Note fondée sur 400 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,9 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2024
Classy
Commentaires de Gestion de l’hôtel
27 nov. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Layla, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Estimada Martha, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.
par un voyageur de Woodridge
Publié le 11 sept. 2024 sur Expedia
Facilities are nice, personal are exelent; unfortunately the logistic to hadle the all inclusive is terrible. I needed to sign the bill every time I take a dinner or a drink, one time I forgot to sign it and the server when to my room, wake me up just to sign the damm bill, the whole process makes me feel very unconformable every time. Although I gave tips everywhere the hotel try to collect a tip for a dinner I took that was not included. Although the dancers where nice the show was located in very depress room. I only when once. Fortunately I travel with my Roku so I could see movies otherwise I would be very bore. By the way The SPA is very expensive $175 dls for 50 min.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Juan,Thank you very much for taking the time to share this comment, as well as putting your trust in us for your vacation.I am very sorry for not having given you the experience that you and your family expected, for us it is very important to know the areas in which we must continue to improve. We will take into consideration your comments about every displeasure you experienced at our resort, specifically with the ticket signing process.Best regards,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
I did not appreciate the fact that they didn’t respect my decision of not doing the presentation for the time sharing. They kept insisting and it got pretty annoying. No means no! The food was mediocre, the wi-fi was terrible, and there was nothing special about this hotel. No worth the money, not going back.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Mariel,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
We had to switch rooms three times before we found a room like any pictures on their website. They put you in private owned rooms that have food in pantry and personal stuff in rooms. The first room had a worn out mattress. They have gone downhill since last time we visited. They told us if you book through a third party it’s like booking an Air BNB. Well….thats not the pics on third party websites? Tread lightly
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Kurt,I am very sorry to learn that your recent visit didn’t go as expected. Your feedback ishighly important to us. Rest assured we will take into consideration your comments toimprove our service and prevent a recurrence of such an event.We hope you will give us the opportunity to host you again so that we may serve youwith the warmth and hospitality for which we are recognized.Kind regards
par un voyageur
Publié le 29 août 2024 sur Expedia
This property is meticulously taken care of but lacks service competency. Jaime our concierge was very helpful but outside of him service was lacking. Not sure this property should be listed as VIP access as we didn’t recieve any of the perks. When checking in we were told it was very slow on property(which we prefer). We were never offered an upgrade. When I asked about it they said we don’t do complementary upgrades except for a certain price.. We mentioned being platinum members but it didn't matter. Alot of us book VIP access not because of the perks but because of the quality we normally have. This property is beautiful, food is ok but honestly not worth it. Probably better off next door at Flamingo since they seem to be much more of a "resort". One last thing...Upon check out we were charged gratuities on top of everything(We tipped heavily along the way). This was a little decietful but since our stay was short it wasn't a big deal. This could be an issue for some since it doesn’t mention it anywhere until you check out!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Adrian, I appreciate the time you took to share your experience with us. I am very sorry to hear that your recent visit was not as you expected. Your comments are very important to us, please be assured that we will take your feedback into consideration to improve our service and avoid a repeat of such an event.
par un voyageur
un todo incluido diferente
Publié le 28 août 2024 sur HotelsEs un todo incluido diferente de lo que suelen ser porque la mitad de las habitaciones del hotel pertenecen a dueños. Hay espacios exclusivamente para ellos.
La comida de los restaurantes es muy buena pero un inconveniente es que en ningún restaurante hay bufé, lo que es complicado con niños. Sentarse, pedir, esperar bastante tiempo....Además, cada vez que acabas, hay que firmar un recibo y se espera que dejes propina. No suele ser así en los todos incluidos ya que se entiende que todo está pagado inicialmente.
Es un todo incluido más bien para adultos. Hay pocas distracciones para niños.
Eso sí, super limpio, servicio excelente.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Estimado Frank,Muchas gracias por tomarse el tiempo de compartir este comentario, así como poner su confianza en nosotros para sus vacaciones.Siento mucho no haberle brindado la experiencia que usted y su familia esperaba, para nosotros es muy importante conocer las áreas en las que debemos seguir mejorando. Tomaremos en consideración sus comentarios sobre la comida y la variedad.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Dongjoo,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
par un voyageur
Publié le 23 août 2024 sur Expedia
Amazing. Best food we’ve ever had at an all inclusive. Service from Jesus, Daniel, Ernesto at the pool- top notch. VIP Polo was awesome to have. Very calm and quiet resort. Everyone is friendly and helpful. We will be back.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Laura,We are very glad to have been part of your vacation and we will be very happy to have you back for your next visit.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Miguel Velasco, General Manager Villa La Estancia , Gestion de l’hôtel
Dear Mark,I am pleased to know that our team contributed greatly to make your stay memorable. On behalf of the Villa la Estancia team, I am at your service to welcome you on your next visit.
