Ratings based on 599 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lovely clean hotel with great staff.
Posted Jul. 27, 2024 on HotelsLovely hotel with welcoming and friendly staff. We got a large clean refurbished room with balcony that faced the sea. We had the all inclusive package which was well worth it. 24 hour a la carte restaurant as well as buffet lunches and dinners and a fine dining restaurant all included. Full drinks package with a large selection of cocktails also included. Great pool with plenty of loungers and also a private beach with loungers.
Comment from Hotel Management
Jul. 30, 2024 by Ratna, Hotel Management
Dear Mr. Paul,Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!Thank you for your kind support in staying at our hotel during your recent holiday in Bali, and taking the time to share your pleasant experiences online!It is our pleasure to learn that you liked our hotel ambiance, rested comfortably in our clean and spacious room, enjoyed the privileges of the All Inclusive as well as the hotel facilities.Your appreciation and compliments are truly appreciated and I will make sure to deliver your kind words to the team.We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!Please let us know if we can be of any further assistance for your future booking and stay.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Jul. 20, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by Ratna, Hotel Management
Dear Ms. Josephina,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your support in staying with us during your holiday in Bali, and taking the time to express your experience.We hope that your stay was a memorable one and please accept our sincere apologies should there by anything which has not fulfilled your expectations yet.We hope that we will have the opportunities to host you again in the future with much better experiences.Please let us know if we can be of any further assistance to anticipate your future visit.Best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Jul. 13, 2024 on Expedia
Well located, but our initial room allocation did not match what the property photo's depict. The facility did change our room but the subsequent one had a mouldy / sewerage stench which we had to endure for an additional night until they could change our room again. After this our holiday improved, the staff were very nice, helpful and respectful...
Comment from Hotel Management
Jul. 15, 2024 by Ratna , Hotel Management
Dear Mr. Bevan,Warmest greetings from the entire team of SOL by Melia Benoa Bali All Inclusive!Thank you for your kind support in staying at our hotel during your recent holiday in Bali and taking the time to share your experiences online.First and foremost please allow me to extend sincere apologies for the unpleasant situation during your stay, and I believe that our team has taken immediate problem rectification. We hope that we will have the opportunity to host you again with much better experiences in your future holiday.Every feedback is counted therefore we can identify the rooms to be improved. Your appreciation towards our team is truly appreciated and we look forward to seeing and hosting you again in your future visit.Please let us know if we can be of any further assistance to anticipate your future booking and stay.Thank you and best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Jul. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by Ratna, Hotel Management
Dear Mr. Brent,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your support in staying with us during your recent holiday in Bali.We are pleased to learn that you had a pleasant stay and memorable experiences during your stay.We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!Please let us know if we can be of any further assistance for your future booking and stay.Sincerely,Ratna DewiGuest Experience Manager
by A traveller
Posted Jun. 13, 2024 on Expedia
Great area, quiet and very nice to walk around
Comment from Hotel Management
Jun. 13, 2024 by Ratna, Hotel Management
Dear Ms. Monique,Warmest greetings from the entire staff of SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.We are delighted to learn that you like our hotel location and its ambiance as well as having a pleasant stay with us!We can't wait to see and host you again for another relaxing stay in your future holiday with us!Please let us know if we can be of any further assistance for your future booking and stay.Thank you and best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Jun. 11, 2024 on Expedia
Very kind and generous staff always willing to help. Hotel is a bit outdated. All inclusive deals have very limited food options. Overall, the experience has been very good.
Comment from Hotel Management
Jun. 13, 2024 by Ratna, Hotel Management
Dear Mrs. Marija,Warmest greetings from SOL by Melia Benoa Bali All Inclusive! Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.It is our pleasure to learn that you had memorable experiences with us and that our beloved teams' services have met your expectations! Service from the heart is our ultimate promise and we value guests' comments as part of our continuous improvements as well as to strive for perfection. Your compliments to our associates would be delivered to make them even serve and work better.We value your constructive feedback and I have personally addressed your concerns to the respective department for further evaluation and improvement.We hope to host and serve you with much better experiences in your future stay with us.Please let us know if we can be of any further assistance to anticipate your future visit.Thank you and best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted May 29, 2024 on Expedia
Relax and enjoy
Comment from Hotel Management
May 30, 2024 by Ratna, Hotel Management
Dear Zinmar,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your kind support in choosing our hotel as your second home during your recent holiday in Bali.We are delighted to learn that you had a relaxing stay and that our services have met your expectations.We look forward to hosting you again for another memorable stay in your future with us!Please let us know if we can be of any further assistance for your future booking and stay.On behalf the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Apr. 25, 2024 on Hotels
Nice hotel but not a 5 star. Lovely beach and very kind staff throughout the hotel.
Breakfast ok - didn’t eat lunch or dinner there. All inclusive not worth it … Mandala restaurant up the road has lovely food and options.
Comment from Hotel Management
Apr. 29, 2024 by Ratna, Hotel Management
Dear Guest,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for choosing our hotel as your accommodation during your recent holiday in Bali.We highly appreciate your kind review and and are pleased to learn that you enjoyed the beach as well as the variety of delicious breakfast.The services of our team are from the heart and glad to hear that their services have met your expectation.We look forward to hosting you again for another memorable stay in your future holiday with us.Please let us know if you require any further assistance for future booking and stay.Best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Mar. 31, 2024 on Expedia
The good, the bad and the ugly:
The good: small and nice resort by the sea with chairs and umbrellas. Staff is very nice, polite and trying to help.
The bad: very limited choice of food, we had all inclusive package but it was the same kind of food every day, although they tried different themes and they had dinner buffet by the beach with some entertainment like shows or duo concerts. The all inclusive concept here is not like all inclusive resorts in Mexico.
There is no air conditioning anywhere except your room and you are lucky if it works well.
There are a lot of mosquitoes so be careful especially at night.
The ugly: the beach, unfortunately it was very dirty, not the blue turquoise color that someone might expect. A lot of garbage on the sea that came to shore every day. The other not good thing about the beach is the low tide that happens every afternoon when you don’t have any water at all to swim. Kind of waste to go to Bali for the beach
Comment from Hotel Management
Apr. 2, 2024 by Ratna, Hotel Management
Dear Edlira,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali.We appreciate your appreciation to our friendly and helpful staff, resort ambiance as well as the facilities such as day beds and umbrellas.However, we also highly value your constructive feedback towards our Food and Beverage department and it has been addressed accordingly for further evaluation and improvement.We also hire beach cleaners who clean the beach three times a day to maintain its cleanliness and for our guests comfort. Beaches in Bali are public and it doesn't belong to our hotel. However, our hotel location is quite lucky to have its direct beach access.Please accept our sincere apologies for any inconvenience that happened during your stay with us.We hope to have the opportunity to host you again with more memorable experiences in your future holiday in Bali.Thank you and best regards,Ratna DewiGuest Experience Manager
by A traveller
Posted Mar. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Ratna, Hotel Management
Dear Tong,Warmest greetings from SOL by Melia Benoa Bali.Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali!We appreciate your appreciation towards our services and we are pleased to learn that you had a great stay and experience with us.We look forward to hosting you again for another relaxing stay in your future holiday with us!Best regards,Ratna DewiGuest Experience Manager
