Note fondée sur 5 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
2,0 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 janv. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 janv. 2023 par Udaya, Gestion de l’hôtel
Thank you very much for your review points and improvements needed.
par un voyageur
Disappointing
Publié le 15 mai 2022 sur HotelsFoods are okay.
Damaged/torn bedding and towels, dust came from the ceiling, used/dirty duvet covers, one bed was broken and kept top of the on the wood, outdated shower room.
Not value for money.
Commentaires de Gestion de l’hôtel
18 mai 2022 par Udaya, Gestion de l’hôtel
Noted all the comments and actions taken positively to rectify all shortcomings.
par un voyageur
Publié le 10 mars 2020 sur Expedia
There was no heating. No good at all. Not worth the price. Remove the listing from Expedia.
Commentaires de Gestion de l’hôtel
12 mars 2020 par Udaya, Gestion de l’hôtel
Sorry to inform that this lady Guest had a wrong understanding. She has looked at the photo of main page (room 8 USD 42.00) but has booked another room (room 1 USD 25.00) and demanded for room 8 on arrival for rate of USD 25.00. She was not listening and willing to accept her fault. The room no 1
has proper heating equipment also. She didn't make any complain about heating during her stay. Free buffet breakfast also offered on both days. I don't understand on what grounds and with what mind she has suggested to remove this from listings????
par un voyageur de Montreal
Publié le 16 janv. 2020 sur Expedia
Good location, price and service. Laundery service available
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Udaya, Gestion de l’hôtel
Thank you very much for your review and it help us to improve our standards.
par un voyageur
Publié le 13 janv. 2020 sur Expedia
The boss lives in Colombo, so the organisation of the hotel is horrible. The rooms are overpriced and the humidity of the room makes everything feel cold and uncomfortable: the sheets were smelly and humid. There is only one plug but it doesn't work. The plumbering is malfunctionning and there is hit water for only 10 minutes. Would not recommend...
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Udaya Yatawara, Gestion de l’hôtel
Noted the comments of the guest who stayed in this room. This is Room no 1 Triple at Ground floor. I know that the 2 guests in this room had an argument with my manager over the room rate because they wanted to extend the stay by another day. They came with a one day booking for USD 30.86 on 11th Jan with Expedia Collect basis. Additional day on 12th Jan they wanted from us for about USD 14.00. We didn't agree and we said our rate is USD 30.86 and told to do a booking but they didn't agree first. When we showed the Expedia booking details they said it was wrong and they were told by Expedia the room rate was only about USD 14.00. Then finally they made another booking for 12th Jan for USD 30.86 because they said they don't have cash and have only credit card.There was a misunderstanding about the room rate and they were not happy so I can understand their feelings and submitting such review. However, I take their comments with a positive note if any improvements to be done because our effort is to satisfy the customer. I thank them again for the review for benefit of every one.
