Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2023 sur Expedia
Ambiance relaxante, excellente nourriture avec choix variés. Chambre avec petite cuisine disponible
Seul inconvénient mais qui vient plus d’expedia est que lorsqu’on réserve sur expedia on a l’impression que le tout inclus fait déjà partie du prix cependant ce n’est pas le cas.
Commentaires de Gestion de l’hôtel
17 mai 2023 par General Manager , Gestion de l’hôtel
Dear Maria Leonor,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the relaxing atmosphere, excellent food, and the variety of options available at our resort. We apologize for any confusion regarding the all-inclusive package. Thank you for choosing our resort for your stay, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Cordially, Jorge MoraGeneral Manager
par un voyageur
Publié le 3 févr. 2020 sur Expedia
L’emplacement de la chambre. Elle était située à premier étage. En face d’un restaurant nous privant de la vue sur la mer. Très bruyant la nuit.
Commentaires de Gestion de l’hôtel
10 févr. 2020 par Gestionnaire de quart, Gestion de l’hôtel
Nous apprécions vos commentaires.
par un voyageur
Publié le 11 févr. 2019 sur Expedia
Le service, la nourriture et l'emplacement.
Assez dispendieux!
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Management, Gestion de l’hôtel
Dear Guest,
I appreciate the time you took to share your experience with us.
It is very important for us to know the areas that we need to improve. You may rest assured that your comments will be taken into consideration,
Kind regards,
Alberto Martinez
General Manager
Villa Del Palmar Flamingos
par un voyageur
Good but need to change for wifi
Publié le 5 mai 2018 sur HotelsNice room with a balcony
Some discounts on meals and services but in compensation they tried to sell time share
No free Wi-Fi in the room you have to pay 10$US by device
It's a shame in 2018 ...
Commentaires de Gestion de l’hôtel
7 mai 2018 par Casandra Bernstein Guest Experience Manager , Gestion de l’hôtel
Dear guest,
Thank you for taking your time to qualify us and giving us your feedback.
We gladly accept your kind rating with the hotel staff, we hope to have your preference in your next vacation.
Best regards!¡
par un voyageur
Publié le 17 août 2024 sur Expedia
Worst hotel in my life, everything was wrong
Commentaires de Gestion de l’hôtel
17 août 2024 par La Gerencia , Gestion de l’hôtel
Dear Carlos, We're truly sorry to hear that your experience with us was disappointing. Your feedback is very important, and we would like to learn more about what went wrong during your stay so we can address the issues and improve our services. We appreciate your feedback and hope to have the opportunity to make things right in the future.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Nice place
Publié le 15 août 2024 sur HotelsOur annual family vacation planned in nuevo vallarta was awesome. Villa del palmar was a good place to stay if you’re looking for an all inclusive, but don’t get fooled, I originally paid the price and it was adveas all inclusive, but I got a surprised that hotels.com fooled me as it only had breakfast included.
Property is nice, except for the construction going on. Great food and great service!
Commentaires de Gestion de l’hôtel
16 août 2024 par The General Management , Gestion de l’hôtel
Dear Gildardo, Thank you for choosing Villa del Palmar for your annual family vacation! We're glad to hear that you enjoyed the property, great food, and excellent service. However, we regret the confusion regarding your booking and any inconvenience caused by the construction. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay next time!Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 5 août 2024 sur Expedia
Property had elevator outages and construction going on. Would like to have known that upfront
Commentaires de Gestion de l’hôtel
6 août 2024 par The General Management , Gestion de l’hôtel
Dear James, Thank you for your feedback. We apologize for the inconvenience caused by the elevator outages and construction. We appreciate your understanding and will work on improving our communication to ensure guests are informed of any such issues in advance. We hope to provide a better experience on your next visit.Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 5 août 2024 sur Expedia
Elevator did not work. I was not notified during reservation. Dining was mediocre. Better food at fast food restaurant. It took 40 minutes to check in. While 4 people in member services were sitting there- cross train! The only positive is that service staff were fantastic - personable, approachable, and helpful.
Commentaires de Gestion de l’hôtel
6 août 2024 par The General Management , Gestion de l’hôtel
Dear Rocio, We are sorry to hear about the problems you encountered during your stay, especially with the elevator and the check-in process. We appreciate your comments and will take them into consideration for improvement. We are glad to hear that you found the service staff to be fantastic and helpful. We look forward to the opportunity to provide you with a better experience in the future, thank you for your feedback!Cordially, Roberto Gómez, General Manager Villa del Palmar Flamingos
par un voyageur
Publié le 2 août 2024 sur Expedia
Todo bien
Commentaires de Gestion de l’hôtel
5 août 2024 par La Gerencia , Gestion de l’hôtel
Estimada Brenda, Gracias por su crítica positiva. Estamos encantados de saber que tuvo una gran experiencia en nuestro complejo y que nuestro personal le hizo sentir como en casa. Esperamos darle la bienvenida de nuevo pronto!Cordialmente, Roberto Gómez, Gerente General Villa del Palmar Flamingos
par un voyageur
Elevator not working
Publié le 30 juill. 2024 sur HotelsWe were "upgraded" to "better" room. In that tower the elevator was not working. We were in a 4th floor, carrying up and down our stuffs and sometimes the kids. Not great time.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The General Management , Gestion de l’hôtel
Dear Raul, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the elevator issue and the impact it had on your stay. We value your feedback and will work to improve this situation. We hope to have the opportunity to provide you with a better experience in the future.Cordially,Roberto Gómez, General ManagerVilla del Palmar Flamingos
