Note fondée sur 802 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2024
Commentaires de Gestion de l’hôtel
31 déc. 2024 par E-Concierge., Gestion de l’hôtel
Dear Corey, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home.Knd regards,
par un voyageur
Publié le 15 nov. 2024
Nice people very attentive
Commentaires de Gestion de l’hôtel
15 nov. 2024 par E-Concierge., Gestion de l’hôtel
Dear Iris, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
par un voyageur
Publié le 10 nov. 2024
It has a pool area only for adults and it's by the beach. Buffet is also close to the ocean so you get nice views while eating.
Commentaires de Gestion de l’hôtel
11 nov. 2024 par E-Concierge., Gestion de l’hôtel
Dear Laura, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par E-Concierge., Gestion de l’hôtel
Estimado Iván, muchas gracias por compartir su calificación con nosotros. Nos complace leer que disfrutó de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente a su hogar lejos de casa. Saludos cordiales,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
We enjoyed the stay! Everybody was very nice and willing to answer your questions and help you when needed
Commentaires de Gestion de l’hôtel
18 oct. 2024 par E-Concierge., Gestion de l’hôtel
Dear Marco, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
par un voyageur
Publié le 17 oct. 2024 sur Expedia
What I like it’s the special dinner they gave you
Commentaires de Gestion de l’hôtel
17 oct. 2024 par E-Concierge., Gestion de l’hôtel
Dear William, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you back to your home away from home. Best regards,
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Not quality food,my wife got food poisen,not good service,not to serve drinks around the hotel,not good liquor!!!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par E-Concierge., Gestion de l’hôtel
Dear Saeid, thank you very much for sharing your experience with us. We are sorry to hear that your stay did not fully meet your expectations. Please rest assured that we will take your kind comments into account to conduct the necessary investigation and take appropriate corrective actions based on the results. We remain at your complete disposal.Kind regards,
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Excelente
Commentaires de Gestion de l’hôtel
15 oct. 2024 par E-Concierge., Gestion de l’hôtel
Estimado José, gracias por compartir con nosotros. Nos alegra saber que disfrutó de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por ofrecer experiencias memorables a todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente a su hogar lejos de casa. Saludos cordiales,
par un voyageur
Publié le 15 oct. 2024 sur Expedia
The waiter service needs a little more attention to the guest
Commentaires de Gestion de l’hôtel
15 oct. 2024 par E-Concierge., Gestion de l’hôtel
Dear Cesar, thank you very much for sharing your experience with us. We are pleased to read that you enjoyed your vacation at our property. On the other hand, we regret to learn that some aspects did not fully meet your expectations. Rest assured that we will take your kind comments into account to continue improving. We look forward to the pleasure of welcoming you back to your home away from home.Best regards,
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This was our first trip to this resort. Not our first trip to the area. Before I start on my review, I want to state that EVERY ONE of the staff that we interacted with were extremely courteous and helpful. They all went above and beyond daily to do their best with what they have.
That said, here are some things we didn't like.
1. Food. With the exception of the specialty restaurants, the food is not that good. We come to the area 4-5 times per year and we have never been to a resort where the food quality and selection were lacking, especially in the buffet.
2. Drinks. We bought the highest level, Altitude, to allow us to have higher end drinks. They didn't have high-end wines or spirits. The bar tending staff need standardized training. I ordered a greyhound at one bar and the second bar the bar tender didn't know what grapefruit juice was and had to consult a peer on how to make. Even after I told him the recipe.
3. The swim-up rooms are not worth it. The area is adjacent to the main pool deck and there is constant traffic and noise until about 9:30-10 PM daily. Not quite an oasis to relax.
Things we did enjoy.
1. Adult pool. The adult pool is right on the beachfront and features and infinity design. It is actively policed for children and adults can relax and not worry about a crying, screaming child. The wait staff there, specifically, Adrian, were outstanding and I was never thirsty nor hungry.
2. Rooftop bar. Another adult only location. Perfect for sunset
Commentaires de Gestion de l’hôtel
15 oct. 2024 par E-Concierge., Gestion de l’hôtel
Dear Donald, thank you for taking the time to share your feedback with us. We are pleased to read that you enjoyed your vacation at our property. On the other hand, we regret to learn that some aspects did not fully meet your expectations. Rest assured that we will take your kind comments into account to continue improving. We look forward to the pleasure of welcoming you back to your home away from home.Best regards,
