Note fondée sur 1 490 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 avr. 2024 sur Expedia
Nourriture de qualité de base, pas toujours appétissant.
Commentaires de Gestion de l’hôtel
1 mai 2024 par General Management, Gestion de l’hôtel
Dear Donald,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We have taken note of your comments about our gastronomy and we assure you that we will transmit your comments to our chefs in order to improve the quality of our dishes.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,
par un voyageur
Publié le 17 juill. 2022 sur Expedia
Felicitation à Rosy de reception
Commentaires de Gestion de l’hôtel
18 juill. 2022 par Laura Ramos | Directrice général, Gestion de l’hôtel
Cher Joel, merci pour votre appréciation sur votre séjour au sein de notre hotel Occidental Nuevo Vallarta. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Je suis vraiment heureux/se de savoir que nous avons réussi à dépasser vos attentes en ce qui concerne l'accueil et le service proposé et ne manquerons pas de transmettre vos commentaires aux membres de l'équipe que vous avez personnellement cités. Merci pour votre aimable appréciation sur notre hotel, nous espérons vous avoir à nouveau bientôt parmi nous. ¡Sincères amitiés!
par un voyageur
Publié le 15 janv. 2022 sur Expedia
Really great! Not hidden fees or troubles! Great all around. Tho be careful with the mexican buffet, it does get spicy.
Commentaires de Gestion de l’hôtel
17 janv. 2022 par Luis Avelar | General Manager, Gestion de l’hôtel
Dear Pascal,
We appreciate you took some of your time to answer our survey about your experience in your recent visit to Occidental Nuevo Vallarta. Our commitment is and will be continuing to offer memorable experiences for our guests at each visit, and we are pretty please to know that we achieved our goal with you.
Thank you for pointing out all the positive aspects you have found at the resort. It’s great to know that you truly enjoyed our resort, along with the good ambiance and facilities.
We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again
Cordially,
par un voyageur
Publié le 19 août 2024 sur Expedia
Housekeeping needs to be improved. Always late to our room to clean.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Management, Gestion de l’hôtel
Dear Grace,Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We regret the exceptional waiting time for your room to be cleaned. We would like to inform you that our maids have a room role assigned to perform the cleaning and sometimes it tends to take a while to go to your room. However, we would like to inform you that you can contact our reception if you wish to have the cleaning done at a specific time.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best Regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
It was ok. This hotel is great for seniors and families, very quite at night. Not much going on past 10pm. Had to go into town to have a fun night out a couple times. No a/c in the lobby or lounge as it’s an open area with no doors so be prepared to be hot a lot of the time. Ac available in rooms and inside main eating areas only. Smaller resort, small pool area but beachfront and lots of loungers. Water and beachfront is very clean and swimmable.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Management, Gestion de l’hôtel
Dear Julia,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We assure you that we take note of your constructive comments in order to improve our services and provide maximum satisfaction to our guests.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
Upon check in, the staff was friendly, but we had to change rooms because our bathroom was flooding and water was leaking everywhere. The other room i requested was the wrong one, i requested 2 beds and was given a King. My son and his Best friend were staying in that room. I called the hotel weeks prior to arrange that and was told it was going to be a 2 bed room. I was then told that there were no rooms available with 2 beds anymore and i had to wait until the next day, i was upset and repeated that i called 3 weeks prior and then suddenly a room opened up. The other party i went with also had to change rooms due to mold and leaks in the bathroom ceiling. My new room was nice, but the bathroom door would not lock ( lock was broken), the back screen door was not able to lock which was super unsafe and the closet door handle was also broken. My fridge would not cool any of the drinks that were in there to drinkable temp. I called maintenance 3x and was told the drinks were cold enough. Any food after 10pm you have to pay for, which was a bummer. We were never told what restaurants were included with the All inclusive package and had to figure it out on our own. The Japanese restaurant was great though.
Commentaires de Gestion de l’hôtel
20 août 2024 par General Management, Gestion de l’hôtel
Dear Marina,Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are very sorry to read about the technical problems that occurred in your rooms during your stay with us. There is no excuse for this as all our rooms must be in optimal condition. We will make sure to reinforce, together with our maintenance team, that the rooms are well maintained at all times to avoid this type of situation in the future.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
I really enjoyed my stay, everything was clean and well maintained! I will definitely go back to stay.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear James,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your holiday expectations. Thank you very much for highlighting the cleanliness and beauty of our facilities as our entire team ensures that they are well maintained at all times and that you enjoy a relaxing stay.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,
par un voyageur
Publié le 18 août 2024 sur Expedia
Nice ocean front property!
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear Israel,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are pleased to know that you enjoy our beautiful beach and ocean view that our hotel offers, where you can enjoy beautiful sunsets and a great sunny and tropical day.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,
par un voyageur
Publié le 18 août 2024 sur Expedia
I travelled solo to this resort. It is very safe, quiet (no nightclub so no late noise), clean, the staff was very accommodating and friendly. The beach is clean and swimmable. The food was excellent. I can’t say enough about it. I’ll definitely go back and recommend it to anyone who asks.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear Stacey,Thank you for making our Occidental Nuevo Vallarta your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.We are pleased to know that you enjoyed the wide variety of delicious dishes prepared by our professional chefs in order to satisfy all palates.In addition, we thank you for highlighting the cleanliness of our facilities as our team ensures that they are in impeccable condition at all times.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best Regards,
par un voyageur de Campbell
Publié le 15 août 2024 sur Expedia
Overall it was good.
Just the pool water was very hot that I couldn't use it .
Commentaires de Gestion de l’hôtel
15 août 2024 par General Management, Gestion de l’hôtel
Dear Emma,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your holiday expectations. We have taken note of your comments regarding the temperature of our pool and will pass them on to the departments involved in order to ensure that it is at the ideal temperature and is refreshing.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,
