestion de l’hôtel
Hola Helen,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Tengan por seguro que nos vamos a esforzar mucho para alcanzar esas 5 burbujas que tanto nos encantan!¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Rocker, Gestion de l’hôtel
Dear Gustavo,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Rocker, Gestion de l’hôtel
Dear Jose Guillermo,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Rocker, Gestion de l’hôtel
Dear Brittany,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"
par un voyageur
Publié le 4 sept. 2024 sur Hotels
La calidad de la comida deja mucho que desear, conozco la calidad de otros hoteles de la cadena en Cancún y es muy diferente la calidad de la comida, y el diseño de sus restaurantes, espero lo puedan igualar al resto de la cadena
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Rocker, Gestion de l’hôtel
Estimado Jose Ignacio,Estamos sorprendidos por lo que comenta, sin duda nunca será la intención brindar esa impresión.En Hard Rock Hotel Vallarta, nos esforzamos por brindar un servicio valioso a todos nuestros huéspedes, nos entristece saber que no estuvo satisfecho con algunas partes de la experiencia y lo sentimos mucho. Ofrecemos nuestras más sinceras disculpas por cualquier molestia durante su estancia; sus comentarios serán tomados en cuenta para mejoras internas evitando que suceda de nueva cuenta y esperando nos regalen una segunda oportunidad en el futuro para superar toda expectativa.Hemos redirigido su opinión al los principales departamentos mencionados; En caso de desear compartir más, estamos a su disposición en nuestros canales de contacto oficiales. Cordialmente,Customer CareHard Rock Hotel Vallarta
