Note fondée sur 1 513 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Très bien. Bonne nourriture.👍
Commentaires de Gestion de l’hôtel
5 oct. 2024 par General Management, Gestion de l’hôtel
Dear Pierre,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,
par un voyageur
Publié le 30 avr. 2024 sur Expedia
Nourriture de qualité de base, pas toujours appétissant.
Commentaires de Gestion de l’hôtel
1 mai 2024 par General Management, Gestion de l’hôtel
Dear Donald,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We have taken note of your comments about our gastronomy and we assure you that we will transmit your comments to our chefs in order to improve the quality of our dishes.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,
par un voyageur
Publié le 17 juill. 2022 sur Expedia
Felicitation à Rosy de reception
Commentaires de Gestion de l’hôtel
18 juill. 2022 par Laura Ramos | Directrice général, Gestion de l’hôtel
Cher Joel, merci pour votre appréciation sur votre séjour au sein de notre hotel Occidental Nuevo Vallarta. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Je suis vraiment heureux/se de savoir que nous avons réussi à dépasser vos attentes en ce qui concerne l'accueil et le service proposé et ne manquerons pas de transmettre vos commentaires aux membres de l'équipe que vous avez personnellement cités. Merci pour votre aimable appréciation sur notre hotel, nous espérons vous avoir à nouveau bientôt parmi nous. ¡Sincères amitiés!
par un voyageur
Publié le 15 janv. 2022 sur Expedia
Really great! Not hidden fees or troubles! Great all around. Tho be careful with the mexican buffet, it does get spicy.
Commentaires de Gestion de l’hôtel
17 janv. 2022 par Luis Avelar | General Manager, Gestion de l’hôtel
Dear Pascal,
We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you.
Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities.
We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again
Cordially,
par un voyageur
Publié le 22 déc. 2024
Commentaires de Gestion de l’hôtel
23 déc. 2024 par General Management, Gestion de l’hôtel
Dear Jasmine,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,
par un voyageur de LANGLEY
Publié le 22 déc. 2024
Commentaires de Gestion de l’hôtel
23 déc. 2024 par General Management, Gestion de l’hôtel
Dear Michael,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Evening!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par General Management, Gestion de l’hôtel
Dear Irina,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,
par un voyageur
Publié le 18 oct. 2024 sur Expedia
We liked our stay. Food was good in buffet and in restaurants. Room was OK but curtains were kind of dirty. If you like swimming in the ocean consider waves but if you can go little farher it's more swimmable. Small territory. Please more mango :)
Commentaires de Gestion de l’hôtel
18 oct. 2024 par General Management, Gestion de l’hôtel
Dear Nadezda,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Expedia readers.We are pleased to read that you enjoy the wide variety of delicious dishes prepared by our chefs to satisfy all palates.On the other hand, we take note of each of your comments in order to improve our services and offer maximum satisfaction to our guests.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Had a great time here would recommend this place.Good food, great ambiance, great staff.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Management, Gestion de l’hôtel
Dear Anoop,Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,
par un voyageur
Publié le 14 oct. 2024 sur Hotels
El bufet de desayuno y de comida es muy limitado. Y tienen muy poco personal para atención de los comensales.
En el área de alberca principal había un olor bastante desagradable como a caño.
Los alimentos en los restaurantes con reservación estuvieron muy bien y el servicio muy bueno.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Gerencia General, Gestion de l’hôtel
Estimado Sergio,Muchas gracias por el tiempo dedicado en compartir sus impresiones personales sobre su estancia en Occidental Nuevo Vallarta. Siempre estamos abiertos a recibir sus comentarios, ya que ello nos permite mejorar continuamente la experiencia que creamos para nuestros clientes.Lamentamos que no se haya sentido bien atendido, claramente esas no son las prácticas de calidad de servicio que nos aseguramos en ofrecer a nuestros huéspedes por lo que le pedimos nos disculpe por ello, nos aseguraremos de reforzar el servicio para que nuestros huéspedes futuros estén bien atendidos en todo momento.Además, nos disculpamos por los inconvenientes acerca del mal olor en nuestra área de alberca, vamos a transmitir sus comentarios a nuestro equipo de mantenimiento con la finalidad de solucionar el problema, le ofrecemos sinceras disculpas por ello.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.Sinceramente,
