Ratings based on 2,458 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 1, 2024
No comments
by A traveller from ORLEANS
Posted Nov. 20, 2024
We stay at several different RIUs from Cabo to Cancun. We were disappointed with the food, which was very good in the past and our bedding was old and needed replaced. One of the sheets had a hole and a bed cover. The heavy extra blanket I used had the edging torn loose and you could stick your fist thru it. The cafeteria had mostly the same food daily. The Italian restaurant is always a favorite of the wife and neither of us were impressed. Won’t go to that RIU again. The Vallarta’s just down the road and they do a much better job. We are headed to Los Americas in January and if it any better, we will look for a different chain to try.
by A traveller
Posted Nov. 19, 2024
by A traveller
Posted Nov. 17, 2024
Everything was great
Comment from Hotel Management
Dec. 2, 2024 by Online Reputation Manager , Hotel Management
Dear Diane,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Pacifico! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace PacificoOnline Reputation Manager
by A traveller from Des Plaines
Posted Nov. 14, 2024
Love the RIU. 2nd stay there. The staff is so friendly. Love the beach just feet from leaving the nice rooms. Lobby bar always a fun hang. Bartenders and everyone working there are the best people. Food options are great. Love everything about the RIU. Highly recommend for anyone wanting to try an all-inclusive resort. My only advice is, be kind and don't be cheap with your servers! A couple of bucks goes a long way.
by A traveller
Posted Oct. 27, 2024
The buffet was great. Walked out on two other specialty dining areas.
Comment from Hotel Management
Nov. 15, 2024 by Online Reputation Manager , Hotel Management
Dear Michael B,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace PacificoOnline Reputation Manager
by A traveller
Posted Oct. 27, 2024
Drink and food quality was a 3 star. Not great but not bad. I threw away more drinks than I drank. Because they were made poorly.
Comment from Hotel Management
Nov. 15, 2024 by Online Reputation Manager , Hotel Management
Dear Michael B,thank you for your feedback.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace PacificoOnline Reputation Manager
by A traveller
Posted Oct. 26, 2024
Property nice and staff but food could have an up grade and more activities..
Comment from Hotel Management
Nov. 7, 2024 by Online Reputation Manager , Hotel Management
Dear Shelly Kaye,Thank you for the rating! It is great to know that you enjoyed your stay with us. It would be a privilege to host you again soon. Loving Regards, Hotel Riu Palace PacificoOnline Reputation Manager
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 18, 2024 on Expedia
We literally loved everything about this property. The service was amazing and so friendly, everything was super clean and the food was great! Wish i could go back multiple times a year.
