Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
This is a rather expensive all inclusive resort with little to offer. Very limited dining with mediocre food, very limited activities and the location is inconvenient. The room service takes minimum 1 hour. The custodial staff is very good and pleasant, however front desk and most restaurant staff borderline rude and not helo.
Commentaires de Gestion de l’hôtel
7 août 2024 par The General Management , Gestion de l’hôtel
Dear Annick, We are sorry to hear that your experience was not satisfactory. We appreciate your comments about our housekeeping staff and regret the inconvenience with the food and service. Your comments are valuable to us and we will work on improving these aspects. We look forward to the opportunity to provide you with a better experience in the future.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par The General Management , Gestion de l’hôtel
Estimado Daniel, ¡Muchas gracias por tu excelente calificación! Nos alegra saber que disfrutaste de tu estancia y que todo estuvo a tu satisfacción. Es un placer para nosotros brindar una experiencia de calidad y nos complace saber que logramos cumplir con tus expectativas.Esperamos tener la oportunidad de recibirte nuevamente pronto. ¡Gracias por elegirnos!Saludos cordiales,Roberto Gómez, Gerente General Villa del Palmar Flamingos
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par La Gerencia , Gestion de l’hôtel
Dear Chidinma, Thank you for your positive feedback and for choosing to stay with us! We're delighted to hear that you had a great time and enjoyed the service and facilities we offer. Your kind words about our staff and amenities mean a lot to us.We always strive for excellence, so if there's anything we could improve to make your next stay even better, please feel free to share your thoughts. We look forward to welcoming you back on your next visit!Best regards,Roberto Gómez, General Manager Villa del Palamar Flamingos
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par The General Management , Gestion de l’hôtel
Dear Ugochi, We sincerely apologize that your experience did not meet expectations. Your feedback is very important to us, and we are sorry to hear that your stay was disappointing. Please know that we take your comments seriously, and we will be addressing the issues you've mentioned to improve our services.If you would like to discuss your experience further or give us a chance to make things right, please do not hesitate to contact us directly. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 16 août 2024 sur Expedia
We had good time, enjoyed staying at the hotel, great service, nice hotel.
Commentaires de Gestion de l’hôtel
17 août 2024 par The General Management , Gestion de l’hôtel
Dear Huy Tuan, Thank you for your kind words! We're thrilled to hear that you had a good time and enjoyed your stay with us. It’s wonderful to know that you appreciated the great service and our hotel. We hope to welcome you back for another enjoyable experience soon!Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 9 août 2024 sur Expedia
Front desk service is terrible. Extremely slow
Commentaires de Gestion de l’hôtel
12 août 2024 par The General Management , Gestion de l’hôtel
Dear Francisco, Thank you for your feedback. We're sorry to hear that the service at the front desk did not meet your expectations. We appreciate your input and will work on improving our efficiency to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide the excellent service you deserve.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 9 août 2024 sur Expedia
Todo muy bien, la calidad de los alimentos bien
Commentaires de Gestion de l’hôtel
12 août 2024 par La Gerencia , Gestion de l’hôtel
Estimada Sandra, ¡Gracias por compartir su experiencia! Nos alegra saber que disfrutó de la calidad de nuestros alimentos. Su satisfacción es nuestra prioridad y esperamos poder darle la bienvenida de nuevo para seguir ofreciéndole un servicio excelente. ¡Hasta la próxima!Cordialmente,Roberto GómezGerente General Villa del Palmar Flamingos
par un voyageur
Publié le 6 août 2024 sur Expedia
me gustó que las sombrillas pudieran ser ajustadas con las ruedas , no tenias limite de cantidad de toallas, lo que no me gusto mucho fue la playa estaba muy corta la zona de playa , es decir la zona donde la arena ya mas fina
Commentaires de Gestion de l’hôtel
7 août 2024 par La Gerencia , Gestion de l’hôtel
Estimado Ezequiel, ¡Gracias por tu comentario! Nos alegra saber que disfrutaste de las sombrillas ajustables y la disponibilidad ilimitada de toallas. Lamentamos que la zona de la playa no haya sido de tu total agrado. Apreciamos tus observaciones y las tomaremos en cuenta para mejorar. Esperamos tener la oportunidad de recibirte nuevamente pronto. ¡Saludos!Cordialmente, Roberto Gómez, Gerente General Villa del Palmar Flamingos
par un voyageur
Publié le 6 août 2024 sur Expedia
Been to many resorts in Mexico by far this resort felt more like going to a time share . Every morning they have people walking around with guest on the property trying to sell time share. At their restaurant the waiter might come up to you and say your room has been chosen for a free upgrade for a lobster dinner or a free bottle of wine and then you find out they have charged $450 US dollars just for the lobster and $150 US For the wine your room account. Very sketchy the way they try to upsell you even at the restaurant when you already have all inclusive. They will try to make you pay extra at check out. While I was at check out every single person that came up the had extra change on their account that wasn’t approved ! Honestly it was horrible the way they try to get you to spend extra money . On the positive side the food was great. Did only have 3 real restaurant and a taco bar . The room was nothing special at all they sure make it sound amazing on line and in the pictures. While we were there for 7 days they were only able to have a show one day since the other 5 days it rained in the evening but this resort didn’t have a back up plan to have the show inside. Most of the employees don’t speck English at all and I feel like that might be some of the issues with them trying to sell stuff on top of your all inclusive! Don’t fall for it if they tell you “it will cost you nothing “ over all guys go to a different resort
Commentaires de Gestion de l’hôtel
6 août 2024 par The General Management , Gestion de l’hôtel
Dear Barb, Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay, particularly with the timeshare presentations and additional charges. Your feedback is important, and we will address these issues with our team to improve our services. We're glad to hear you enjoyed the food, and we hope to have the opportunity to provide you with a better experience in the future. Safe travels.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par La Gerencia , Gestion de l’hôtel
Estimad@ Alain ¡Muchas gracias por tu amable puntuación ! Nos alegra saber que tu estancia fue excelente. Esperamos verte de nuevo muy pronto. Cordialmente, Roberto Gómez, Gerente General Villa del Palmar Flamingos
